Fulfillment

A fulfillment can do one or more of the following actions at the same time:

  • Generate rich message responses.
  • Set parameter values.
  • Call the webhook.

Fulfillments can be called at various stages in the Page or Form lifecycle. For example, when a DetectIntentRequest drives a session to enter a new page, the page's entry fulfillment can add a static response to the QueryResult in the returning DetectIntentResponse, call the webhook (for example, to load user data from a database), or both.

JSON representation 
{
  "messages": [
    {
      object (ResponseMessage)
    }
  ],
  "webhook": string,
  "returnPartialResponses": boolean,
  "tag": string,
  "setParameterActions": [
    {
      object (SetParameterAction)
    }
  ],
  "conditionalCases": [
    {
      object (ConditionalCases)
    }
  ],
  "advancedSettings": {
    object (AdvancedSettings)
  },
  "enableGenerativeFallback": boolean
}
Fields
messages[]

object (ResponseMessage)

The list of rich message responses to present to the user.
webhook

string

The webhook to call. Format: projects/<ProjectID>/locations/<LocationID>/agents/<AgentID>/webhooks/<WebhookID>.
returnPartialResponses

boolean

Whether Dialogflow should return currently queued fulfillment response messages in streaming APIs. If a webhook is specified, it happens before Dialogflow invokes webhook. Warning: 1) This flag only affects streaming API. Responses are still queued and returned once in non-streaming API. 2) The flag can be enabled in any fulfillment but only the first 3 partial responses will be returned. You may only want to apply it to fulfillments that have slow webhooks.
tag

string

The value of this field will be populated in the WebhookRequest fulfillmentInfo.tag field by Dialogflow when the associated webhook is called. The tag is typically used by the webhook service to identify which fulfillment is being called, but it could be used for other purposes. This field is required if webhook is specified.
setParameterActions[]

object (SetParameterAction)

Set parameter values before executing the webhook.
conditionalCases[]

object (ConditionalCases)

Conditional cases for this fulfillment.
advancedSettings

object (AdvancedSettings)

Hierarchical advanced settings for this fulfillment. The settings exposed at the lower level overrides the settings exposed at the higher level.
enableGenerativeFallback

boolean

If the flag is true, the agent will utilize LLM to generate a text response. If LLM generation fails, the defined responses in the fulfillment will be respected. This flag is only useful for fulfillments associated with no-match event handlers.

ResponseMessage

Represents a response message that can be returned by a conversational agent.

Response messages are also used for output audio synthesis. The approach is as follows:

  • If at least one OutputAudioText response is present, then all OutputAudioText responses are linearly concatenated, and the result is used for output audio synthesis.
  • If the OutputAudioText responses are a mixture of text and SSML, then the concatenated result is treated as SSML; otherwise, the result is treated as either text or SSML as appropriate. The agent designer should ideally use either text or SSML consistently throughout the bot design.
  • Otherwise, all Text responses are linearly concatenated, and the result is used for output audio synthesis.

This approach allows for more sophisticated user experience scenarios, where the text displayed to the user may differ from what is heard.

JSON representation 
{
  "responseType": enum (ResponseType),
  "channel": string,

  // Union field message can be only one of the following:
  "text": {
    object (Text)
  },
  "payload": {
    object
  },
  "conversationSuccess": {
    object (ConversationSuccess)
  },
  "outputAudioText": {
    object (OutputAudioText)
  },
  "liveAgentHandoff": {
    object (LiveAgentHandoff)
  },
  "endInteraction": {
    object (EndInteraction)
  },
  "playAudio": {
    object (PlayAudio)
  },
  "mixedAudio": {
    object (MixedAudio)
  },
  "telephonyTransferCall": {
    object (TelephonyTransferCall)
  },
  "knowledgeInfoCard": {
    object (KnowledgeInfoCard)
  }
  // End of list of possible types for union field message.
}
Fields
responseType

enum (ResponseType)

Response type.
channel

string

The channel which the response is associated with. Clients can specify the channel via QueryParameters.channel, and only associated channel response will be returned.
Union field message. Required. The rich response message. message can be only one of the following:
text

object (Text)

Returns a text response.
payload

object (Struct format)

Returns a response containing a custom, platform-specific payload.
conversationSuccess

object (ConversationSuccess)

Indicates that the conversation succeeded.
outputAudioText

object (OutputAudioText)

A text or ssml response that is preferentially used for TTS output audio synthesis, as described in the comment on the ResponseMessage message.
liveAgentHandoff

object (LiveAgentHandoff)

Hands off conversation to a human agent.
endInteraction

object (EndInteraction)

Output only. A signal that indicates the interaction with the Dialogflow agent has ended. This message is generated by Dialogflow only when the conversation reaches END_SESSION page. It is not supposed to be defined by the user.

It's guaranteed that there is at most one such message in each response.
playAudio

object (PlayAudio)

Signal that the client should play an audio clip hosted at a client-specific URI. Dialogflow uses this to construct mixedAudio. However, Dialogflow itself does not try to read or process the URI in any way.
mixedAudio

object (MixedAudio)

Output only. An audio response message composed of both the synthesized Dialogflow agent responses and responses defined via playAudio. This message is generated by Dialogflow only and not supposed to be defined by the user.
telephonyTransferCall

object (TelephonyTransferCall)

A signal that the client should transfer the phone call connected to this agent to a third-party endpoint.
knowledgeInfoCard

object (KnowledgeInfoCard)

Represents info card for knowledge answers, to be better rendered in Dialogflow Messenger.

ConversationSuccess

Indicates that the conversation succeeded, i.e., the bot handled the issue that the customer talked to it about.

Dialogflow only uses this to determine which conversations should be counted as successful and doesn't process the metadata in this message in any way. Note that Dialogflow also considers conversations that get to the conversation end page as successful even if they don't return ConversationSuccess.

