Get support

Cloud HPC Toolkit is an open source project that has dependencies on many other open source projects and APIs. As such, bug fixes or issues resolution for Cloud HPC Toolkit are out of scope for all Google Cloud Support offerings. To get support, use the GitHub discussions page and issue tracker. The GitHub discussions page and issues tracker are maintained by the Cloud HPC Toolkit engineering team that aims to provide best-effort support for your issues.

Ask a question on the GitHub discussions page

The central discussion forum for Cloud HPC Toolkit users and community developers is the Cloud HPC Toolkit Github discussions page. From this page, you can review past discussions, ask questions to other Cloud HPC Toolkit users and developers, and stay up to date with the Cloud HPC Toolkit community.

Open an issue using the GitHub issue tracker

For issues with the ghpc engine and Cloud HPC Toolkit modules, you can open an issue on GitHub to report a bug or request a new feature.

For issues related to certain community modules, you can seek support directly with the partner developers. If available, you can find this information in the Support section of the module README. For example:

To allow the Cloud HPC Toolkit engineering team to respond expeditiously to your issue, please include the following information in a bug report:

  • Cloud HPC Toolkit version (output of ./ghpc version)
  • Expected behavior
  • The current behavior
  • If applicable, a blueprint YAML that can be used to reproduce the bug
  • If applicable, error messages and outputs