Conversational Insights roles and permissions

This page lists the IAM roles and permissions for Conversational Insights. To search through all roles and permissions, see the role and permission index.

Conversational Insights roles

Role Permissions

(roles/contactcenterinsights.admin)

Grants full access to all Contact Center AI Insights resources.

contactcenterinsights.*

  • contactcenterinsights.analyses.create
  • contactcenterinsights.analyses.delete
  • contactcenterinsights.analyses.get
  • contactcenterinsights.analyses.list
  • contactcenterinsights.analysisRules.create
  • contactcenterinsights.analysisRules.delete
  • contactcenterinsights.analysisRules.get
  • contactcenterinsights.analysisRules.list
  • contactcenterinsights.analysisRules.update
  • contactcenterinsights.assessmentRules.create
  • contactcenterinsights.assessmentRules.delete
  • contactcenterinsights.assessmentRules.get
  • contactcenterinsights.assessmentRules.list
  • contactcenterinsights.assessmentRules.update
  • contactcenterinsights.assessments.appeal
  • contactcenterinsights.assessments.create
  • contactcenterinsights.assessments.delete
  • contactcenterinsights.assessments.finalize
  • contactcenterinsights.assessments.get
  • contactcenterinsights.assessments.list
  • contactcenterinsights.assessments.publish
  • contactcenterinsights.authorizedAnalyses.create
  • contactcenterinsights.authorizedAnalyses.delete
  • contactcenterinsights.authorizedAnalyses.get
  • contactcenterinsights.authorizedAnalyses.list
  • contactcenterinsights.authorizedConversations.create
  • contactcenterinsights.authorizedConversations.delete
  • contactcenterinsights.authorizedConversations.generateSignedAudio
  • contactcenterinsights.authorizedConversations.get
  • contactcenterinsights.authorizedConversations.list
  • contactcenterinsights.authorizedConversations.update
  • contactcenterinsights.authorizedConversations.upload
  • contactcenterinsights.authorizedFeedbackLabels.create
  • contactcenterinsights.authorizedFeedbackLabels.delete
  • contactcenterinsights.authorizedFeedbackLabels.download
  • contactcenterinsights.authorizedFeedbackLabels.get
  • contactcenterinsights.authorizedFeedbackLabels.list
  • contactcenterinsights.authorizedFeedbackLabels.update
  • contactcenterinsights.authorizedFeedbackLabels.upload
  • contactcenterinsights.authorizedOperations.get
  • contactcenterinsights.authorizedOperations.list
  • contactcenterinsights.authorizedViewSets.create
  • contactcenterinsights.authorizedViewSets.delete
  • contactcenterinsights.authorizedViewSets.get
  • contactcenterinsights.authorizedViewSets.list
  • contactcenterinsights.authorizedViewSets.update
  • contactcenterinsights.authorizedViews.create
  • contactcenterinsights.authorizedViews.delete
  • contactcenterinsights.authorizedViews.get
  • contactcenterinsights.authorizedViews.getIamPolicy
  • contactcenterinsights.authorizedViews.list
  • contactcenterinsights.authorizedViews.setIamPolicy
  • contactcenterinsights.authorizedViews.update
  • contactcenterinsights.conversations.create
  • contactcenterinsights.conversations.delete
  • contactcenterinsights.conversations.export
  • contactcenterinsights.conversations.generateSignedAudio
  • contactcenterinsights.conversations.get
  • contactcenterinsights.conversations.list
  • contactcenterinsights.conversations.update
  • contactcenterinsights.conversations.upload
  • contactcenterinsights.datasetAnalyses.create
  • contactcenterinsights.datasetAnalyses.delete
  • contactcenterinsights.datasetAnalyses.get
  • contactcenterinsights.datasetAnalyses.list
  • contactcenterinsights.datasetConversations.create
  • contactcenterinsights.datasetConversations.delete
  • contactcenterinsights.datasetConversations.export
  • contactcenterinsights.datasetConversations.generateSignedAudio
  • contactcenterinsights.datasetConversations.get
  • contactcenterinsights.datasetConversations.list
  • contactcenterinsights.datasetConversations.update
  • contactcenterinsights.datasetConversations.upload
  • contactcenterinsights.datasetFeedbackLabels.create
  • contactcenterinsights.datasetFeedbackLabels.delete
  • contactcenterinsights.datasetFeedbackLabels.download
  • contactcenterinsights.datasetFeedbackLabels.get
  • contactcenterinsights.datasetFeedbackLabels.list
  • contactcenterinsights.datasetFeedbackLabels.update
