Remote GKE Enterprise Cluster Support

If you have a problem with registered clusters outside Google Cloud that you can't resolve yourself, you may be asked to grant Google Cloud Support read-only access to your clusters to help them understand your issue and triage it faster. This page tells you how to share this information with Google Cloud Support.

This page is for IT administrators and Operators who respond to alerts and pages when service level objectives (SLOs) aren't met or applications fail and debug to find root cause. To learn more about common roles and example tasks that we reference in Google Cloud content, see Common GKE Enterprise user roles and tasks.

In this support flow, a dedicated Google Cloud service account is set up for your support case and granted read-only access to your cluster. The support team can then run read-only commands using this service account to list pods, container image pull success/failure, inspect node status, and so on to help resolve your issue. The support team can't make any changes to your cluster.

Before you begin

• Ensure that you have the following command line tools installed:
  • Google Cloud CLI with an earliest version of 486.0.0 for enabling access. If you need to install the Google Cloud CLI, see the installation guide.
  • kubectl for running commands against Kubernetes clusters. If you need to install kubectl, see the installation guide.
• Ensure that you have initialized the gcloud CLI for use with your project.
• Ensure that the clusters you need to troubleshoot are registered to your project fleet. You can verify that a cluster is registered by running gcloud container fleet memberships list (or glcoud container fleet memberships describe MEMBERSHIP_NAME, where MEMBERSHIP_NAME is the cluster's unique name).
• Ensure that you have the gkehub.rbacrolebindings.create permission in your project. This permission is included in the gkehub.editor and gkehub.admin roles. You need this to enable Support access.
• Ensure that you have enabled connectgateway.googleapis.com for your project. To do so, if you are not a project owner, you must be granted the serviceusage.services.enable permission.

Manage Support access for the cluster

To enable Support access for the cluster, you run a gcloud command that propagates a set of read-only Kubernetes role-based access control (RBAC) policies to the target cluster. The support team won't be able to view your clusters until you successfully run this command. To see the RBAC policies that the command applies, see Review the RBAC policies in advance.

To enable support access for the cluster, run the following commands:

# enable Connect Gateway API
gcloud services enable connectgateway.googleapis.com --project=PROJECT_ID

# generate RBAC to enable access
gcloud container fleet memberships support-access enable MEMBERSHIP_NAME \
    --project=PROJECT_ID

# verify the access is enabled
gcloud container fleet memberships support-access describe MEMBERSHIP_NAME \
    --project=PROJECT_ID

Replace the following:

• MEMBERSHIP_NAME: the name used to uniquely represent the cluster in its fleet. You can find out how to check your cluster's membership name in Get fleet membership status.
• PROJECT_ID: the project ID where the cluster is registered.

After the support case is closed, Google removes the support team's permission to access your cluster. You can also run the following command to manually remove Google's permission to access your cluster:

gcloud container fleet memberships support-access disable MEMBERSHIP_NAME \
    --project=PROJECT_ID

Review the RBAC policies in advance

You can also output the proposed RBAC policies to a file to preview, customize the list of resources in the policy rules, and apply them directly to the cluster with the following commands:

# enable Connect Gateway API
gcloud services enable connectgateway.googleapis.com --project=PROJECT_ID

# display RBAC policies but don't apply them
gcloud container fleet memberships support-access get-yaml MEMBERSHIP_NAME \
    --project=PROJECT_ID \
    --rbac-output-file=RBAC_OUTPUT_FILE

# directly apply the modified policies to the cluster
kubectl apply -f RBAC_OUTPUT_FILE

RBAC policies that the command applies

Your project ID and project number will appear in the output instead of {PROJECT-NUMBER}.

