Getting support for VMware Engine
Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Cloud Customer Care.
File reports or feature requests
Where to file a report
| Type of request | Where to file a report |
|---|---|
| Billing issues | Billing support |
| Documentation feedback | Documentation feedback form |
| Paid support | If you are a paid support customer, contact Google directly. |
| VMware Cloud Universal (VMCU) support | If you are a VMware Cloud Universal customer, reach out to VMware for issues related to the VMCU Console, VMCU onboarding, VMCU billing, and SLA refunds. Use the self-service support option, or contact your customer success or Success 360 manager directly. |
| SLA violation | Notify Google of SLA Financial Credit Eligibility |
Documentation feedback
We greatly appreciate your feedback, which helps us improve our documentation. You can report incomplete or inaccurate documentation, provide general feedback, or give us suggestions for our content.
To send us feedback, click the "Send feedback" button on any page in the VMware Engine documentation to open a feedback form.
Provide the following information (if applicable):
- On what page did you encounter the issue?
- What was incomplete or inaccurate?
- General comments or suggestions
Your comments are reviewed by the VMware Engine team.
Production issues
If you have a paid support contract, contact Google directly.
You can also file a production issue report for your application. Google reads these reports but cannot reply individually. The issue tracker doesn't provide operational support for individual applications.