  • contactcenterinsights.datasetFeedbackLabels.upload
  • contactcenterinsights.datasets.create
  • contactcenterinsights.datasets.delete
  • contactcenterinsights.datasets.get
  • contactcenterinsights.datasets.list
  • contactcenterinsights.datasets.update
  • contactcenterinsights.discoveries.delete
  • contactcenterinsights.discoveries.generate
  • contactcenterinsights.discoveries.get
  • contactcenterinsights.discoveries.list
  • contactcenterinsights.discoveries.update
  • contactcenterinsights.discoveryResults.get
  • contactcenterinsights.discoveryResults.list
  • contactcenterinsights.discoveryRevisions.create
  • contactcenterinsights.discoveryRevisions.get
  • contactcenterinsights.discoveryRevisions.list
  • contactcenterinsights.discoveryWorkspaces.delete
  • contactcenterinsights.discoveryWorkspaces.deploy
  • contactcenterinsights.discoveryWorkspaces.fetchTree
  • contactcenterinsights.discoveryWorkspaces.get
  • contactcenterinsights.discoveryWorkspaces.list
  • contactcenterinsights.discoveryWorkspaces.undeploy
  • contactcenterinsights.encryptionSpecs.get
  • contactcenterinsights.encryptionSpecs.initialize
  • contactcenterinsights.faqEntries.delete
  • contactcenterinsights.faqEntries.get
  • contactcenterinsights.faqEntries.list
  • contactcenterinsights.faqEntries.update
  • contactcenterinsights.faqModels.create
  • contactcenterinsights.faqModels.delete
  • contactcenterinsights.faqModels.get
  • contactcenterinsights.faqModels.list
  • contactcenterinsights.faqModels.update
  • contactcenterinsights.feedbackLabels.create
  • contactcenterinsights.feedbackLabels.delete
  • contactcenterinsights.feedbackLabels.download
  • contactcenterinsights.feedbackLabels.get
  • contactcenterinsights.feedbackLabels.list
  • contactcenterinsights.feedbackLabels.update
  • contactcenterinsights.feedbackLabels.upload
  • contactcenterinsights.issueModels.create
  • contactcenterinsights.issueModels.delete
  • contactcenterinsights.issueModels.deploy
  • contactcenterinsights.issueModels.export
  • contactcenterinsights.issueModels.get
  • contactcenterinsights.issueModels.import
  • contactcenterinsights.issueModels.list
  • contactcenterinsights.issueModels.undeploy
  • contactcenterinsights.issueModels.update
  • contactcenterinsights.issues.create
  • contactcenterinsights.issues.delete
  • contactcenterinsights.issues.get
  • contactcenterinsights.issues.list
  • contactcenterinsights.issues.update
  • contactcenterinsights.notes.create
  • contactcenterinsights.notes.delete
  • contactcenterinsights.notes.list
  • contactcenterinsights.notes.update
  • contactcenterinsights.operations.cancel
  • contactcenterinsights.operations.get
  • contactcenterinsights.operations.list
  • contactcenterinsights.phraseMatchers.create
  • contactcenterinsights.phraseMatchers.delete
  • contactcenterinsights.phraseMatchers.get
  • contactcenterinsights.phraseMatchers.list
  • contactcenterinsights.phraseMatchers.update
  • contactcenterinsights.qaQuestionTags.create
  • contactcenterinsights.qaQuestionTags.delete
  • contactcenterinsights.qaQuestionTags.get
  • contactcenterinsights.qaQuestionTags.list
  • contactcenterinsights.qaQuestionTags.update
  • contactcenterinsights.qaQuestions.create
  • contactcenterinsights.qaQuestions.delete
  • contactcenterinsights.qaQuestions.get
  • contactcenterinsights.qaQuestions.list
  • contactcenterinsights.qaQuestions.update
  • contactcenterinsights.qaScorecardRevisions.bulkUpdateQaQuestions
  • contactcenterinsights.qaScorecardRevisions.create
  • contactcenterinsights.qaScorecardRevisions.delete
  • contactcenterinsights.qaScorecardRevisions.deploy
  • contactcenterinsights.qaScorecardRevisions.get
  • contactcenterinsights.qaScorecardRevisions.list
  • contactcenterinsights.qaScorecardRevisions.tune
  • contactcenterinsights.qaScorecardRevisions.undeploy
  • contactcenterinsights.qaScorecards.create
  • contactcenterinsights.qaScorecards.delete
  • contactcenterinsights.qaScorecards.get
  • contactcenterinsights.qaScorecards.list
  • contactcenterinsights.qaScorecards.update
  • contactcenterinsights.settings.get
  • contactcenterinsights.settings.update
  • contactcenterinsights.views.create
  • contactcenterinsights.views.delete
  • contactcenterinsights.views.get
  • contactcenterinsights.views.list
  • contactcenterinsights.views.update
  • contactcenterinsights.visibilityLabels.list