Google Distributed Cloud for VMware

      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRole
      metadata:
        creationTimestamp: null
        name: fleet-rrb-imp-actuation-gke-fleet-support-access
      rules:
      - apiGroups:
        - ""
        resourceNames:
        - service-{PROJECT-NUMBER}@gcp-sa-anthossupport.iam.gserviceaccount.com
        resources:
        - users
        verbs:
        - impersonate
      ---
      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRoleBinding
      metadata:
        creationTimestamp: null
        name: fleet-rrb-imp-actuation-gke-fleet-support-access
      roleRef:
        apiGroup: ""
        kind: ClusterRole
        name: fleet-rrb-imp-actuation-gke-fleet-support-access
      subjects:
      - kind: ServiceAccount
        name: connect-agent-sa
        namespace: gke-connect
      ---
      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRole
      metadata:
        creationTimestamp: null
        name: fleet-rrb-actuation-gke-fleet-support-access
      rules:
      - apiGroups:
        - acme.cert-manager.io
        resources: [challenges, orders]
        verbs: [get, list, watch]
      - apiGroups:
        - addons.gke.io
        resources:[metricsserver, monitoring, stackdrivers]
        verbs: [get, list, watch]
      - apiGroups:
        - admissionregistration.k8s.io
        resources: [mutatingwebhookconfigurations, validatingwebhookconfigurations]
        verbs: [get, list, watch]
      - apiGroups:
        - anthos.gke.io
        resources: [entitlements, healthcheckjobs, healthchecks]
        verbs: [get, list, watch]
      - apiGroups:
        - apiextensions.k8s.io
        resources: [customresourcedefinitions]
        verbs: [get, list, watch]
      - apiGroups:
        - apiregistration.k8s.io
        resources: [apiservices]
        verbs: [get, list, watch]
      - apiGroups:
        - apiserver.k8s.io
        resources: [flowschemas, prioritylevelconfigurations]
        verbs: [get, list, watch]
      - apiGroups:
        - apps
        resources: [controllerrevisions, daemonsets, deployments, replicasets, statefulset]
        verbs: [get, list, watch]
      - apiGroups:
        - apps.k8s.io
        resources: [applications]
        verbs: [get, list, watch]
      - apiGroups:
        - authentication.gke.io
        resources: [clientconfigs]
        verbs: [get, list, watch]
      - apiGroups:
        - batch
        resources: [cronjobs, jobs]
        verbs: [get, list, watch]
      - apiGroups:
        - bootstrap.cluster.x-k8s.io
        resources: [kubeadmconfigs, kubeadmconfigtemplates]
        verbs: [get, list, watch]
      - apiGroups:
        - bundle.gke.io
        resources: [bundlebuilders, bundles, clusterbundles, componentbuilders, componentlists, components, componentsets, gkeonprembundles, packagedeploymentclasses, packagedeployments, patchtemplatebuilders, patchtemplates, requirements]
        verbs: [get, list, watch]
      - apiGroups:
        - bundleext.gke.io
        resources: [nodeconfigs]
        verbs: [get, list, watch]
      - apiGroups:
        - certificates.k8s.io
        resources: [certificatesigningrequests]
        verbs: [get, list, watch]
      - apiGroups:
        - cert-manager.io
        resources: [certificaterequests, certificates, clusterissuers, issuers]
        verbs: [get, list, watch]
      - apiGroups:
        - cilium.io
        resources: [ciliumnodes, ciliumendpoints, ciliumidentities, ciliumegressnatpolicies, ciliumexternalworkloads]
        verbs: [get, list, watch]
      - apiGroups:
        - configmanagement.gke.io
        resources: [configmanagements]
        verbs: [get, list, watch]
      - apiGroups:
        - config.gatekeeper.sh
        resources: [configs]
        verbs: [get, list, watch]
      - apiGroups:
        - coordination.k8s.io
        resources: [leases]
        verbs: [get, list, watch]
      - apiGroups:
        - cluster.k8s.io
        resources: [clusters, controlplanes, machineclasses, machinedeployments, machines, machinesets]
        verbs: [get, list, watch]
      - apiGroups:
        - cluster.x-k8s.io
        resources: [clusters, controlplanes, machineclasses, machinedeployments, machinehealthchecks, machines, machinesets]
        verbs: [get, list, watch]
      - apiGroups:
        - clusterctl.cluster.x-k8s.io
