Google Cloud Dialogflow V2 Client - Class SectionType (1.17.0)

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Reference documentation and code samples for the Google Cloud Dialogflow V2 Client class SectionType.

Selectable sections to return when requesting a summary of a conversation.

Protobuf type google.cloud.dialogflow.v2.HumanAgentAssistantConfig.SuggestionQueryConfig.Sections.SectionType

Namespace

Google \ Cloud \ Dialogflow \ V2 \ HumanAgentAssistantConfig \ SuggestionQueryConfig \ Sections

Methods

static::name

Parameter
Name	Description
value	mixed

static::value

Parameter
Name	Description
name	mixed

Constants

SECTION_TYPE_UNSPECIFIED

Value: 0

Undefined section type, does not return anything.

Generated from protobuf enum SECTION_TYPE_UNSPECIFIED = 0;

SITUATION

Value: 1

What the customer needs help with or has question about.

Section name: "situation".

Generated from protobuf enum SITUATION = 1;

ACTION

Value: 2

What the agent does to help the customer.

Section name: "action".

Generated from protobuf enum ACTION = 2;

RESOLUTION

Value: 3

Result of the customer service. A single word describing the result of the conversation.

Section name: "resolution".

Generated from protobuf enum RESOLUTION = 3;

REASON_FOR_CANCELLATION

Value: 4

Reason for cancellation if the customer requests for a cancellation.

"N/A" otherwise. Section name: "reason_for_cancellation".

Generated from protobuf enum REASON_FOR_CANCELLATION = 4;

CUSTOMER_SATISFACTION

Value: 5

"Unsatisfied" or "Satisfied" depending on the customer's feelings at the end of the conversation.

Section name: "customer_satisfaction".

Generated from protobuf enum CUSTOMER_SATISFACTION = 5;

ENTITIES

Value: 6

Key entities extracted from the conversation, such as ticket number, order number, dollar amount, etc.

Section names are prefixed by "entities/".

Generated from protobuf enum ENTITIES = 6;