(roles/contactcenterinsights.authorizedEditor)

Grants read and write access to Authorized resources.

contactcenterinsights.authorizedAnalyses.*

  • contactcenterinsights.authorizedAnalyses.create
  • contactcenterinsights.authorizedAnalyses.delete
  • contactcenterinsights.authorizedAnalyses.get
  • contactcenterinsights.authorizedAnalyses.list

contactcenterinsights.authorizedConversations.*

  • contactcenterinsights.authorizedConversations.create
  • contactcenterinsights.authorizedConversations.delete
  • contactcenterinsights.authorizedConversations.generateSignedAudio
  • contactcenterinsights.authorizedConversations.get
  • contactcenterinsights.authorizedConversations.list
  • contactcenterinsights.authorizedConversations.update
  • contactcenterinsights.authorizedConversations.upload

contactcenterinsights.authorizedFeedbackLabels.*

  • contactcenterinsights.authorizedFeedbackLabels.create
  • contactcenterinsights.authorizedFeedbackLabels.delete
  • contactcenterinsights.authorizedFeedbackLabels.download
  • contactcenterinsights.authorizedFeedbackLabels.get
  • contactcenterinsights.authorizedFeedbackLabels.list
  • contactcenterinsights.authorizedFeedbackLabels.update
  • contactcenterinsights.authorizedFeedbackLabels.upload

contactcenterinsights.authorizedOperations.*

  • contactcenterinsights.authorizedOperations.get
  • contactcenterinsights.authorizedOperations.list

contactcenterinsights.authorizedViewSets.get

contactcenterinsights.authorizedViews.get

(roles/contactcenterinsights.authorizedViewer)

Grants read access to Authorized resources.

contactcenterinsights.authorizedAnalyses.get

contactcenterinsights.authorizedAnalyses.list

contactcenterinsights.authorizedConversations.generateSignedAudio

contactcenterinsights.authorizedConversations.get

contactcenterinsights.authorizedConversations.list

contactcenterinsights.authorizedFeedbackLabels.get

contactcenterinsights.authorizedFeedbackLabels.list

contactcenterinsights.authorizedOperations.*

  • contactcenterinsights.authorizedOperations.get
  • contactcenterinsights.authorizedOperations.list

contactcenterinsights.authorizedViewSets.get

contactcenterinsights.authorizedViewSets.list

contactcenterinsights.authorizedViews.get

contactcenterinsights.authorizedViews.list

(roles/contactcenterinsights.editor)

Grants read and write access to all Contact Center AI Insights resources.

contactcenterinsights.analyses.*

  • contactcenterinsights.analyses.create
  • contactcenterinsights.analyses.delete
  • contactcenterinsights.analyses.get
  • contactcenterinsights.analyses.list

contactcenterinsights.analysisRules.*

  • contactcenterinsights.analysisRules.create
  • contactcenterinsights.analysisRules.delete
  • contactcenterinsights.analysisRules.get
  • contactcenterinsights.analysisRules.list
  • contactcenterinsights.analysisRules.update

contactcenterinsights.assessmentRules.*

  • contactcenterinsights.assessmentRules.create
  • contactcenterinsights.assessmentRules.delete
  • contactcenterinsights.assessmentRules.get
  • contactcenterinsights.assessmentRules.list
  • contactcenterinsights.assessmentRules.update