        resources: [metadata, providers]
        verbs: [get, list, watch]
      - apiGroups:
        - crd.projectcalico.org
        resources: [bgpconfigurations, bgppeers, blockaffinities, clusterinformations, felixconfigurations, globalnetworkpolicies, globalnetworksets, hostendpoints, ipamblocks, ipamconfigs, ipamhandles, ippools, networkpolicies, networksets, vpntunnels]
        verbs: [get, list, watch]
      - apiGroups:
        - discovery.k8s.io
        resources: [endpointslices]
        verbs: [get, list, watch]
      - apiGroups:
        - expansion.gatekeeper.sh
        resources: [expansiontemplate]
        verbs: [get, list, watch]
      - apiGroups:
        - extensions.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - gateway.networking.k8s.io
        resources: [gatewayclasses, gateways, grpcroutes, httproutes, referencegrants, tcproutes, tlsroutes, udproutes]
        verbs: [get, list, watch]
      - apiGroups:
        - hub.gke.io
        resources: [memberships]
        verbs: [get, list, watch]
      - apiGroups:
        - install.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - k8s.cni.cncf.io
        resources: [network-attachment-definitions]
        verbs: [get, list, watch]
      - apiGroups:
        - mutations.gatekeeper.sh
        resources: [assign, assignimage, assignmetadata, modifyset, mutatorpodstatuses]
        verbs: [get, list, watch]
      - apiGroups:
        - networking.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - networking.k8s.io
        resources: [ingressclasses, ingresses, multiclusterconnectivityconfigs, networkgatewaygroups, networkgatewaynodes, networkinterfaces, networkloggings, networks, trafficsteerings]
        verbs: [get, list, watch]
      - apiGroups:
        - node.k8s.io
        resources: [runtimeclasses]
        verbs: [get, list, watch]
      - apiGroups:
        - policy
        resources: [poddisruptionbudgets, podsecuritypolicies]
        verbs: [get, list, watch]
      - apiGroups:
        - rbac.authorization.k8s.io
        resources: [clusterroles, clusterrolebindings, roles, rolebindings]
        verbs: [get, list, watch]
      - apiGroups:
        - security.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - storage.k8s.io
        resources: [csidrivers, csinodes, csistoragecapacities, storageclasses, volumeattachments]
        verbs: [get, list, watch]
      - apiGroups:
        - sriovnetwork.k8s.cni.cncf.io
        resources: [sriovnetworknodepolicies, sriovnetworknodestates, sriovoperatorconfigs]
        verbs: [get, list, watch]
      - apiGroups:
        - status.gatekeeper.sh
        resources: [constraintpodstatuses, constrainttemplatepodstatuses, expansiontemplatepodstatuses]
        verbs: [get, list, watch]
      - apiGroups:
        - telemetry.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - templates.gatekeeper.sh
        resources: [constrainttemplates]
        verbs: [get, list, watch]
      - apiGroups:
        - vm.cluster.gke.io
        resources: [gpuallocation, guestenvironmentdata, virtualmachineaccessrequest, virtualmachinedisk, virtualmachinepasswordresetrequest, virtualmachinetype, vmhighavailabilitypolicy, vmruntimes]
        verbs: [get, list, watch]
      - apiGroups:
        - '*'
        resources: [componentstatuses, configmaps, endpoints, events, horizontalpodautoscalers, limitranges, namespaces, nodes, persistentvolumeclaims, persistentvolumes, pods, pods/log, podtemplates, replicationcontrollers, resourcequotas, serviceaccounts, services]
        verbs: [get, list, watch]
      - apiGroups:
        - onprem.cluster.gke.io
        resources: [onpremadminclusters, onpremnodepools, onpremuserclusters, validations, onpremplatforms, onprembundles, clusterstates]
        verbs: [get, list, watch]
      - apiGroups:
        - vsphereproviderconfig.k8s.io
        resources: [vsphereclusterproviderconfigs, vspheremachineproviderconfigs]
        verbs: [get, list, watch]
      ---
      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRoleBinding
      metadata:
        creationTimestamp: null
        name: fleet-rrb-actuation-gke-fleet-support-access
      roleRef:
        apiGroup: ""
        kind: ClusterRole
        name: fleet-rrb-actuation-gke-fleet-support-access
      subjects:
      - kind: User
        name: service-{PROJECT-NUMBER}@gcp-sa-anthossupport.iam.gserviceaccount.com
      

