특정 Cloud Service Mesh 문제를 스스로 해결하고 결정하려면 Cloud Service Mesh 단계별 문제 해결을 참조하세요.
다른 문제 해결 단계로도 문제가 해결되지 않으면 진단 로그를 수집하여 Google Cloud 지원팀에서 지원할 수 있도록 준비할 수 있습니다.
지원 옵션
Google Cloud 는 지원 요구사항을 충족하기 위해 다양한 서포트 패키지를 제공합니다. 모든 Google Cloud 서포트 패키지에는 GKE Enterprise 라이선스를 구입한 고객을 위한 Cloud Service Mesh 지원이 포함됩니다. 기존 GKE Enterprise 라이선스가 있는 경우 이미 Cloud Service Mesh에 대한 지원이 포함되어 있습니다.
GKE 및 Google Distributed Cloud와 같이 기존의 정식 버전 제품의 경우 Google Cloud 지원팀이 평소와 같이 일선 지원을 제공합니다. 자세한 내용은 다음 지원 페이지를 참조하세요.
[[["이해하기 쉬움","easyToUnderstand","thumb-up"],["문제가 해결됨","solvedMyProblem","thumb-up"],["기타","otherUp","thumb-up"]],[["이해하기 어려움","hardToUnderstand","thumb-down"],["잘못된 정보 또는 샘플 코드","incorrectInformationOrSampleCode","thumb-down"],["필요한 정보/샘플이 없음","missingTheInformationSamplesINeed","thumb-down"],["번역 문제","translationIssue","thumb-down"],["기타","otherDown","thumb-down"]],["최종 업데이트: 2025-09-04(UTC)"],[],[],null,["# Getting support\n===============\n\nBefore contacting support\n-------------------------\n\nTo troubleshoot and resolve certain Cloud Service Mesh problems yourself, see\n[Troubleshooting Cloud Service Mesh step-by-step](/service-mesh/v1.20/docs/troubleshooting/troubleshoot-intro).\nIf other troubleshooting steps fail to resolve the problem, you can\n[collect diagnostic logs](/service-mesh/v1.20/docs/troubleshooting/troubleshoot-collect-logs)\nand have them ready for Google Cloud Support to help you.\n| **Important:** Archive logs might contain personally identifiable information (PII) or private information. Please ensure that you remove any PII from the set of configuration files. This includes passwords, private keys, API tokens, etc. Check your local laws and your organization's policies and procedures regarding how to handle or send such sensitive information externally.\n\nSupport options\n---------------\n\nGoogle Cloud offers a variety of support packages to accommodate your support\nneeds. All Google Cloud Support packages include support for\nCloud Service Mesh for customers who have purchased GKE Enterprise\nlicenses. If you have an existing GKE Enterprise license, you already have\nsupport for Cloud Service Mesh.\n\nFor existing generally-available products, such as GKE and\nGoogle Distributed Cloud, Google Cloud Support offers first line support as\nusual. For more information, see the following support pages:\n\n- [Google Cloud support](/support/docs/role-based-support)\n\n- [Google Distributed Cloud support](/anthos/clusters/docs/on-prem/getting-support)\n\n- [GKE support](/kubernetes-engine/docs/support)\n\nVersion support policy\n----------------------\n\nThe objective of this Version Support Policy is to provide you the flexibility\nto schedule upgrades when it meets your business needs, while balancing the\nrapid evolution of Istio, Kubernetes, Google Distributed Cloud,\nGKE, and Cloud Service Mesh.\n\nTo get support, you must install Cloud Service Mesh using the Google-signed images\nas described in the\n[installation guides](/service-mesh/v1.20/docs/unified-install/install-anthos-service-mesh)\nand restrict your usage to the\n[supported features](/service-mesh/v1.20/docs/supported-features).\n\nSupport for Cloud Service Mesh follows the\n[GKE Enterprise Version Support Policy](/anthos/docs/support/getting-support#version_support_policy).\n\nFor **managed Cloud Service Mesh** , Google supports the current Cloud Service Mesh\nversions available in each\n[release channel](/service-mesh/docs/managed/select-a-release-channel#anthos_service_mesh_versions_per_channel).\n\nFor **self-installed in-cluster Cloud Service Mesh**, Google supports the current and\nprevious two (n-2) minor versions of Cloud Service Mesh.\n\nThe following table shows the supported versions of **self-installed in-cluster\nCloud Service Mesh** and the earliest end-of-life (EOL) date for a version.\n\nIf you are on an unsupported version of Cloud Service Mesh, then you must upgrade to\nCloud Service Mesh 1.12 or later. For information on how to\nupgrade, see [Upgrade Cloud Service Mesh](/service-mesh/v1.20/docs/unified-install/upgrade).\n\nThe following table shows the unsupported versions of Cloud Service Mesh and their\nend-of-life (EOL) date.\n\nFor a list of the supported versions of GKE and\nGoogle Distributed Cloud, see\n[Supported environments](/service-mesh/v1.20/docs/supported-platforms)."]]