contactcenterinsights.assessments.*

  • contactcenterinsights.assessments.appeal
  • contactcenterinsights.assessments.create
  • contactcenterinsights.assessments.delete
  • contactcenterinsights.assessments.finalize
  • contactcenterinsights.assessments.get
  • contactcenterinsights.assessments.list
  • contactcenterinsights.assessments.publish

contactcenterinsights.authorizedAnalyses.*

  • contactcenterinsights.authorizedAnalyses.create
  • contactcenterinsights.authorizedAnalyses.delete
  • contactcenterinsights.authorizedAnalyses.get
  • contactcenterinsights.authorizedAnalyses.list

contactcenterinsights.authorizedConversations.*

  • contactcenterinsights.authorizedConversations.create
  • contactcenterinsights.authorizedConversations.delete
  • contactcenterinsights.authorizedConversations.generateSignedAudio
  • contactcenterinsights.authorizedConversations.get
  • contactcenterinsights.authorizedConversations.list
  • contactcenterinsights.authorizedConversations.update
  • contactcenterinsights.authorizedConversations.upload

contactcenterinsights.authorizedFeedbackLabels.create

contactcenterinsights.authorizedFeedbackLabels.delete

contactcenterinsights.authorizedFeedbackLabels.get

contactcenterinsights.authorizedFeedbackLabels.list

contactcenterinsights.authorizedFeedbackLabels.update

contactcenterinsights.authorizedOperations.*

  • contactcenterinsights.authorizedOperations.get
  • contactcenterinsights.authorizedOperations.list

contactcenterinsights.authorizedViewSets.*

  • contactcenterinsights.authorizedViewSets.create
  • contactcenterinsights.authorizedViewSets.delete
  • contactcenterinsights.authorizedViewSets.get
  • contactcenterinsights.authorizedViewSets.list
  • contactcenterinsights.authorizedViewSets.update

contactcenterinsights.authorizedViews.create

contactcenterinsights.authorizedViews.delete

contactcenterinsights.authorizedViews.get

contactcenterinsights.authorizedViews.list

contactcenterinsights.authorizedViews.update

contactcenterinsights.conversations.*

  • contactcenterinsights.conversations.create
  • contactcenterinsights.conversations.delete
  • contactcenterinsights.conversations.export
  • contactcenterinsights.conversations.generateSignedAudio
  • contactcenterinsights.conversations.get
  • contactcenterinsights.conversations.list
  • contactcenterinsights.conversations.update
  • contactcenterinsights.conversations.upload

contactcenterinsights.datasetAnalyses.*

  • contactcenterinsights.datasetAnalyses.create
  • contactcenterinsights.datasetAnalyses.delete
  • contactcenterinsights.datasetAnalyses.get
  • contactcenterinsights.datasetAnalyses.list

contactcenterinsights.datasetConversations.*

  • contactcenterinsights.datasetConversations.create
  • contactcenterinsights.datasetConversations.delete
  • contactcenterinsights.datasetConversations.export
  • contactcenterinsights.datasetConversations.generateSignedAudio
  • contactcenterinsights.datasetConversations.get
  • contactcenterinsights.datasetConversations.list
  • contactcenterinsights.datasetConversations.update
  • contactcenterinsights.datasetConversations.upload

contactcenterinsights.datasetFeedbackLabels.*

  • contactcenterinsights.datasetFeedbackLabels.create
  • contactcenterinsights.datasetFeedbackLabels.delete
  • contactcenterinsights.datasetFeedbackLabels.download
  • contactcenterinsights.datasetFeedbackLabels.get
  • contactcenterinsights.datasetFeedbackLabels.list
  • contactcenterinsights.datasetFeedbackLabels.update
  • contactcenterinsights.datasetFeedbackLabels.upload

contactcenterinsights.datasets.*

  • contactcenterinsights.datasets.create
  • contactcenterinsights.datasets.delete
  • contactcenterinsights.datasets.get
  • contactcenterinsights.datasets.list
  • contactcenterinsights.datasets.update

