Support for Backup and DR Service is provided through the Google Cloud Support Center.
You also have full product documentation.
Troubleshooting
Troubleshooting is an important, complex, and frequently frustrating activity. Here are some resources to help you troubleshoot effectively and as smoothly as possible.
- Check the support matrix
- If you have an error message, see Event IDs and error messages.
- You can gain valuable context from your system logs, see download system logs.
- If it's something else, then create a support case at the Google Cloud Support Center.
- Ask your question in the Google Cloud Community.
Check the FAQs.
To ensure the security of your backup/recovery appliances, keep them up to date with regular security patches, fixes, and updates. The Backup and DR Service update policy outlines the importance of timely updates. Failure to comply with the policy can result in the appliances falling out of support under the Backup and DR terms and conditions.
To resolve backup/recovery appliance issues, contact the Backup and DR Service support team. If needed, you must do either of the following:
- Share the serial console of the backup appliance with the support team. For details on how to obtain serial console information, see Troubleshooting using the serial console.
- Alternatively, ensure that your instance is on the same network from which you can access the backup/recovery appliance with port 26.
The best solution is prevention
A system configured according to best practices is less likely to run into trouble. Many problems can be traced to fundamentals such as software versions, requirements, and permissions. Refer to the Support Matrix and to the Release Notes whenever your network changes.