Google Distributed Cloud for Bare Metal

      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRole
      metadata:
        creationTimestamp: null
        name: fleet-rrb-imp-actuation-gke-fleet-support-access
      rules:
      - apiGroups:
        - ""
        resourceNames:
        - service-{PROJECT-NUMBER}@gcp-sa-anthossupport.iam.gserviceaccount.com
        resources:
        - users
        verbs:
        - impersonate
      ---
      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRoleBinding
      metadata:
        creationTimestamp: null
        name: fleet-rrb-imp-actuation-gke-fleet-support-access
      roleRef:
        apiGroup: ""
        kind: ClusterRole
        name: fleet-rrb-imp-actuation-gke-fleet-support-access
      subjects:
      - kind: ServiceAccount
        name: connect-agent-sa
        namespace: gke-connect
      ---
      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRole
      metadata:
        creationTimestamp: null
        name: fleet-rrb-actuation-gke-fleet-support-access
      rules:
      - apiGroups:
        - acme.cert-manager.io
        resources: [challenges, orders]
        verbs: [get, list, watch]
      - apiGroups:
        - addons.gke.io
        resources:[metricsserver, monitoring, stackdrivers]
        verbs: [get, list, watch]
      - apiGroups:
        - admissionregistration.k8s.io
        resources: [mutatingwebhookconfigurations, validatingwebhookconfigurations]
        verbs: [get, list, watch]
      - apiGroups:
        - anthos.gke.io
        resources: [entitlements, healthcheckjobs, healthchecks]
        verbs: [get, list, watch]
      - apiGroups:
        - apiextensions.k8s.io
        resources: [customresourcedefinitions]
        verbs: [get, list, watch]
      - apiGroups:
        - apiregistration.k8s.io
        resources: [apiservices]
        verbs: [get, list, watch]
      - apiGroups:
        - apiserver.k8s.io
        resources: [flowschemas, prioritylevelconfigurations]
        verbs: [get, list, watch]
      - apiGroups:
        - apps
        resources: [controllerrevisions, daemonsets, deployments, replicasets, statefulset]
        verbs: [get, list, watch]
      - apiGroups:
        - apps.k8s.io
        resources: [applications]
        verbs: [get, list, watch]
      - apiGroups:
        - authentication.gke.io
        resources: [clientconfigs]
        verbs: [get, list, watch]
      - apiGroups:
        - batch
        resources: [cronjobs, jobs]
        verbs: [get, list, watch]
      - apiGroups:
        - bootstrap.cluster.x-k8s.io
        resources: [kubeadmconfigs, kubeadmconfigtemplates]
        verbs: [get, list, watch]
      - apiGroups:
        - bundle.gke.io
        resources: [bundlebuilders, bundles, clusterbundles, componentbuilders, componentlists, components, componentsets, gkeonprembundles, packagedeploymentclasses, packagedeployments, patchtemplatebuilders, patchtemplates, requirements]
        verbs: [get, list, watch]
      - apiGroups:
        - bundleext.gke.io
        resources: [nodeconfigs]
        verbs: [get, list, watch]
      - apiGroups:
        - certificates.k8s.io
        resources: [certificatesigningrequests]
        verbs: [get, list, watch]
      - apiGroups:
        - cert-manager.io
        resources: [certificaterequests, certificates, clusterissuers, issuers]
        verbs: [get, list, watch]
      - apiGroups:
        - cilium.io
        resources: [ciliumnodes, ciliumendpoints, ciliumidentities, ciliumegressnatpolicies, ciliumexternalworkloads]
        verbs: [get, list, watch]
      - apiGroups:
        - configmanagement.gke.io
        resources: [configmanagements]
        verbs: [get, list, watch]
      - apiGroups:
        - config.gatekeeper.sh
        resources: [configs]
        verbs: [get, list, watch]
      - apiGroups:
        - coordination.k8s.io
        resources: [leases]
        verbs: [get, list, watch]
      - apiGroups:
        - cluster.k8s.io
        resources: [clusters, controlplanes, machineclasses, machinedeployments, machines, machinesets]
        verbs: [get, list, watch]
      - apiGroups:
        - cluster.x-k8s.io
        resources: [clusters, controlplanes, machineclasses, machinedeployments, machinehealthchecks, machines, machinesets]
        verbs: [get, list, watch]
      - apiGroups:
        - clusterctl.cluster.x-k8s.io
        resources: [metadata, providers]
        verbs: [get, list, watch]
      - apiGroups:
        - crd.projectcalico.org
        resources: [bgpconfigurations, bgppeers, blockaffinities, clusterinformations, felixconfigurations, globalnetworkpolicies, globalnetworksets, hostendpoints, ipamblocks, ipamconfigs, ipamhandles, ippools, networkpolicies, networksets, vpntunnels]