contactcenterinsights.discoveries.*

  • contactcenterinsights.discoveries.delete
  • contactcenterinsights.discoveries.generate
  • contactcenterinsights.discoveries.get
  • contactcenterinsights.discoveries.list
  • contactcenterinsights.discoveries.update

contactcenterinsights.discoveryResults.*

  • contactcenterinsights.discoveryResults.get
  • contactcenterinsights.discoveryResults.list

contactcenterinsights.discoveryRevisions.*

  • contactcenterinsights.discoveryRevisions.create
  • contactcenterinsights.discoveryRevisions.get
  • contactcenterinsights.discoveryRevisions.list

contactcenterinsights.discoveryWorkspaces.*

  • contactcenterinsights.discoveryWorkspaces.delete
  • contactcenterinsights.discoveryWorkspaces.deploy
  • contactcenterinsights.discoveryWorkspaces.fetchTree
  • contactcenterinsights.discoveryWorkspaces.get
  • contactcenterinsights.discoveryWorkspaces.list
  • contactcenterinsights.discoveryWorkspaces.undeploy

contactcenterinsights.encryptionSpecs.*

  • contactcenterinsights.encryptionSpecs.get
  • contactcenterinsights.encryptionSpecs.initialize

contactcenterinsights.faqEntries.*

  • contactcenterinsights.faqEntries.delete
  • contactcenterinsights.faqEntries.get
  • contactcenterinsights.faqEntries.list
  • contactcenterinsights.faqEntries.update

contactcenterinsights.faqModels.*

  • contactcenterinsights.faqModels.create
  • contactcenterinsights.faqModels.delete
  • contactcenterinsights.faqModels.get
  • contactcenterinsights.faqModels.list
  • contactcenterinsights.faqModels.update

contactcenterinsights.feedbackLabels.*

  • contactcenterinsights.feedbackLabels.create
  • contactcenterinsights.feedbackLabels.delete
  • contactcenterinsights.feedbackLabels.download
  • contactcenterinsights.feedbackLabels.get
  • contactcenterinsights.feedbackLabels.list
  • contactcenterinsights.feedbackLabels.update
  • contactcenterinsights.feedbackLabels.upload

contactcenterinsights.issueModels.*

  • contactcenterinsights.issueModels.create
  • contactcenterinsights.issueModels.delete
  • contactcenterinsights.issueModels.deploy
  • contactcenterinsights.issueModels.export
  • contactcenterinsights.issueModels.get
  • contactcenterinsights.issueModels.import
  • contactcenterinsights.issueModels.list
  • contactcenterinsights.issueModels.undeploy
  • contactcenterinsights.issueModels.update

contactcenterinsights.issues.*

  • contactcenterinsights.issues.create
  • contactcenterinsights.issues.delete
  • contactcenterinsights.issues.get
  • contactcenterinsights.issues.list
  • contactcenterinsights.issues.update

contactcenterinsights.notes.*

  • contactcenterinsights.notes.create
  • contactcenterinsights.notes.delete
  • contactcenterinsights.notes.list
  • contactcenterinsights.notes.update

contactcenterinsights.operations.*

  • contactcenterinsights.operations.cancel
  • contactcenterinsights.operations.get
  • contactcenterinsights.operations.list

contactcenterinsights.phraseMatchers.*

  • contactcenterinsights.phraseMatchers.create
  • contactcenterinsights.phraseMatchers.delete
  • contactcenterinsights.phraseMatchers.get
  • contactcenterinsights.phraseMatchers.list
  • contactcenterinsights.phraseMatchers.update

contactcenterinsights.qaQuestionTags.*

  • contactcenterinsights.qaQuestionTags.create
  • contactcenterinsights.qaQuestionTags.delete
  • contactcenterinsights.qaQuestionTags.get
  • contactcenterinsights.qaQuestionTags.list
  • contactcenterinsights.qaQuestionTags.update

contactcenterinsights.qaQuestions.*

  • contactcenterinsights.qaQuestions.create
  • contactcenterinsights.qaQuestions.delete
  • contactcenterinsights.qaQuestions.get
  • contactcenterinsights.qaQuestions.list
  • contactcenterinsights.qaQuestions.update

