客戶必須透過 Google Cloud 控制台內的「建立客服案件」選項，提出所有技術支援服務要求，並在資料夾欄位或專案欄位中，加入與 T-Systems Sovereign Cloud 機構內專案相應的資料夾 ID 或專案 ID。支援人員目前只能以英文提供服務。Google Cloud 技術支援服務指南中列出了其他支援服務。
[[["容易理解","easyToUnderstand","thumb-up"],["確實解決了我的問題","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["難以理解","hardToUnderstand","thumb-down"],["資訊或程式碼範例有誤","incorrectInformationOrSampleCode","thumb-down"],["缺少我需要的資訊/範例","missingTheInformationSamplesINeed","thumb-down"],["翻譯問題","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["上次更新時間：2025-09-04 (世界標準時間)。"],[],[],null,["# Get support\n\n| **Important:** Documentation for the latest version of T-Systems International (TSI)'s partnered offering ---Sovereign Controls by T-Systems--- is available here: [Sovereign Controls by Partners](/sovereign-controls-by-partners/docs/overview)\n\nGet a Google Cloud Customer Care offering\n-----------------------------------------\n\nGoogle Cloud offers specific support services to meet specific customer needs,\nsuch as 24/7 coverage, multi-channel support, and access to subject-matter\nexperts. Premium Support or Enhanced Support is required to purchase\nT-Systems Sovereign Cloud.\n\nFor more information, see\n[Google Cloud Customer Care service](https://cloud.google.com/support).\n\nOpen a support case\n-------------------\n\nT-Systems Sovereign Cloud technical support services are only available for\ncustomers who have purchased Premium Support or Enhanced Support. For questions\nabout the T-Systems Sovereign Cloud product, open a support case specifying the\nsubcomponent that is most relevant to your issue when you open a case.\n\nTo open a support case, see\n[Support Procedures](/support/docs/procedures).\nYou are responsible for ensuring that sensitive information is not shared within\nyour Support case.\n\nAll requests for technical support services by the customer must be submitted\nvia the **Create Case** option from within the Google Cloud console and, in the\nfolder field or project field, include the folder identifier (ID) or project\nidentifier (ID) that corresponds to a project within a T-Systems Sovereign Cloud\norganization. Support is provided only in English. Additional Support Services\nare outlined in the Google Cloud Technical Support Services Guidelines."]]