        verbs: [get, list, watch]
      - apiGroups:
        - discovery.k8s.io
        resources: [endpointslices]
        verbs: [get, list, watch]
      - apiGroups:
        - expansion.gatekeeper.sh
        resources: [expansiontemplate]
        verbs: [get, list, watch]
      - apiGroups:
        - extensions.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - gateway.networking.k8s.io
        resources: [gatewayclasses, gateways, grpcroutes, httproutes, referencegrants, tcproutes, tlsroutes, udproutes]
        verbs: [get, list, watch]
      - apiGroups:
        - hub.gke.io
        resources: [memberships]
        verbs: [get, list, watch]
      - apiGroups:
        - install.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - k8s.cni.cncf.io
        resources: [network-attachment-definitions]
        verbs: [get, list, watch]
      - apiGroups:
        - mutations.gatekeeper.sh
        resources: [assign, assignimage, assignmetadata, modifyset, mutatorpodstatuses]
        verbs: [get, list, watch]
      - apiGroups:
        - networking.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - networking.k8s.io
        resources: [ingressclasses, ingresses, multiclusterconnectivityconfigs, networkgatewaygroups, networkgatewaynodes, networkinterfaces, networkloggings, networks, trafficsteerings]
        verbs: [get, list, watch]
      - apiGroups:
        - node.k8s.io
        resources: [runtimeclasses]
        verbs: [get, list, watch]
      - apiGroups:
        - policy
        resources: [poddisruptionbudgets, podsecuritypolicies]
        verbs: [get, list, watch]
      - apiGroups:
        - rbac.authorization.k8s.io
        resources: [clusterroles, clusterrolebindings, roles, rolebindings]
        verbs: [get, list, watch]
      - apiGroups:
        - security.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - storage.k8s.io
        resources: [csidrivers, csinodes, csistoragecapacities, storageclasses, volumeattachments]
        verbs: [get, list, watch]
      - apiGroups:
        - sriovnetwork.k8s.cni.cncf.io
        resources: [sriovnetworknodepolicies, sriovnetworknodestates, sriovoperatorconfigs]
        verbs: [get, list, watch]
      - apiGroups:
        - status.gatekeeper.sh
        resources: [constraintpodstatuses, constrainttemplatepodstatuses, expansiontemplatepodstatuses]
        verbs: [get, list, watch]
      - apiGroups:
        - telemetry.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - templates.gatekeeper.sh
        resources: [constrainttemplates]
        verbs: [get, list, watch]
      - apiGroups:
        - vm.cluster.gke.io
        resources: [gpuallocation, guestenvironmentdata, virtualmachineaccessrequest, virtualmachinedisk, virtualmachinepasswordresetrequest, virtualmachinetype, vmhighavailabilitypolicy, vmruntimes]
        verbs: [get, list, watch]
      - apiGroups:
        - '*'
        resources: [componentstatuses, configmaps, endpoints, events, horizontalpodautoscalers, limitranges, namespaces, nodes, persistentvolumeclaims, persistentvolumes, pods, pods/log, podtemplates, replicationcontrollers, resourcequotas, serviceaccounts, services]
        verbs: [get, list, watch]
      - apiGroups:
        - addon.baremetal.cluster.gke.io
        resources: [addonmanifests, addonoverrides, addons, addonsets, addonsettemplates]
        verbs: [get, list, watch]
      - apiGroups:
        - baremetal.cluster.gke.io
        resources: [addonconfigurations, clustercidrconfigs, clustercredentials, clustermanifestdeployments, clusters, flatipmodes, healthchecks, inventorymachines, kubeletconfigs, machineclasses, machinecredentials, machines, nodepools, nodepoolclaims, nodeproblemdetectors, preflightchecks, secretforwarders]
        verbs: [get, list, watch]
      - apiGroups:
        - infrastructure.baremetal.cluster.gke.io
        resources:
        - baremetalclusters
        - baremetalmachines
        verbs: [get, list, watch]
      - apiGroups:
        - networking.baremetal.cluster.gke.io
        resources:
        - dpv2multinics
        verbs: [get, list, watch]
      ---
      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRoleBinding
      metadata:
        creationTimestamp: null
        name: fleet-rrb-actuation-gke-fleet-support-access
      roleRef:
        apiGroup: ""
        kind: ClusterRole
        name: fleet-rrb-actuation-gke-fleet-support-access
      subjects:
      - kind: User
        name: service-{PROJECT-NUMBER}@gcp-sa-anthossupport.iam.gserviceaccount.com
      

