Google Cloud には、24 時間 365 日の対応や電話サポート、テクニカル サポート マネージャーへのお問い合わせなど、さまざまなニーズに対応する各種のサポート パッケージが用意されています。詳細については、Cloud カスタマーケアをご覧ください。
コミュニティのサポートを利用する
Stack Overflow で質問する
Document AI について質問がある場合は、Stack Overflow で質問してください。Document AI に関する質問には、cloud-document-ai タグを使用してください。このタグを使うと、Stack Overflow コミュニティからだけではなく、タグをモニタリングして非公式なサポートを提供する Google エンジニアからも回答を受け取ることができます。
Document AI についてディスカッションする
Google Cloud Developers Google グループに参加すると、Document AI についてディスカッションできます。また、お知らせや最新情報を受け取ることもできます。
Google Cloud
Slack コミュニティにアクセスして、Document AI やその他の Google Cloud プロダクトに関するディスカッションに参加することもできます。まだ参加していない方は、こちらのフォームからご登録ください。Document AI の場合は、#document-ai チャンネルにご参加ください。
[[["わかりやすい","easyToUnderstand","thumb-up"],["問題の解決に役立った","solvedMyProblem","thumb-up"],["その他","otherUp","thumb-up"]],[["わかりにくい","hardToUnderstand","thumb-down"],["情報またはサンプルコードが不正確","incorrectInformationOrSampleCode","thumb-down"],["必要な情報 / サンプルがない","missingTheInformationSamplesINeed","thumb-down"],["翻訳に関する問題","translationIssue","thumb-down"],["その他","otherDown","thumb-down"]],["最終更新日 2025-09-04 UTC。"],[[["\u003cp\u003eGoogle Cloud offers support packages with various options like 24/7 coverage and phone support, details are available via the Cloud Customer Care page.\u003c/p\u003e\n"],["\u003cp\u003eFor community support, you can ask questions on Stack Overflow using the \u003ccode\u003ecloud-document-ai\u003c/code\u003e tag, which is monitored by both the community and Google engineers.\u003c/p\u003e\n"],["\u003cp\u003eThe Google Cloud Developers Google group and the Google Cloud Slack community, particularly the \u003ccode\u003e#document-ai\u003c/code\u003e channel, are available for discussions, updates, and announcements about Document AI.\u003c/p\u003e\n"],["\u003cp\u003eFor bugs or feature requests, you can search the Issue Tracker for existing entries or report new issues, ensuring to include detailed descriptions and steps to reproduce.\u003c/p\u003e\n"],["\u003cp\u003eDocumentation feedback can be submitted directly through the \u003cstrong\u003eSend feedback\u003c/strong\u003e feature on any Document AI documentation page.\u003c/p\u003e\n"]]],[],null,["# Get support\n===========\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet different needs, such as\n24/7 coverage, phone support, and access to a technical support manager. For\nmore information, see [Cloud Customer Care](/support).\n\nGet support from the community\n------------------------------\n\n### Ask a question on Stack Overflow\n\nAsk a question about Document AI on\n[Stack Overflow](http://stackoverflow.com/questions/tagged/cloud-document-ai).\nUse the tag `cloud-document-ai` for questions about Document AI.\nThis tag not only receives responses from the Stack Overflow community, but also\nfrom Google engineers, who monitor the tag and offer unofficial support.\n\n### Discuss Document AI\n\nJoin the\n[Google Cloud Developers](https://groups.google.com/forum/#!forum/google-cloud-dev)\nGoogle group to discuss Document AI and receive announcements and updates.\n\nYou can also visit the Google Cloud\n[Slack community](https://googlecloud-community.slack.com/) to discuss\nDocument AI and other Google Cloud products. If you haven't\nalready joined,\n[use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\nFor Document AI, join the\n[`#document-ai`](https://googlecloud-community.slack.com/messages/C03H2DCF58Q/)\nchannel.\n\n\nBugs\n----\n\nIf after you've tried the above options and you have determined that the cause\nof a problem is due to a bug in the service itself, you can\n[search our Issue Tracker](https://issuetracker.google.com/issues?q=status:open%20componentid:1132231%2B%20type:bug)\nto determine if it is a known issue. If it is, you can +1 the issue --- we prioritize bugs that receive more\nactivity. You can also add comments to existing issues, but you should only do this\nif you are adding context or additional information about the problem.\n\nIf the issue is completely new, you can\n[report it on our Issue Tracker](https://issuetracker.google.com/issues/new?component=1132231&template=1639002)\nas well. If you do, ensure you include the following information in your\nbug description:\n\n- A description of the problem, and the behavior you expected instead.\n- A list of steps and a small snippet of sample code that can be used to reproduce the problem.\n- A description of the output you expect and what actually occurred. Include any error messages you receive.\n- Information about your development environment, including programming language, library versions, etc.\n\nBe aware that issues may be relatively quiet for a while. This does not mean we\nnever fix an issue, only that there are no updates.\n\n\nSearch existing bugs\n[Report a new bug](https://issuetracker.google.com/issues/new?component=1132231&template=1639002)\n\nMissing features\n----------------\n\nIf there is a feature or functionality missing that you would like to use, you\ncan [search our Issue Tracker](https://issuetracker.google.com/issues?q=status:open%20componentid:1132231%2B%20type:feature_request)\nto determine if others have requested it. If it has already been requested,\nplease +1 the issue --- we prioritize bugs that receive more activity. You can also add comments to existing\nissues, but you should only do this if you are adding context or additional\ninformation about the problem.\n\nIf the feature hasn't been requested yet, you can\n[file a feature request on our Issue Tracker](https://issuetracker.google.com/issues/new?component=1132231&template=1639052).\nPlease describe the specific functionality you would like to see added, as well\nas reasons you think it's important. If possible, include specific details\nabout your use case and the new opportunities the feature would allow for.\n\n\nSearch feature requests\n[Request a new feature](https://issuetracker.google.com/issues/new?component=1132231&template=1639052)\n\nDocumentation issues\n--------------------\n\nFrom any Document AI documentation page,\nclick **Send feedback** near the top right or bottom of the page.\nThis opens a feedback form specific to the page you are viewing.\nYour comments are reviewed by the Document AI documentation team."]]
