Class ResponseMessage.Types.LiveAgentHandoff (1.0.0)

public sealed class LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage

Indicates that the conversation should be handed off to a live agent.

Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures.

You may set this, for example:

In the [entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment] of a [Page][google.cloud.dialogflow.cx.v3.Page] if entering the page indicates something went extremely wrong in the conversation.
In a webhook response when you determine that the customer issue can only be handled by a human.

Inheritance

System.Object > ResponseMessage.Types.LiveAgentHandoff

Implements

Google.Protobuf.IMessage<ResponseMessage.Types.LiveAgentHandoff>, System.IEquatable<ResponseMessage.Types.LiveAgentHandoff>, Google.Protobuf.IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, Google.Protobuf.IBufferMessage, Google.Protobuf.IMessage

Inherited Members

System.Object.ToString()

System.Object.GetHashCode()

System.Object.GetType()

System.Object.MemberwiseClone()

Namespace

Google.Cloud.Dialogflow.Cx.V3

Assembly

Google.Cloud.Dialogflow.Cx.V3.dll

Constructors

LiveAgentHandoff()

public LiveAgentHandoff()

LiveAgentHandoff(ResponseMessage.Types.LiveAgentHandoff)

public LiveAgentHandoff(ResponseMessage.Types.LiveAgentHandoff other)

Parameter
Name	Description
`other`	`ResponseMessage.Types.LiveAgentHandoff`

Properties

Metadata

public Struct Metadata { get; set; }

Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.

Property Value
Type	Description
`Google.Protobuf.WellKnownTypes.Struct`