You may set this, for example: * In the entryFulfillment of a Page if entering the page indicates that the conversation succeeded. * In a webhook response when you determine that you handled the customer issue.

JSON representation 
{
  "metadata": {
    object
  }
}
Fields
metadata

object (Struct format)

Custom metadata. Dialogflow doesn't impose any structure on this.

OutputAudioText

A text or ssml response that is preferentially used for TTS output audio synthesis, as described in the comment on the ResponseMessage message.

JSON representation 
{
  "allowPlaybackInterruption": boolean,

  // Union field source can be only one of the following:
  "text": string,
  "ssml": string
  // End of list of possible types for union field source.
}
Fields
allowPlaybackInterruption

boolean

Output only. Whether the playback of this message can be interrupted by the end user's speech and the client can then starts the next Dialogflow request.
Union field source. The source, which is either plain text or SSML. source can be only one of the following:
text

string

The raw text to be synthesized.
ssml

string

The SSML text to be synthesized. For more information, see SSML.

LiveAgentHandoff

Indicates that the conversation should be handed off to a live agent.

Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures.

You may set this, for example: * In the entryFulfillment of a Page if entering the page indicates something went extremely wrong in the conversation. * In a webhook response when you determine that the customer issue can only be handled by a human.

JSON representation 
{
  "metadata": {
    object
  }
}
Fields
metadata

object (Struct format)

Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.

EndInteraction

This type has no fields.

Indicates that interaction with the Dialogflow agent has ended. This message is generated by Dialogflow only and not supposed to be defined by the user.

PlayAudio

Specifies an audio clip to be played by the client as part of the response.

JSON representation 
{
  "audioUri": string,
  "allowPlaybackInterruption": boolean
}
Fields
audioUri

string

Required. URI of the audio clip. Dialogflow does not impose any validation on this value. It is specific to the client that reads it.
allowPlaybackInterruption

boolean

Output only. Whether the playback of this message can be interrupted by the end user's speech and the client can then starts the next Dialogflow request.

MixedAudio

Represents an audio message that is composed of both segments synthesized from the Dialogflow agent prompts and ones hosted externally at the specified URIs. The external URIs are specified via playAudio. This message is generated by Dialogflow only and not supposed to be defined by the user.

JSON representation 
{
  "segments": [
    {
      object (Segment)
    }
  ]
}
Fields
segments[]

object (Segment)

Segments this audio response is composed of.

Segment

Represents one segment of audio.

JSON representation 
{
  "allowPlaybackInterruption": boolean,

  // Union field content can be only one of the following:
  "audio": string,
  "uri": string
  // End of list of possible types for union field content.
}
Fields
allowPlaybackInterruption

boolean

Output only. Whether the playback of this segment can be interrupted by the end user's speech and the client should then start the next Dialogflow request.
Union field content. Content of the segment. content can be only one of the following:
audio

string (bytes format)

Raw audio synthesized from the Dialogflow agent's response using the output config specified in the request.

A base64-encoded string.
uri

string

Client-specific URI that points to an audio clip accessible to the client. Dialogflow does not impose any validation on it.

TelephonyTransferCall

Represents the signal that telles the client to transfer the phone call connected to the agent to a third-party endpoint.

JSON representation 
{

  // Union field endpoint can be only one of the following:
  "phoneNumber": string
  // End of list of possible types for union field endpoint.
}
Fields
Union field endpoint. Endpoint to transfer the call to. endpoint can be only one of the following:
phoneNumber

string

Transfer the call to a phone number in E.164 format.

KnowledgeInfoCard

This type has no fields.

Represents info card response. If the response contains generative knowledge prediction, Dialogflow will return a payload with Infobot Messenger compatible info card.

Otherwise, the info card response is skipped.

ResponseType

Represents different response types.

Enums
RESPONSE_TYPE_UNSPECIFIED Not specified.
ENTRY_PROMPT The response is from an entry prompt in the page.
PARAMETER_PROMPT The response is from form-filling prompt in the page.
HANDLER_PROMPT The response is from a transition route or an [event handler][EventHandler] in the page or flow or transition route group.

SetParameterAction

Setting a parameter value.

JSON representation 
{
  "parameter": string,
  "value": value
}
Fields
parameter

string

Display name of the parameter.
value

value (Value format)

The new value of the parameter. A null value clears the parameter.

ConditionalCases

A list of cascading if-else conditions. Cases are mutually exclusive. The first one with a matching condition is selected, all the rest ignored.

JSON representation 
{
  "cases": [
    {
      object (Case)
    }
  ]
}
Fields
cases[]

object (Case)

A list of cascading if-else conditions.

Case

Each case has a Boolean condition. When it is evaluated to be True, the corresponding messages will be selected and evaluated recursively.

JSON representation 
{
  "condition": string,
  "caseContent": [
    {
      object (CaseContent)
    }
  ]
}
Fields
condition

string

The condition to activate and select this case. Empty means the condition is always true. The condition is evaluated against [form parameters][Form.parameters] or [session parameters][SessionInfo.parameters].

See the conditions reference.
caseContent[]

object (CaseContent)

A list of case content.

CaseContent

The list of messages or conditional cases to activate for this case.

JSON representation 
{

  // Union field cases_or_message can be only one of the following:
  "message": {
    object (ResponseMessage)
  },
  "additionalCases": {
    object (ConditionalCases)
  }
  // End of list of possible types for union field cases_or_message.
}
Fields
Union field cases_or_message. Either a message is returned or additional cases to be evaluated. cases_or_message can be only one of the following:
message

object (ResponseMessage)

Returned message.
additionalCases

object (ConditionalCases)

Additional cases to be evaluated.