The document contains agent-facing Smart Reply entries.
ArticleSuggestion
The entire document content as a whole can be used for query results.
Only for Contact Center Solutions on Dialogflow.
ExtractiveQa
Documents for which unstructured text is extracted and used for
question answering.
Faq
The document content contains question and answer pairs as either HTML or
CSV. Typical FAQ HTML formats are parsed accurately, but unusual formats
may fail to be parsed.
CSV must have questions in the first column and answers in the second,
with no header. Because of this explicit format, they are always parsed
accurately.
SmartReply
The legacy enum for agent-facing smart reply feature.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-21 UTC."],[[["This page details the `Document.Types.KnowledgeType` enum within the Google Cloud Dialogflow v2beta1 API, specifically in version 1.0.0-beta16."],["The enum defines different types of content a document can contain, including `AgentFacingSmartReply`, `ArticleSuggestion`, `ExtractiveQa`, `Faq`, `SmartReply`, and `Unspecified`."],["Each knowledge type field is outlined with a name and description, such as `Faq` which indicates that the document has question and answer pairs."],["The latest version of this enum is detailed in version 1.0.0-beta23, with previous versions also being available for review on this page."]]],[]]
