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Report exceptions
Authentication errors occur for a variety of reasons. We recommend trying to
sign in again. If you're working under a hidden proxy in your IDE, check your
VS Code proxy settings.
If you're still experiencing authentication errors, report the
exception to the Cloud Code team by performing the following
tasks:
In the activity bar, click Cloud Code and then expand the Help and Feedback
explorer.
Click Report a Bug / Request a Feature.
Enter the required information in the feedback form fields.
Make sure you select Send Cloud Code configuration
and Send Cloud Code logs before submitting the form.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-07-09 UTC."],[[["Cloud Code for VS Code failed to authenticate, preventing access to your account."],["Authentication errors can occur for various reasons, and attempting to sign in again is recommended."],["If using a hidden proxy, users should check their VS Code proxy settings."],["To report persistent authentication errors, use the \"Report a Bug / Request a Feature\" option in the Cloud Code Help and Feedback explorer."],["When reporting errors, users should include their Cloud Code configuration and logs in the feedback form."]]],[]]
Cloud Code and then expand the Help and Feedback
explorer.