Get support

This page shows you how to get support for GKE on AWS.

Before contacting support

Before contacting support, you can try and resolve issues yourself. For tips on resolving common problems, see Troubleshoot common issues.

Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Cloud Customer Care.

File bugs or feature requests

You can submit a product or documentation issue by using one of the following procedures:

  • GKE on AWS issues and feature requests: If you experience an issue with the product that you can't resolve, or you'd like to make a feature request, open a support case. The support team can then open a bug or feature request if required.
  • Documentation issues: From the GKE on AWS documentation, click Send feedback > Documentation feedback. This button opens a feedback form. The comments that you submit are reviewed by the GKE on AWS documentation team.

Billing questions

Use the following resources to get help with billing questions:

Version Support Policy

Support for GKE on AWS follows the GKE Enterprise Support Policy. Google supports each GKE on AWS minor version for the later of:

  • 12 months after the initial release of the minor version.
  • The release of the third subsequent minor version.
For the most recent minor release dates for GKE Enterprise and the earliest end-of-life dates, see GKE Enterprise support period.

Shared responsibility model

Running a business-critical production application on GKE on AWS requires multiple parties to carry different responsibilities. These responsibilities are described at GKE Enterprise shared responsibility.

What's next