Getting support

Getting support

Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Support.

Provide feedback

To provide feedback to the Backup and DR Service team, click Send feedback at the bottom of the Backup and DR Service documentation.

Get support from the community

Ask a question on Stack Overflow

Ask a question about Backup and DR Service on Stack Overflow. Use the tag google-cloud-data-transfer for questions about Backup and DR Service. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support.

Discuss Backup and DR Service

Join the google-cloud-data-transfer-discuss Google group to discuss Backup and DR Service. Google engineers monitor this discussion group and offer unofficial support.

You can also visit the Google Cloud Slack community to discuss Backup and DR Service and other Google Cloud products. If you haven't already joined, use this form to sign up. For Backup and DR Service, join the #cloud-data-transfer channel.

Receive product updates

Join the google-cloud-data-transfer-announce Google group to receive Backup and DR Service announcements and updates.

File bugs or feature requests

To file a bug or a feature request for Google engineers to review, use the Storage Transfer Service issue tracker.