SysAid
Integration version: 4.0
Configure SysAid integration in Google Security Operations SOAR
For detailed instructions on how to configure an integration in Google Security Operations SOAR, see Configure integrations.
Actions
Close Service Request
Description
Close a service request by its ID.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
| Solution | String | N/A | The solution of the request service. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| success | True/False | success:False |
JSON Result
N/A
Create Service Request
Description
Create a service request.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
| Title | String | N/A | The title of the service request. |
| Description | String | N/A | The description of the service request. |
| Service Request Type | String | N/A | The type of the service request. Valid values: incident, request, problem, change, all. |
| Status | String | N/A | The status of the request service. |
| Priority | String | N/A | The priority of the request service. |
| Assignee | String | N/A | The assignee of the request service. |
| Urgency | String | N/A | The urgency of the request service. |
| Request User | String | N/A | The request user of the request service. |
| Category | String | N/A | The category of the request service. |
| Subcategory | String | N/A | The subcategory of the request service. |
| Third Category | String | N/A | The third category of the request service. |
| Assigned Group | String | N/A | The assigned group of the request service. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| success | True/False | success:False |
JSON Result
N/A
Delete Service Request
Description
Delete a service request.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
| Service Request ID | String | N/A | The ID of the service request to delete. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| success | True/False | success:False |
JSON Result
N/A
Get Service Request
Description
Get a service request.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
| Service Request ID | String | N/A | The ID of the service request to get info about. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| service_request | N/A | N/A |
JSON Result
N/A
List Service Requests
Description
List service requests.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
| Service Request Type | String | N/A | The type of the service request to filter by. Valid values: incident, request, problem, change, all. |
| Status | String | N/A | The status of the request service to filter by. |
| Priority | String | N/A | The priority of the request service to filter by. |
| Assignee | String | N/A | The assignee of the request service to filter by. |
| Urgency | String | N/A | The urgency of the request service to filter by. |
| Request User | String | N/A | The request user of the request service to filter by. |
| Category | String | N/A | The category of the request service to filter by. |
| Subcategory | String | N/A | The subcategory of the request service to filter by. |
| Third Category | String | N/A | The third category of the request service to filter by. |
| Assigned Group | String | N/A | The assigned group of the request service to filter by. |
| Get Archived | Boolean | N/A | Whether to get archived request services or not. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| request_services | True/False | request_services:False |
JSON Result
N/A
List Users
Description
List SysAid users.
Parameters
N/A
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| users | True/False | users:False |
JSON Result
N/A
Ping
Description
Test the connectivity to SysAid.
Parameters
N/A
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| is_success | True/False | is_success:False |
JSON Result
N/A
Update Service Request
Description
Update a service request.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
| Service Request ID | String | N/A | The ID of the service request to update. |
| Status | String | N/A | The new status of the request service. |
| Priority | String | N/A | The new priority of the request service. |
| Assignee | String | N/A | The new assignee of the request service. |
| Urgency | String | N/A | The new urgency of the request service. |
| Request User | String | N/A | The new request user of the request service. |
| Category | String | N/A | The new category of the request service. |
| Subcategory | String | N/A | The new subcategory of the request service. |
| Third Category | String | N/A | The new third category of the request service. |
| Assigned Group | String | N/A | The new assigned group of the request service. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| success | True/False | success:False |
JSON Result
N/A