支持聊天总结

汇总客户服务电话。

在对 Cloud 控制台使用不同参数值时,或通过直接调用 Vertex AI API,您可以直接查询模型,并测试返回的结果。

提示自由格式

Summarize the following conversation between a service rep and a customer in a few sentences. Use only the information from the conversation.

Service Rep: How may I assist you today? 客户:我需要更改订单的送货地址。 服务代表:好的,如果订单尚未通过我们的仓库履行,我就可以为您提供帮助。但如果已经发货,您需要与送货提供商联系。您是否知道订单 ID? 客户:知道,是 88986367。 服务代表:我正在提取订单信息,请稍等一分钟。 客户:没问题 服务代表:好的,订单好像是 2 天前从我们的仓库发货的。现已交由送货提供商,因此您需要联系对方更新您的配送详情。您可以在此处通过送货提供商跟踪订单:https://www.shippingprovider.com 客户:哎,好的。 Service Rep: Is there anything else I can help you with today? Customer: No, thanks.

回答

A customer contacted a service representative to change the shipping address for an order. The representative confirmed that the order had already shipped and was in the hands of the shipping provider. The customer was advised to contact the shipping provider directly to update the delivery details.
模型: gemini-1.5-flash-001
温度: 0.2
输出令牌数量上限: 256
TopK: 40
TopP: 0.95