contactcenterinsights.qaScorecardRevisions.*

  • contactcenterinsights.qaScorecardRevisions.bulkUpdateQaQuestions
  • contactcenterinsights.qaScorecardRevisions.create
  • contactcenterinsights.qaScorecardRevisions.delete
  • contactcenterinsights.qaScorecardRevisions.deploy
  • contactcenterinsights.qaScorecardRevisions.get
  • contactcenterinsights.qaScorecardRevisions.list
  • contactcenterinsights.qaScorecardRevisions.tune
  • contactcenterinsights.qaScorecardRevisions.undeploy

contactcenterinsights.qaScorecards.*

  • contactcenterinsights.qaScorecards.create
  • contactcenterinsights.qaScorecards.delete
  • contactcenterinsights.qaScorecards.get
  • contactcenterinsights.qaScorecards.list
  • contactcenterinsights.qaScorecards.update

contactcenterinsights.settings.*

  • contactcenterinsights.settings.get
  • contactcenterinsights.settings.update

contactcenterinsights.views.*

  • contactcenterinsights.views.create
  • contactcenterinsights.views.delete
  • contactcenterinsights.views.get
  • contactcenterinsights.views.list
  • contactcenterinsights.views.update

contactcenterinsights.visibilityLabels.list

(roles/contactcenterinsights.serviceAgent)

Allows Contact Center AI to read and write APIs including BigQuery, Dialogflow, and Storage.

bigquery.datasets.create

bigquery.datasets.get

bigquery.jobs.create

bigquery.jobs.get

bigquery.tables.create

bigquery.tables.get

bigquery.tables.update

bigquery.tables.updateData

datalabeling.dataitems.*

  • datalabeling.dataitems.get
  • datalabeling.dataitems.list

datalabeling.datasets.create

datalabeling.datasets.delete

datalabeling.datasets.export

datalabeling.datasets.get

datalabeling.datasets.import

datalabeling.operations.get

datalabeling.operations.list

dialogflow.conversationDatasets.*

  • dialogflow.conversationDatasets.create
  • dialogflow.conversationDatasets.delete
  • dialogflow.conversationDatasets.get
  • dialogflow.conversationDatasets.import
  • dialogflow.conversationDatasets.list

dialogflow.conversationModels.*

  • dialogflow.conversationModels.create
  • dialogflow.conversationModels.delete
  • dialogflow.conversationModels.deploy
  • dialogflow.conversationModels.get
  • dialogflow.conversationModels.list
  • dialogflow.conversationModels.undeploy

dialogflow.conversationProfiles.get

dialogflow.documents.*

  • dialogflow.documents.create
  • dialogflow.documents.delete
  • dialogflow.documents.get
  • dialogflow.documents.list

dialogflow.generators.get

dialogflow.operations.get

dialogflow.participants.suggest

dialogflow.sessions.detectIntent

dlp.deidentifyTemplates.get

dlp.deidentifyTemplates.list

dlp.inspectTemplates.get

dlp.inspectTemplates.list

dlp.kms.encrypt

dlp.locations.*

  • dlp.locations.get
  • dlp.locations.list

pubsub.topics.get

pubsub.topics.publish

serviceusage.services.use

speech.customClasses.get

speech.operations.get

speech.phraseSets.get

speech.recognizers.create

speech.recognizers.get

speech.recognizers.recognize

speech.recognizers.update

storage.objects.create

storage.objects.get

storage.objects.list

storage.objects.update

(roles/contactcenterinsights.viewer)

Grants read access to all Contact Center AI Insights resources.

contactcenterinsights.analyses.get

contactcenterinsights.analyses.list

contactcenterinsights.analysisRules.get

contactcenterinsights.analysisRules.list

contactcenterinsights.assessmentRules.get

contactcenterinsights.assessmentRules.list

contactcenterinsights.assessments.get

contactcenterinsights.assessments.list

contactcenterinsights.authorizedAnalyses.get

contactcenterinsights.authorizedAnalyses.list

contactcenterinsights.authorizedConversations.generateSignedAudio

contactcenterinsights.authorizedConversations.get

contactcenterinsights.authorizedConversations.list

contactcenterinsights.authorizedFeedbackLabels.get

contactcenterinsights.authorizedFeedbackLabels.list

contactcenterinsights.authorizedOperations.*

  • contactcenterinsights.authorizedOperations.get
  • contactcenterinsights.authorizedOperations.list