GKE attached clusters

      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRole
      metadata:
        creationTimestamp: null
        name: fleet-rrb-imp-actuation-gke-fleet-support-access
      rules:
      - apiGroups:
        - ""
        resourceNames:
        - service-{PROJECT-NUMBER}@gcp-sa-anthossupport.iam.gserviceaccount.com
        resources:
        - users
        verbs:
        - impersonate
      ---
      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRoleBinding
      metadata:
        creationTimestamp: null
        name: fleet-rrb-imp-actuation-gke-fleet-support-access
      roleRef:
        apiGroup: ""
        kind: ClusterRole
        name: fleet-rrb-imp-actuation-gke-fleet-support-access
      subjects:
      - kind: ServiceAccount
        name: connect-agent-sa
        namespace: gke-connect
      ---
      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRole
      metadata:
        creationTimestamp: null
        name: fleet-rrb-actuation-gke-fleet-support-access
      rules:
      - apiGroups:
        - acme.cert-manager.io
        resources: [challenges, orders]
        verbs: [get, list, watch]
      - apiGroups:
        - addons.gke.io
        resources:[metricsserver, monitoring, stackdrivers]
        verbs: [get, list, watch]
      - apiGroups:
        - admissionregistration.k8s.io
        resources: [mutatingwebhookconfigurations, validatingwebhookconfigurations]
        verbs: [get, list, watch]
      - apiGroups:
        - anthos.gke.io
        resources: [entitlements, healthcheckjobs, healthchecks]
        verbs: [get, list, watch]
      - apiGroups:
        - apiextensions.k8s.io
        resources: [customresourcedefinitions]
        verbs: [get, list, watch]
      - apiGroups:
        - apiregistration.k8s.io
        resources: [apiservices]
        verbs: [get, list, watch]
      - apiGroups:
        - apiserver.k8s.io
        resources: [flowschemas, prioritylevelconfigurations]
        verbs: [get, list, watch]
      - apiGroups:
        - apps
        resources: [controllerrevisions, daemonsets, deployments, replicasets, statefulset]
        verbs: [get, list, watch]
      - apiGroups:
        - apps.k8s.io
        resources: [applications]
        verbs: [get, list, watch]
      - apiGroups:
        - authentication.gke.io
        resources: [clientconfigs]
        verbs: [get, list, watch]
      - apiGroups:
        - batch
        resources: [cronjobs, jobs]
        verbs: [get, list, watch]
      - apiGroups:
        - bootstrap.cluster.x-k8s.io
        resources: [kubeadmconfigs, kubeadmconfigtemplates]
        verbs: [get, list, watch]
      - apiGroups:
        - bundle.gke.io
        resources: [bundlebuilders, bundles, clusterbundles, componentbuilders, componentlists, components, componentsets, gkeonprembundles, packagedeploymentclasses, packagedeployments, patchtemplatebuilders, patchtemplates, requirements]
        verbs: [get, list, watch]
      - apiGroups:
        - bundleext.gke.io
        resources: [nodeconfigs]
        verbs: [get, list, watch]
      - apiGroups:
        - certificates.k8s.io
        resources: [certificatesigningrequests]
        verbs: [get, list, watch]
      - apiGroups:
        - cert-manager.io
        resources: [certificaterequests, certificates, clusterissuers, issuers]
        verbs: [get, list, watch]
      - apiGroups:
        - cilium.io
        resources: [ciliumnodes, ciliumendpoints, ciliumidentities, ciliumegressnatpolicies, ciliumexternalworkloads]
        verbs: [get, list, watch]
      - apiGroups:
        - configmanagement.gke.io
        resources: [configmanagements]
        verbs: [get, list, watch]
      - apiGroups:
        - config.gatekeeper.sh
        resources: [configs]
        verbs: [get, list, watch]
      - apiGroups:
        - coordination.k8s.io
        resources: [leases]
        verbs: [get, list, watch]
      - apiGroups:
        - cluster.k8s.io
        resources: [clusters, controlplanes, machineclasses, machinedeployments, machines, machinesets]
        verbs: [get, list, watch]
      - apiGroups:
        - cluster.x-k8s.io
        resources: [clusters, controlplanes, machineclasses, machinedeployments, machinehealthchecks, machines, machinesets]
        verbs: [get, list, watch]
      - apiGroups:
        - clusterctl.cluster.x-k8s.io
        resources: [metadata, providers]
        verbs: [get, list, watch]
      - apiGroups:
        - crd.projectcalico.org
        resources: [bgpconfigurations, bgppeers, blockaffinities, clusterinformations, felixconfigurations, globalnetworkpolicies, globalnetworksets, hostendpoints, ipamblocks, ipamconfigs, ipamhandles, ippools, networkpolicies, networksets, vpntunnels]
        verbs: [get, list, watch]
      - apiGroups:
        - discovery.k8s.io
        resources: [endpointslices]
        verbs: [get, list, watch]
      - apiGroups:
        - expansion.gatekeeper.sh
        resources: [expansiontemplate]
        verbs: [get, list, watch]
      - apiGroups:
        - extensions.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - gateway.networking.k8s.io
        resources: [gatewayclasses, gateways, grpcroutes, httproutes, referencegrants, tcproutes, tlsroutes, udproutes]
        verbs: [get, list, watch]
      - apiGroups:
        - hub.gke.io
        resources: [memberships]
        verbs: [get, list, watch]
      - apiGroups:
        - install.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - k8s.cni.cncf.io
        resources: [network-attachment-definitions]
        verbs: [get, list, watch]
      - apiGroups:
        - mutations.gatekeeper.sh
        resources: [assign, assignimage, assignmetadata, modifyset, mutatorpodstatuses]
        verbs: [get, list, watch]
      - apiGroups:
        - networking.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - networking.k8s.io
        resources: [ingressclasses, ingresses, multiclusterconnectivityconfigs, networkgatewaygroups, networkgatewaynodes, networkinterfaces, networkloggings, networks, trafficsteerings]
        verbs: [get, list, watch]
      - apiGroups:
        - node.k8s.io
        resources: [runtimeclasses]
        verbs: [get, list, watch]
      - apiGroups:
        - policy
        resources: [poddisruptionbudgets, podsecuritypolicies]
        verbs: [get, list, watch]
      - apiGroups:
        - rbac.authorization.k8s.io
        resources: [clusterroles, clusterrolebindings, roles, rolebindings]
        verbs: [get, list, watch]
      - apiGroups:
        - security.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - storage.k8s.io
        resources: [csidrivers, csinodes, csistoragecapacities, storageclasses, volumeattachments]
        verbs: [get, list, watch]
      - apiGroups:
        - sriovnetwork.k8s.cni.cncf.io
        resources: [sriovnetworknodepolicies, sriovnetworknodestates, sriovoperatorconfigs]
        verbs: [get, list, watch]
      - apiGroups:
        - status.gatekeeper.sh
        resources: [constraintpodstatuses, constrainttemplatepodstatuses, expansiontemplatepodstatuses]
        verbs: [get, list, watch]
      - apiGroups:
        - telemetry.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - templates.gatekeeper.sh
        resources: [constrainttemplates]
        verbs: [get, list, watch]
      - apiGroups:
        - vm.cluster.gke.io
        resources: [gpuallocation, guestenvironmentdata, virtualmachineaccessrequest, virtualmachinedisk, virtualmachinepasswordresetrequest, virtualmachinetype, vmhighavailabilitypolicy, vmruntimes]
        verbs: [get, list, watch]
      - apiGroups:
        - '*'
        resources: [componentstatuses, configmaps, endpoints, events, horizontalpodautoscalers, limitranges, namespaces, nodes, persistentvolumeclaims, persistentvolumes, pods, pods/log, podtemplates, replicationcontrollers, resourcequotas, serviceaccounts, services]
        verbs: [get, list, watch]
      ---
      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRoleBinding
      metadata:
        creationTimestamp: null
        name: fleet-rrb-actuation-gke-fleet-support-access
      roleRef:
        apiGroup: ""
        kind: ClusterRole
        name: fleet-rrb-actuation-gke-fleet-support-access
      subjects:
      - kind: User
        name: service-{PROJECT-NUMBER}@gcp-sa-anthossupport.iam.gserviceaccount.com
      

