The document contains agent-facing Smart Reply entries.
ArticleSuggestion
The entire document content as a whole can be used for query results.
Only for Contact Center Solutions on Dialogflow.
ExtractiveQa
Documents for which unstructured text is extracted and used for
question answering.
Faq
The document content contains question and answer pairs as either HTML or
CSV. Typical FAQ HTML formats are parsed accurately, but unusual formats
may fail to be parsed.
CSV must have questions in the first column and answers in the second,
with no header. Because of this explicit format, they are always parsed
accurately.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-21 UTC."],[[["This webpage provides reference documentation for the `Document.Types.KnowledgeType` enum within the Google Cloud Dialogflow v2 API."],["The `Document.Types.KnowledgeType` enum defines the different types of knowledge a document can contain, such as `AgentFacingSmartReply`, `ArticleSuggestion`, `ExtractiveQa`, `Faq`, and `Unspecified`."],["The page lists links to documentation for various versions of the Dialogflow v2 API, from version 3.2.0 up to the latest version, 4.26.0, allowing users to select the API version they are working with."],["The documentation details the possible fields and their descriptions within the `Document.Types.KnowledgeType` enum, explaining what each type of knowledge represents and how they are used within the API."]]],[]]