contactcenterinsights.authorizedViewSets.get

contactcenterinsights.authorizedViewSets.list

contactcenterinsights.authorizedViews.get

contactcenterinsights.authorizedViews.list

contactcenterinsights.conversations.generateSignedAudio

contactcenterinsights.conversations.get

contactcenterinsights.conversations.list

contactcenterinsights.datasetAnalyses.get

contactcenterinsights.datasetAnalyses.list

contactcenterinsights.datasetConversations.generateSignedAudio

contactcenterinsights.datasetConversations.get

contactcenterinsights.datasetConversations.list

contactcenterinsights.datasetFeedbackLabels.get

contactcenterinsights.datasetFeedbackLabels.list

contactcenterinsights.datasets.get

contactcenterinsights.datasets.list

contactcenterinsights.discoveries.get

contactcenterinsights.discoveries.list

contactcenterinsights.discoveryResults.*

  • contactcenterinsights.discoveryResults.get
  • contactcenterinsights.discoveryResults.list

contactcenterinsights.discoveryRevisions.get

contactcenterinsights.discoveryRevisions.list

contactcenterinsights.discoveryWorkspaces.fetchTree

contactcenterinsights.discoveryWorkspaces.get

contactcenterinsights.discoveryWorkspaces.list

contactcenterinsights.encryptionSpecs.get

contactcenterinsights.faqEntries.get

contactcenterinsights.faqEntries.list

contactcenterinsights.faqModels.get

contactcenterinsights.faqModels.list

contactcenterinsights.feedbackLabels.download

contactcenterinsights.feedbackLabels.get

contactcenterinsights.feedbackLabels.list

contactcenterinsights.issueModels.get

contactcenterinsights.issueModels.list

contactcenterinsights.issues.get

contactcenterinsights.issues.list

contactcenterinsights.notes.list

contactcenterinsights.operations.get

contactcenterinsights.operations.list

contactcenterinsights.phraseMatchers.get

contactcenterinsights.phraseMatchers.list

contactcenterinsights.qaQuestions.get

contactcenterinsights.qaQuestions.list

contactcenterinsights.qaScorecardRevisions.get

contactcenterinsights.qaScorecardRevisions.list

contactcenterinsights.qaScorecards.get

contactcenterinsights.qaScorecards.list

contactcenterinsights.settings.get

contactcenterinsights.views.get

contactcenterinsights.views.list

contactcenterinsights.visibilityLabels.list

Conversational Insights permissions

Permission Included in roles

Owner (roles/owner)

Editor (roles/editor)

Customer Engagement Suite Admin (roles/ces.admin)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Owner (roles/owner)

Editor (roles/editor)

Customer Engagement Suite Admin (roles/ces.admin)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Owner (roles/owner)

Editor (roles/editor)

Viewer (roles/viewer)

Customer Engagement Suite Admin (roles/ces.admin)

Customer Engagement Suite Viewer (roles/ces.viewer)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Contact Center AI Insights viewer (roles/contactcenterinsights.viewer)

Support User (roles/iam.supportUser)

Owner (roles/owner)

Editor (roles/editor)

Viewer (roles/viewer)

Customer Engagement Suite Admin (roles/ces.admin)

Customer Engagement Suite Viewer (roles/ces.viewer)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Contact Center AI Insights viewer (roles/contactcenterinsights.viewer)

Security Admin (roles/iam.securityAdmin)

Security Auditor (roles/iam.securityAuditor)

Security Reviewer (roles/iam.securityReviewer)

Support User (roles/iam.supportUser)

Owner (roles/owner)

Editor (roles/editor)

Customer Engagement Suite Admin (roles/ces.admin)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Owner (roles/owner)

Editor (roles/editor)

Customer Engagement Suite Admin (roles/ces.admin)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Owner (roles/owner)

Editor (roles/editor)

Viewer (roles/viewer)

Customer Engagement Suite Admin (roles/ces.admin)

Customer Engagement Suite Viewer (roles/ces.viewer)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Contact Center AI Insights viewer (roles/contactcenterinsights.viewer)

Support User (roles/iam.supportUser)

Owner (roles/owner)

Editor (roles/editor)

Viewer (roles/viewer)

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Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Contact Center AI Insights viewer (roles/contactcenterinsights.viewer)

