Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Dapatkan paket dukungan Google
Google Cloud menawarkan paket dukungan yang berbeda untuk memenuhi berbagai kebutuhan, seperti cakupan 24/7, dukungan telepon, dan akses ke pengelola dukungan teknis. Untuk mengetahui informasi selengkapnya,
lihat Cloud Customer Care.
Menyiapkan untuk dukungan Google
Sebelum menghubungi dukungan teknis, lihat apakah pertanyaan atau masalah Anda sudah
ditangani di salah satu tempat berikut:
Saat menghubungi dukungan teknis, sebaiknya Anda menyiapkan
jenis informasi berikut:
ID project dan nama instance Cloud SQL Anda.
Jika masalah Anda melibatkan error apa pun,
periksa log Cloud SQL.Salin dan
simpan entri log yang dihasilkan dan tampaknya relevan dengan waktu terjadinya
masalah ini.
Baca entri dengan cermat. Log error dapat berisi penuh dengan informasi
dan sering kali akar penyebab masalah ini disembunyikan dalam teks.
Jika Anda masih mengalami kesulitan, lakukan salah satu langkah berikut:
Ajukan pertanyaan di
Stack Overflow.
Gunakan tag google-cloud-sql untuk pertanyaan tentang Cloud SQL. Tag ini tidak hanya menerima respons dari
komunitas Stack Overflow, tetapi juga dari engineer Google, yang memantau tag
dan menawarkan dukungan tidak resmi.
Dari dokumentasi Cloud SQL, klik "Kirim masukan" di dekat bagian kanan atas halaman. Formulir masukan akan terbuka. Komentar Anda akan ditinjau oleh tim Cloud SQL.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-09-04 UTC."],[],[],null,["# Getting support\n\n\u003cbr /\u003e\n\n\u003cbr /\u003e\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet different needs, such as 24/7\ncoverage, phone support, and access to a technical support manager. For more information,\nsee [Cloud Customer Care](/support).\n\n### Prepare for Google support\n\nBefore contacting technical support, see if your question or problem has\nalready been addressed in one of the following places:\n\n- [Known issues](/sql/docs/mysql/known-issues)\n- [Troubleshooting](/sql/docs/mysql/troubleshooting)\n- [FAQ](/sql/faq)\n- [Error messages](/sql/docs/mysql/error-messages)\n- [Diagnose issues](/sql/docs/mysql/diagnose-issues)\n\n\u003cbr /\u003e\n\nWhen you contact technical support, we recommend that you have the following\ntypes of information ready:\n\n- Your project ID and Cloud SQL instance name.\n- If your issue involves an error of any kind, [check the Cloud SQL logs](/sql/docs/mysql/logging#viewing_logs).Copy and save any resulting log entries that appear to be relevant to the time the problem occurred.\n\n Read the entries carefully. Error logs can be full of information,\n and often the root cause of the problem is hidden somewhere in the text.\n\nGet support through the Google Cloud console\n--------------------------------------------\n\nYou can contact technical support through phone or chat, and find other support\noptions on the [Google Cloud console support page](https://console.cloud.google.com/support).\n\nGet support from the community\n------------------------------\n\n- Search existing issues in the community forums [Stack Overflow](https://stackoverflow.com/questions/tagged/google-cloud-sql) and [google-cloud-sql-discuss](https://groups.google.com/forum/#!forum/google-cloud-sql-discuss).\n- Check the [public issue\n tracker for Cloud SQL](https://issuetracker.google.com/savedsearches/559773).\n\nIf you are still stuck, take one of the following steps:\n\n- Ask a question on [Stack Overflow](http://stackoverflow.com/questions/tagged/google-cloud-sql). Use the tag `google-cloud-sql` for questions about Cloud SQL. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support.\n- Join the [google-cloud-sql-discuss](https://groups.google.com/forum/#!forum/google-cloud-sql-discuss) Google group to discuss Cloud SQL issues.\n- Visit the Google Cloud [Slack community](https://googlecloud-community.slack.com/) to discuss Cloud SQL and other Google Cloud products. If you haven't already joined, [use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\nWhen posting your question, provide:\n\n- A description of your problem, including any error messages.\n- The operation you attempted, for example, an admin operation or query.\n- The time and date (including timezone) you encountered the problem.\n- The tool or library that you use to interact with Cloud SQL.\n- A code sample, if applicable and possible.\n\nYou can also join the\n[google-cloud-sql-announce](https://groups.google.com/forum/#!forum/google-cloud-sql-announce)\nGoogle group to receive announcements about Cloud SQL. Subscribe via email with\n[google-cloud-sql-announce+subscribe@googlegroups.com](mailto:google-cloud-sql-announce+subscribe@googlegroups.com).\n\nFile bugs or feature requests\n-----------------------------\n\nFrom the Cloud SQL documentation click \"Send feedback\" near the\ntop right of the page. This will open a feedback form. Your comments\nwill be reviewed by the Cloud SQL team."]]
