Algunos productos y funciones están en proceso de cambiar de nombre. Las funciones de flujo y de la guía generativa también se migrarán a una sola consola consolidada. Consulta los detalles.
El equipo de asistencia al cliente de Google Cloud ofrece diferentes paquetes de asistencia para satisfacer distintas necesidades, como cobertura las 24 horas, todos los días, asistencia telefónica y acceso a un administrador de asistencia técnica.
Para obtener más información, consulta Obtén asistencia de Google Cloud.
Desde cualquier página de documentación de Dialogflow, haz clic en Enviar comentarios, cerca de la esquina superior o inferior derecha de la página.
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El equipo de documentación de Dialogflow revisará tus comentarios.
[[["Fácil de comprender","easyToUnderstand","thumb-up"],["Resolvió mi problema","solvedMyProblem","thumb-up"],["Otro","otherUp","thumb-up"]],[["Difícil de entender","hardToUnderstand","thumb-down"],["Información o código de muestra incorrectos","incorrectInformationOrSampleCode","thumb-down"],["Faltan la información o los ejemplos que necesito","missingTheInformationSamplesINeed","thumb-down"],["Problema de traducción","translationIssue","thumb-down"],["Otro","otherDown","thumb-down"]],["Última actualización: 2025-09-04 (UTC)"],[[["\u003cp\u003ePaid Google Cloud and Dialogflow users should open support cases through the Google Cloud support console.\u003c/p\u003e\n"],["\u003cp\u003eBefore submitting a support request, users should check the Troubleshooting, FAQ, or Release Notes sections for potential answers.\u003c/p\u003e\n"],["\u003cp\u003eWhen opening a case, users must specify whether it pertains to Dialogflow CX or Dialogflow ES.\u003c/p\u003e\n"],["\u003cp\u003eUsers can find community support through the Dialogflow Cloud Forum and Stack Overflow, both monitored by Google on a best-effort basis.\u003c/p\u003e\n"],["\u003cp\u003eUsers can report issues or feature requests via Issue Trackers, searching for similar issues first before creating a new one.\u003c/p\u003e\n"]]],[],null,["# Getting support\n\nGoogle Cloud Support\n--------------------\n\nIf you have a paid [Google Cloud support plan](/support#support-plans)\nand use a [Dialogflow paid edition](/dialogflow/docs/editions),\nalways open support cases through the\n[Google Cloud support console](https://console.cloud.google.com/projectselector/support/cases).\n\nBefore submitting your request, check if [Troubleshooting](/dialogflow/docs/support/troubleshooting),\n[FAQ](/dialogflow/docs/support/faq), or [Release Notes](/dialogflow/docs/release-notes)\nhave answers to your questions.\n\nWhen opening a case,\n\n- use the Dialogflow CX component if your report is about the [Conversational Agents (Dialogflow CX) edition](/dialogflow/cx/docs);\n- use the Dialogflow ES component if your report is about the [Dialogflow ES edition](/dialogflow/es/docs).\n\nThe Google Cloud Support team\noffers different support packages to meet different needs,\nsuch as 24/7 coverage, phone support,\nand access to a technical support manager.\nFor more information, see\n[Getting Google Cloud support](/support/docs).\n\nCommunity support\n-----------------\n\n### Google Cloud Forums\n\nSearch the [Dialogflow Cloud Forum](https://www.googlecloudcommunity.com/gc/forums/filteredbylabelpage/board-id/cloud-ai-ml/label-name/dialogflow) to discuss all\nDialogflow topics.\n\nCloud Forums are monitored by Google on a best-effort basis.\n\n### Stack Overflow\n\nAsk a question about Dialogflow on [Stack Overflow](https://stackoverflow.com/).\nSee the [general guidelines](/support/docs/community).\n\n- Dialogflow CX (tagged as `dialogflow-cx`)\n\n - [Ask a question](http://stackoverflow.com/questions/ask?tags=dialogflow-cx)\n - [See a list of all questions](http://stackoverflow.com/questions/tagged/dialogflow-cx)\n- Dialogflow ES (tagged as `dialogflow-es`)\n\n - [Ask a question](http://stackoverflow.com/questions/ask?tags=dialogflow-es)\n - [See a list of all questions](http://stackoverflow.com/questions/tagged/dialogflow-es)\n\nThe questions are monitored by Google on a best-effort basis.\n\n### File product issues or feature requests\n\nYou can report issues or file feature requests via Issue Trackers. See the [general guidelines](/support/docs/issue-trackers).\n\n- Conversational Agents (Dialogflow CX)\n\n - Search the [existing list](https://issuetracker.google.com/issues?q=componentid:956347+%2B%20status:open) for a similar issue before filing a new one.\n - If you do not find a similar issue and would like to report it, you can [create a new issue](https://issuetracker.google.com/issues/new?component=956347).\n- Dialogflow ES\n\n - Search the [existing list](https://issuetracker.google.com/issues?q=componentid:501190%2B%20status:open) for a similar issue before filing a new one.\n - If you do not find a similar issue and would like to report it, you can [create a new issue](https://issuetracker.google.com/issues/new?component=501190).\n\n### Slack\n\nYou can also visit the Google Cloud\n[Slack community](https://googlecloud-community.slack.com/) to discuss\nDialogflow and other Google Cloud products. If you haven't\nalready joined,\n[use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\nFor Dialogflow, join the\n[`#dialogflow`](https://googlecloud-community.slack.com/messages/C83KUQCFM/)\nchannel.\n\n\nDocumentation issues\n--------------------\n\nFrom any Dialogflow documentation page,\nclick **Send feedback** near the top right or bottom of the page.\nThis will open a feedback form specific to the page you are viewing.\nYour comments will be reviewed by the Dialogflow documentation team."]]
