Personnel data access and support controls

This topic provides information about personnel data access in Assured Workloads.

Overview

Assured Workloads provides control over Google access to customer data and support cases. Assured Workloads provides the following controls based on the compliance regime you choose.

Personnel data access controls

Personnel data access controls ensure that only Google personnel who are able to satisfy certain physical location and background check requirements are able to access customer data in the course of a support action. For example, Impact Level 4 (IL4) (Preview) requires US Persons to have completed an ADP-1 Single Scope Background Investigation (SSBI) background investigation before they can access data in an approved IL4 (Preview) environment.

Personnel support case ownership controls based on attributes

Personnel support case ownership controls based on attributes ensures that only Google support personnel who satisfy certain requirements are able to provide support to Assured Workloads customers.

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