GKE clusters

      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRole
      metadata:
        creationTimestamp: null
        name: fleet-rrb-imp-actuation-gke-fleet-support-access
      rules:
      - apiGroups:
        - ""
        resourceNames:
        - service-{PROJECT-NUMBER}@gcp-sa-anthossupport.iam.gserviceaccount.com
        resources:
        - users
        verbs:
        - impersonate
      ---
      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRoleBinding
      metadata:
        creationTimestamp: null
        name: fleet-rrb-imp-actuation-gke-fleet-support-access
      roleRef:
        apiGroup: ""
        kind: ClusterRole
        name: fleet-rrb-imp-actuation-gke-fleet-support-access
      subjects:
      - kind: ServiceAccount
        name: connect-agent-sa
        namespace: gke-connect
      ---
      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRole
      metadata:
        creationTimestamp: null
        name: fleet-rrb-actuation-gke-fleet-support-access
      rules:
      - apiGroups:
        - acme.cert-manager.io
        resources: [challenges, orders]
        verbs: [get, list, watch]
      - apiGroups:
        - addons.gke.io
        resources:[metricsserver, monitoring, stackdrivers]
        verbs: [get, list, watch]
      - apiGroups:
        - admissionregistration.k8s.io
        resources: [mutatingwebhookconfigurations, validatingwebhookconfigurations]
        verbs: [get, list, watch]
      - apiGroups:
        - anthos.gke.io
        resources: [entitlements, healthcheckjobs, healthchecks]
        verbs: [get, list, watch]
      - apiGroups:
        - apiextensions.k8s.io
        resources: [customresourcedefinitions]
        verbs: [get, list, watch]
      - apiGroups:
        - apiregistration.k8s.io
        resources: [apiservices]
        verbs: [get, list, watch]
      - apiGroups:
        - apiserver.k8s.io
        resources: [flowschemas, prioritylevelconfigurations]
        verbs: [get, list, watch]
      - apiGroups:
        - apps
        resources: [controllerrevisions, daemonsets, deployments, replicasets, statefulset]
        verbs: [get, list, watch]
      - apiGroups:
        - apps.k8s.io
        resources: [applications]
        verbs: [get, list, watch]
      - apiGroups:
        - authentication.gke.io
        resources: [clientconfigs]
        verbs: [get, list, watch]
      - apiGroups:
        - batch
        resources: [cronjobs, jobs]
        verbs: [get, list, watch]
      - apiGroups:
        - bootstrap.cluster.x-k8s.io
        resources: [kubeadmconfigs, kubeadmconfigtemplates]
        verbs: [get, list, watch]
      - apiGroups:
        - bundle.gke.io
        resources: [bundlebuilders, bundles, clusterbundles, componentbuilders, componentlists, components, componentsets, gkeonprembundles, packagedeploymentclasses, packagedeployments, patchtemplatebuilders, patchtemplates, requirements]
        verbs: [get, list, watch]
      - apiGroups:
        - bundleext.gke.io
        resources: [nodeconfigs]
        verbs: [get, list, watch]
      - apiGroups:
        - certificates.k8s.io
        resources: [certificatesigningrequests]
        verbs: [get, list, watch]
      - apiGroups:
        - cert-manager.io
        resources: [certificaterequests, certificates, clusterissuers, issuers]
        verbs: [get, list, watch]
      - apiGroups:
        - cilium.io
        resources: [ciliumnodes, ciliumendpoints, ciliumidentities, ciliumegressnatpolicies, ciliumexternalworkloads]
        verbs: [get, list, watch]
      - apiGroups:
        - configmanagement.gke.io
        resources: [configmanagements]
        verbs: [get, list, watch]
      - apiGroups:
        - config.gatekeeper.sh
        resources: [configs]
        verbs: [get, list, watch]
      - apiGroups:
        - coordination.k8s.io
        resources: [leases]
        verbs: [get, list, watch]
      - apiGroups:
        - cluster.k8s.io
        resources: [clusters, controlplanes, machineclasses, machinedeployments, machines, machinesets]
        verbs: [get, list, watch]
      - apiGroups:
        - cluster.x-k8s.io
        resources: [clusters, controlplanes, machineclasses, machinedeployments, machinehealthchecks, machines, machinesets]
        verbs: [get, list, watch]
      - apiGroups:
        - clusterctl.cluster.x-k8s.io
        resources: [metadata, providers]
        verbs: [get, list, watch]
      - apiGroups:
        - crd.projectcalico.org
        resources: [bgpconfigurations, bgppeers, blockaffinities, clusterinformations, felixconfigurations, globalnetworkpolicies, globalnetworksets, hostendpoints, ipamblocks, ipamconfigs, ipamhandles, ippools, networkpolicies, networksets, vpntunnels]
        verbs: [get, list, watch]
      - apiGroups:
        - discovery.k8s.io
        resources: [endpointslices]
        verbs: [get, list, watch]
      - apiGroups:
        - expansion.gatekeeper.sh
        resources: [expansiontemplate]
        verbs: [get, list, watch]
      - apiGroups:
        - extensions.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - gateway.networking.k8s.io
        resources: [gatewayclasses, gateways, grpcroutes, httproutes, referencegrants, tcproutes, tlsroutes, udproutes]
        verbs: [get, list, watch]
      - apiGroups:
        - hub.gke.io
        resources: [memberships]
        verbs: [get, list, watch]
      - apiGroups:
        - install.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - k8s.cni.cncf.io
        resources: [network-attachment-definitions]
        verbs: [get, list, watch]
      - apiGroups:
        - mutations.gatekeeper.sh
        resources: [assign, assignimage, assignmetadata, modifyset, mutatorpodstatuses]
        verbs: [get, list, watch]
      - apiGroups:
        - networking.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - networking.k8s.io
        resources: [ingressclasses, ingresses, multiclusterconnectivityconfigs, networkgatewaygroups, networkgatewaynodes, networkinterfaces, networkloggings, networks, trafficsteerings]
        verbs: [get, list, watch]
      - apiGroups:
        - node.k8s.io
        resources: [runtimeclasses]
        verbs: [get, list, watch]
      - apiGroups:
        - policy
        resources: [poddisruptionbudgets, podsecuritypolicies]
        verbs: [get, list, watch]
      - apiGroups:
        - rbac.authorization.k8s.io
        resources: [clusterroles, clusterrolebindings, roles, rolebindings]
        verbs: [get, list, watch]
      - apiGroups:
        - security.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - storage.k8s.io
        resources: [csidrivers, csinodes, csistoragecapacities, storageclasses, volumeattachments]
        verbs: [get, list, watch]
      - apiGroups:
        - sriovnetwork.k8s.cni.cncf.io
        resources: [sriovnetworknodepolicies, sriovnetworknodestates, sriovoperatorconfigs]
        verbs: [get, list, watch]
      - apiGroups:
        - status.gatekeeper.sh
        resources: [constraintpodstatuses, constrainttemplatepodstatuses, expansiontemplatepodstatuses]
        verbs: [get, list, watch]
      - apiGroups:
        - telemetry.istio.io
        resources: [*]
        verbs: [get, list, watch]
      - apiGroups:
        - templates.gatekeeper.sh
        resources: [constrainttemplates]
        verbs: [get, list, watch]
      - apiGroups:
        - vm.cluster.gke.io
        resources: [gpuallocation, guestenvironmentdata, virtualmachineaccessrequest, virtualmachinedisk, virtualmachinepasswordresetrequest, virtualmachinetype, vmhighavailabilitypolicy, vmruntimes]
        verbs: [get, list, watch]
      - apiGroups:
        - '*'
        resources: [componentstatuses, configmaps, endpoints, events, horizontalpodautoscalers, limitranges, namespaces, nodes, persistentvolumeclaims, persistentvolumes, pods, pods/log, podtemplates, replicationcontrollers, resourcequotas, serviceaccounts, services]
        verbs: [get, list, watch]
      ---
      apiVersion: rbac.authorization.k8s.io/v1
      kind: ClusterRoleBinding
      metadata:
        creationTimestamp: null
        name: fleet-rrb-actuation-gke-fleet-support-access
      roleRef:
        apiGroup: ""
        kind: ClusterRole
        name: fleet-rrb-actuation-gke-fleet-support-access
      subjects:
      - kind: User
        name: service-{PROJECT-NUMBER}@gcp-sa-anthossupport.iam.gserviceaccount.com
      

