The document contains agent-facing Smart Reply entries.
ArticleSuggestion
The entire document content as a whole can be used for query results.
Only for Contact Center Solutions on Dialogflow.
ExtractiveQa
Documents for which unstructured text is extracted and used for
question answering.
Faq
The document content contains question and answer pairs as either HTML or
CSV. Typical FAQ HTML formats are parsed accurately, but unusual formats
may fail to be parsed.
CSV must have questions in the first column and answers in the second,
with no header. Because of this explicit format, they are always parsed
accurately.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-21 UTC."],[[["The page provides reference documentation for the `Document.Types.KnowledgeType` enum in the Google Cloud Dialogflow v2 API, focusing on its various versions."],["The latest version of the API documented is 4.26.0, with a comprehensive list of versions dating back to 3.2.0, allowing for selection of a specific version."],["`Document.Types.KnowledgeType` enum defines the different types of knowledge that can be contained within a document, such as `AgentFacingSmartReply`, `ArticleSuggestion`, `ExtractiveQa`, `Faq`, and `Unspecified`."],["Each knowledge type is described, explaining its purpose, format, and usage, for example `Faq` being described as containing question and answer pairs."]]],[]]
