Pilih project yang kasus dukungannya ingin Anda buat.
Di menu navigasi, klik Kasus.
Pilih Google SecOps SIEM atau Google SecOps SOAR
dari daftar Produk. Alur kerja ini ditujukan untuk semua pelanggan Google SecOps.
Lengkapi kolom wajib diisi, lalu kirim formulirnya.
Setelah mengirimkan formulir, Anda akan dialihkan ke halaman Kasus tempat Anda
dapat memberikan komentar pada kasus, mengupload lampiran file, atau mengubah atribut kasus. Tim
SecOps Google merespons kasus berdasarkan prioritasnya dan
layanan dukungan masing-masing pada saat pembuatan.
Jika Anda membeli atau memperpanjang langganan Google Security Operations pada atau sebelum 14 Februari 2023, Anda dapat menelusuri kasus historis di portal Dukungan Google SecOps.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-03-06 UTC."],[[["New Google SecOps support cases can be created via the Google Cloud console by signing in as a support user and navigating to the Cases section."],["To create a support case, the user must select either Google SecOps SIEM or Google SecOps SOAR from the Product list after selecting their project."],["After completing the form and submitting a case, users can track it, add comments, and upload files via the Cases page in the console."],["Cases are prioritized, and the Google SecOps team responds based on this priority and the service support at the time the case was created."],["Customers who subscribed or renewed before February 14, 2023, can access historical cases in the Google SecOps Support portal."]]],[]]