Support User (roles/iam.supportUser)

Owner (roles/owner)

Editor (roles/editor)

Viewer (roles/viewer)

Customer Engagement Suite Admin (roles/ces.admin)

Customer Engagement Suite Viewer (roles/ces.viewer)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Contact Center AI Insights viewer (roles/contactcenterinsights.viewer)

Security Admin (roles/iam.securityAdmin)

Security Auditor (roles/iam.securityAuditor)

Security Reviewer (roles/iam.securityReviewer)

Support User (roles/iam.supportUser)

Owner (roles/owner)

Editor (roles/editor)

Customer Engagement Suite Admin (roles/ces.admin)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Owner (roles/owner)

Editor (roles/editor)

Customer Engagement Suite Admin (roles/ces.admin)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Owner (roles/owner)

Editor (roles/editor)

Customer Engagement Suite Admin (roles/ces.admin)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Owner (roles/owner)

Editor (roles/editor)

Customer Engagement Suite Admin (roles/ces.admin)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Owner (roles/owner)

Editor (roles/editor)

Viewer (roles/viewer)

Customer Engagement Suite Admin (roles/ces.admin)

Customer Engagement Suite Viewer (roles/ces.viewer)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Contact Center AI Insights viewer (roles/contactcenterinsights.viewer)

Support User (roles/iam.supportUser)

Owner (roles/owner)

Editor (roles/editor)

Viewer (roles/viewer)

Customer Engagement Suite Admin (roles/ces.admin)

Customer Engagement Suite Viewer (roles/ces.viewer)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Contact Center AI Insights viewer (roles/contactcenterinsights.viewer)

Security Admin (roles/iam.securityAdmin)

Security Auditor (roles/iam.securityAuditor)

Security Reviewer (roles/iam.securityReviewer)

Support User (roles/iam.supportUser)

Owner (roles/owner)

Editor (roles/editor)

Customer Engagement Suite Admin (roles/ces.admin)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Owner (roles/owner)

Editor (roles/editor)

Viewer (roles/viewer)

Customer Engagement Suite Admin (roles/ces.admin)

Customer Engagement Suite Viewer (roles/ces.viewer)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Contact Center AI Insights viewer (roles/contactcenterinsights.viewer)

Support User (roles/iam.supportUser)

Owner (roles/owner)

Editor (roles/editor)

Customer Engagement Suite Admin (roles/ces.admin)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Owner (roles/owner)

Editor (roles/editor)

Customer Engagement Suite Admin (roles/ces.admin)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Owner (roles/owner)

Editor (roles/editor)

Customer Engagement Suite Admin (roles/ces.admin)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Owner (roles/owner)

Editor (roles/editor)

Viewer (roles/viewer)

Customer Engagement Suite Admin (roles/ces.admin)

Customer Engagement Suite Viewer (roles/ces.viewer)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Contact Center AI Insights viewer (roles/contactcenterinsights.viewer)

Support User (roles/iam.supportUser)

Owner (roles/owner)

Editor (roles/editor)

Viewer (roles/viewer)

Customer Engagement Suite Admin (roles/ces.admin)

Customer Engagement Suite Viewer (roles/ces.viewer)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Contact Center AI Insights viewer (roles/contactcenterinsights.viewer)

Security Admin (roles/iam.securityAdmin)

Security Auditor (roles/iam.securityAuditor)

Security Reviewer (roles/iam.securityReviewer)

Support User (roles/iam.supportUser)

Owner (roles/owner)

Editor (roles/editor)

Customer Engagement Suite Admin (roles/ces.admin)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Owner (roles/owner)

Editor (roles/editor)

Viewer (roles/viewer)

Customer Engagement Suite Admin (roles/ces.admin)

Customer Engagement Suite Viewer (roles/ces.viewer)

Contact Center AI Insights Admin (roles/contactcenterinsights.admin)

Contact Center AI Insights editor (roles/contactcenterinsights.editor)

Contact Center AI Insights viewer (roles/contactcenterinsights.viewer)

Security Admin (roles/iam.securityAdmin)

Security Auditor (roles/iam.securityAuditor)

Security Reviewer (roles/iam.securityReviewer)

Support User (roles/iam.supportUser)