Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class QualityMetadata.
Conversation metadata related to quality management.
Generated from protobuf message google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata
Namespace
Google \ Cloud \ ContactCenterInsights \ V1 \ ConversationMethods
__construct
Constructor.
| Parameters | |
|---|---|
| Name | Description |
data |
array
Optional. Data for populating the Message object. |
↳ customer_satisfaction_rating |
int
An arbitrary integer value indicating the customer's satisfaction rating. |
↳ wait_duration |
Google\Protobuf\Duration
The amount of time the customer waited to connect with an agent. |
↳ menu_path |
string
An arbitrary string value specifying the menu path the customer took. |
↳ agent_info |
array<Google\Cloud\ContactCenterInsights\V1\Conversation\QualityMetadata\AgentInfo>
Information about agents involved in the call. |
getCustomerSatisfactionRating
An arbitrary integer value indicating the customer's satisfaction rating.
| Returns | |
|---|---|
| Type | Description |
int |
|
setCustomerSatisfactionRating
An arbitrary integer value indicating the customer's satisfaction rating.
| Parameter | |
|---|---|
| Name | Description |
var |
int
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getWaitDuration
The amount of time the customer waited to connect with an agent.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Duration|null |
|
hasWaitDuration
clearWaitDuration
setWaitDuration
The amount of time the customer waited to connect with an agent.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Protobuf\Duration
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getMenuPath
An arbitrary string value specifying the menu path the customer took.
| Returns | |
|---|---|
| Type | Description |
string |
|
setMenuPath
An arbitrary string value specifying the menu path the customer took.
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getAgentInfo
Information about agents involved in the call.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\RepeatedField |
|
setAgentInfo
Information about agents involved in the call.
| Parameter | |
|---|---|
| Name | Description |
var |
array<Google\Cloud\ContactCenterInsights\V1\Conversation\QualityMetadata\AgentInfo>
|
| Returns | |
|---|---|
| Type | Description |
$this |
|