Some products and features are in the process of being renamed. Generative playbook and flow features are also being migrated to a single consolidated console. See the details.

Getting support

Google Cloud Support

If you have a paid Google Cloud support plan and use a Dialogflow paid edition, always open support cases through the Google Cloud support console.

Before submitting your request, check if Troubleshooting, FAQ, or Release Notes have answers to your questions.

When opening a case,

use the Dialogflow CX component if your report is about the Conversational Agents (Dialogflow CX) edition;
use the Dialogflow ES component if your report is about the Dialogflow ES edition.

The Google Cloud Support team offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Getting Google Cloud support.

Community support

Google Cloud Forums

Search the Dialogflow Cloud Forum to discuss all Dialogflow topics.

Cloud Forums are monitored by Google on a best-effort basis.

Stack Overflow

Ask a question about Dialogflow on Stack Overflow. See the general guidelines.

Dialogflow CX (tagged as dialogflow-cx)
- Ask a question
- See a list of all questions
Dialogflow ES (tagged as dialogflow-es)
- Ask a question
- See a list of all questions

The questions are monitored by Google on a best-effort basis.

File product issues or feature requests

You can report issues or file feature requests via Issue Trackers. See the general guidelines.

Conversational Agents (Dialogflow CX)
- Search the existing list for a similar issue before filing a new one.
- If you do not find a similar issue and would like to report it, you can create a new issue.
Dialogflow ES
- Search the existing list for a similar issue before filing a new one.
- If you do not find a similar issue and would like to report it, you can create a new issue.

Slack

You can also visit the Google Cloud Slack community to discuss Dialogflow and other Google Cloud products. If you haven't already joined, use this form to sign up. For Dialogflow, join the #dialogflow channel.

Documentation issues

From any Dialogflow documentation page, click Send feedback near the top right or bottom of the page. This will open a feedback form specific to the page you are viewing. Your comments will be reviewed by the Dialogflow documentation team.