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Obtenir une formule d'assistance Google
Google Cloud propose plusieurs formules d'assistance répondant à différents besoins tels que la couverture 24h/24, 7j/7, l'assistance téléphonique et l'accès à un responsable de l'assistance technique. Pour plus d'informations, consultez l'assistance Google Cloud.
Sauf indication contraire, le contenu de cette page est régi par une licence Creative Commons Attribution 4.0, et les échantillons de code sont régis par une licence Apache 2.0. Pour en savoir plus, consultez les Règles du site Google Developers. Java est une marque déposée d'Oracle et/ou de ses sociétés affiliées.
Dernière mise à jour le 2024/06/26 (UTC).
[[["Facile à comprendre","easyToUnderstand","thumb-up"],["J'ai pu résoudre mon problème","solvedMyProblem","thumb-up"],["Autre","otherUp","thumb-up"]],[["Difficile à comprendre","hardToUnderstand","thumb-down"],["Informations ou exemple de code incorrects","incorrectInformationOrSampleCode","thumb-down"],["Il n'y a pas l'information/les exemples dont j'ai besoin","missingTheInformationSamplesINeed","thumb-down"],["Problème de traduction","translationIssue","thumb-down"],["Autre","otherDown","thumb-down"]],["Dernière mise à jour le 2024/06/26 (UTC)."],[],[],null,["Get a Google support package\n\nGoogle Cloud offers different support packages to meet different needs, such as\n24/7 coverage, phone support, and access to a technical support manager. For\nmore information, see [Cloud Customer Care](/support).\n\nShared responsibility model\n\nRunning a business-critical production application on GKE attached clusters\nrequires multiple parties to carry different responsponsibilities.\nAlthough they\naren't an exhaustive list, the following sections list the roles and\nresponsibilities of different parties.\n\nGoogle's responsibilities\n\n- Provide a list of supported Kubernetes distributions and versions.\n\n- Notify users of available upgrades for Google Cloud components, and produce\n upgrade instructions for the previous version. GKE supports\n sequential upgrades only (1.2 → 1.3 → 1.4 only and not 1.2 → 1.4).\n\n- Provide Google Cloud integrations for Connect and Google Cloud Observability.\n\n- Troubleshooting, providing workarounds, and correcting the root cause of any\n issues related to Google-provided components.\n\nCustomer's responsibilities\n\n- Provide a modern Kubernetes platform that meets Google's specifications. The\n platform includes, but is not limited to: hardware, OS, Kubernetes API server,\n VPC configuration, and other attributes.\n\n- Maintain your workloads, including your application code, build files,\n container images, data, RBAC/IAM allow policy, and containers and\n pods that you are running.\n\n- Operate, maintain, and patch infrastructure, including networks, servers,\n storage, and connectivity to Google Cloud.\n\n- Operate, maintain, and patch any infrastructure needed to run cluster.\n\n- Maintain support contracts with third-parties. For example: networking,\n container orchestration, computing resource, and storage vendors.\n\n- Upgrade Kubernetes to a\n [supported version](/kubernetes-engine/enterprise/docs/setup/attach-kubernetes-clusters#prerequisites) on a\n regular basis.\n\n- Monitor clusters and applications and respond to any incidents.\n\n- Keep your clusters connected to Google services.\n\n- Provide Google with environmental details (for example, network configuration)\n when requested for troubleshooting purposes."]]
