Error messages

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This page provides explanations and recommended resolutions for error messages that you might receive when you're doing any of the following:

  • Using Cloud Domains in the Google Cloud console
  • Transferring a domain with the Cloud Domains API or Google Cloud CLI

Privacy protection is off or partially off

A next to Off or Limited in the Privacy protection column indicates that your privacy protection is turned off and your information is fully or partially available to the public.

To learn more about privacy protection, see Privacy protection.

To turn on privacy protection for your domain, see Edit registration settings for a domain.

Status indicators

The following table lists status indicators that you might see next to the domain name during registration, and how to resolve the issues:

Sign Status Description
Success Your registration is active without any errors.
Warning There are some issues with the domain, for example, the registrant email was not verified, or the domain is suspended. For information on how to resolve this, see Domain suspension.
Inactive The domain is exported.
Error Your registration or transfer has failed. For details on how to fix this issue, see the Troubleshooting section.
In progress Your registration or transfer is pending. If this persists, see the Troubleshooting section.

Errors during domain registration

The following table describes errors that you might encounter during the domain registration process when using gcloud CLI commands or the API. You can find these errors in one of the following ways:

  • As output when you run the gcloud domains registrations describe command
  • When you hold the pointer over the status of a domain in the Status column in the Google Cloud console. You can also click the status to see the error.
Error message Description
DOMAIN_NOT_AVAILABLE The domain is not available for registration. Try registering a different domain.
INVALID_CONTACTS The provided contact information was not accepted. Ensure that the contact information is valid and try again.
REGISTER_FAILURE_REASON_UNKNOWN Registration failed for an unknown reason.

Error messages during domain transfer

The following table describes error messages that you might encounter during the domain transfer process when using gcloud commands or the API. You can find these errors for resources in the TRANSFER_FAILED state in one of the following ways:

  • As output when you run the gcloud domains registrations describe command.
  • When you hold the pointer over the status of a domain in the Status column in the Google Cloud console. You can also click the status to see the error.
Error message Description
TRANSFER_LOCKED or DOMAIN_HAS_TRANSFER_LOCK The domain is locked by the current registrar and cannot be transferred. Make sure that your domain is unlocked for transfer before starting the transfer process.
TRANSFER_IN_ALREADY_IN_PROGRESS The domain transfer to Cloud Domains is in progress. It can take up to 7 days for the transfer to complete.
TRANSFER_UNSUPPORTED Cloud Domains does not support transfers for this top-level domain (TLD). For details, see Transfer-in limitations. For supported TLDs, see the Pricing table.
ALREADY_OWNED_IN_CLOUD_DOMAINS You already own this domain through Cloud Domains.
ALREADY_OWNED_IN_GOOGLE_DOMAINS You already own this domain through Google Domains.
ALREADY_MANAGED_BY_GOOGLE The domain is already managed by the Google Domains registrar but the caller does not have permissions on the domain.
EXPIRED_RESTORABLE You already own the domain, but the domain expired and was deleted. You can restore it in Google Domains.
DOMAIN_NOT_REGISTERED No one has registered this domain yet.
RECENTLY_REGISTERED The domain was created recently and cannot be transferred within 60 days of initial registration.
EXPIRES_SOON The domain expires soon and cannot be transferred at this time.
MAX_YEARS_EXCEEDED When you transfer a domain, a year gets added to the registration. A domain cannot be registered for more than 10 years. So, if a domain that you want to transfer has an expiration date more than 9 years in the future, transfer is disallowed.
PENDING_DELETE The domain deletion is in progress. You cannot transfer the domain at this time.
PENDING_CREATE The domain creation is in progress. You cannot transfer the domain at this time.
PENDING_RESTORE The domain is being restored. You cannot transfer the domain at this time.
EMAIL_CONFIRMATION_FAILURE An email confirmation sent to the user was rejected or expired. When the email expires or is rejected, the transfer gets cancelled. You can re-initiate the transfer process.
INVALID_AUTHORIZATION_CODE The authorization code entered is not valid. Try again with a valid authorization code.
TRANSFER_CANCELLED The transfer was cancelled by the domain owner, current registrar, or TLD registry.
TRANSFER_REJECTED The transfer was rejected by the current registrar. Contact the current registrar for more information.
INVALID_REGISTRANT_EMAIL_ADDRESS The registrant email address cannot be parsed from the domain's current public contact data. Contact your current registrar to update your domain's public contact data with a valid email address.
DOMAIN_NOT_ELIGIBLE_FOR_TRANSFER The domain is not eligible for transfer due to requirements imposed by the current registrar or TLD registry.
TRANSFER_ALREADY_PENDING Another transfer is already pending for this domain. The existing transfer attempt must expire or be cancelled in order to proceed.
TRANSFER_FAILURE_REASON_UNKNOWN Transfer failed for an unknown reason.

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