Audit Google Cloud Support usage

The support team accesses your cluster using a per-project dedicated Google Cloud Service account through the connect gateway API. You can audit all support activities using Cloud Audit Logs.

To review the usage, enable Data Access audit logs and look for audit logs with the caller identity set to [e-mail]. You will be able to see the resource accessed in the audit log's labels.k8s-request-path field.

For more information on how to view this audit log data, see Viewing Cloud Audit Logs.

To view the available audit log operations for connect gateway, see Audited Operations.

FAQ

What will Google be able to access?

This flow allows Google Cloud Support to have read-only access to non-PII resources. This means that Google won't have access to sensitive data for example to secrets, tokens, etc. Also, Google Cloud Support won't be able to run commands like kubectl exec to shell into pods/nodes to interact with underlying VM/machines directly. The list of resources that can be accessed are documented here.

What changes will Google be able to make to my cluster?

This provides Google with read-only access, Google Cloud Support will not be able to make any modifications to the cluster. If Google Cloud Support has any suggested actions for resolving the issue, the customer will be asked to run mutation commands.

How long will Google have this access for?

After the support case is closed, Google removes the support team's permission to access your cluster. You can also manually remove these permissions using the commands here.

How is the cluster accessed?

Google Cloud Support will use the already enabled Connect Gateway service to access the cluster. No new softwares will be installed on the cluster. See Connect Security Features for details.

Why does Google need this access?

This access allows Google Cloud Support to more easily understand the issue by having real-time read-only access to the cluster resources. Additionally, this reduces the back-and-forth communications so Google Cloud Support can triage and resolve issues much faster.

Where can I see what resources were accessed in my cluster?

You can audit all Google Cloud Support activities on your cluster through Cloud Audit Logs. See here for instructions.