public sealed class ResponseMessage.Types.LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Reference documentation and code samples for the Google Cloud Dialogflow v2beta1 API class ResponseMessage.Types.LiveAgentHandoff.
Indicates that the conversation should be handed off to a human agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the entry fulfillment of a CX Page if entering the page indicates
something went extremely wrong in the conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-21 UTC."],[[["This document provides reference information for the `ResponseMessage.Types.LiveAgentHandoff` class within the Google Cloud Dialogflow v2beta1 API, which is used to signal that a conversation should be transferred to a human agent."],["The `LiveAgentHandoff` class allows developers to indicate when a conversation requires human intervention, and while Dialogflow uses this signal for tracking handoffs, the implementation of the handoff process is up to the developer."],["The `LiveAgentHandoff` class can be used in a variety of ways such as in a CX Page entry fulfillment or a webhook response, to indicate the need for human assistance."],["This class inherits from `object` and implements `IMessage`, `IEquatable`, `IDeepCloneable`, and `IBufferMessage` interfaces and includes constructors and a `Metadata` property for custom handoff procedures."]]],[]]
