Google Cloud ofrece diferentes paquetes de asistencia para satisfacer distintas necesidades, como asistencia telefónica, cobertura las 24 horas, todos los días y acceso a un administrador de asistencia técnica. Para obtener más información, consulta Atención al cliente de Cloud.
Obtén asistencia de la comunidad
Si tienes preguntas sobre cómo usar o administrar Database Migration Service para MySQL, intenta lo siguiente:
Busca problemas existentes en los foros de la comunidad de Stack Overflow.
Si aún no encuentras la solución, realiza uno de los siguientes pasos:
Haz una pregunta en Stack Overflow.
Usa la etiqueta google-cloud-database-migration-service para preguntas sobre Database Migration Service para MySQL. Esta etiqueta recibe respuestas de la comunidad de Stack Overflow y de los ingenieros de Google que la supervisan y ofrecen asistencia no oficial.
Cuando publiques tu pregunta, incluye lo siguiente:
Una descripción de tu problema, que incluya cualquier mensaje de error.
La operación que intentaste realizar, por ejemplo, una operación de administrador o una consulta.
La hora y la fecha (incluida la zona horaria) en las que se detectó el error
La herramienta o biblioteca que usas para interactuar con Database Migration Service
Un ejemplo del código, si corresponde y es posible
Informa errores o solicita funciones
En la documentación de Database Migration Service para MySQL, haz clic en Send feedback.
Esto abrirá un formulario de comentarios. El equipo de Database Migration Service para MySQL revisará tus comentarios.
[[["Fácil de comprender","easyToUnderstand","thumb-up"],["Resolvió mi problema","solvedMyProblem","thumb-up"],["Otro","otherUp","thumb-up"]],[["Difícil de entender","hardToUnderstand","thumb-down"],["Información o código de muestra incorrectos","incorrectInformationOrSampleCode","thumb-down"],["Faltan la información o los ejemplos que necesito","missingTheInformationSamplesINeed","thumb-down"],["Problema de traducción","translationIssue","thumb-down"],["Otro","otherDown","thumb-down"]],["Última actualización: 2025-09-05 (UTC)"],[[["\u003cp\u003eGoogle Cloud offers various support packages tailored to different needs, including 24/7 coverage and phone support, as detailed in the Cloud Customer Care documentation.\u003c/p\u003e\n"],["\u003cp\u003eFor community-based support, users can refer to the "Known limitations", "Diagnose issues", and "FAQ" pages within the Database Migration Service for MySQL documentation.\u003c/p\u003e\n"],["\u003cp\u003eUsers can engage with the broader community by posting their questions on Stack Overflow using the \u003ccode\u003egoogle-cloud-database-migration-service\u003c/code\u003e tag, which is monitored by both the community and Google engineers.\u003c/p\u003e\n"],["\u003cp\u003eTo interact with the community, users can join the Google Cloud Slack community, where Database Migration Service for MySQL and other Google Cloud products are discussed.\u003c/p\u003e\n"],["\u003cp\u003eBugs and feature requests can be submitted directly through a feedback form accessible from the Database Migration Service for MySQL documentation.\u003c/p\u003e\n"]]],[],null,["# Getting support\n\n\u003cbr /\u003e\n\n\u003cbr /\u003e\n\nMySQL \\| [PostgreSQL](/database-migration/docs/postgres/getting-support \"View this page for the PostgreSQL version of Database Migration Service.\") \\| [PostgreSQL to AlloyDB](/database-migration/docs/postgresql-to-alloydb/getting-support \"View this page for the PostgreSQL to AlloyDB version of Database Migration Service.\")\n\n\u003cbr /\u003e\n\n\u003cbr /\u003e\n\n\u003cbr /\u003e\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet different needs, such as 24/7\ncoverage, phone support, and access to a technical support manager. For more information,\nsee [Cloud Customer Care](/support).\n\nGet support from the community\n------------------------------\n\nIf you have questions about how to use or manage Database Migration Service for MySQL, then try the following:\n\n- Review the [Known limitations](/database-migration/docs/mysql/known-limitations) page.\n- Review the [Diagnose issues for MySQL](/database-migration/docs/mysql/diagnose-issues) page.\n- Have a look at the [FAQ](/database-migration/docs/faq).\n- Search existing issues in the [Stack Overflow](https://stackoverflow.com/questions/tagged/google-cloud-database-migration-service) community forums.\n\n\u003cbr /\u003e\n\nIf you're still stuck, then take one of the following steps:\n\n- Ask a question on [Stack Overflow](http://stackoverflow.com/questions/tagged/google-cloud-database-migration-service). Use the tag `google-cloud-database-migration-service` for questions about Database Migration Service for MySQL. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support.\n- Visit the Google Cloud [Slack community](https://googlecloud-community.slack.com/) to discuss Database Migration Service for MySQL and other Google Cloud products. If you haven't already joined, [use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\nWhen posting your question, provide:\n\n- A description of your problem, including any error messages.\n- The operation you attempted, for example, an admin operation or query.\n- The time and date (including timezone) you encountered the problem.\n- The tool or library that you use to interact with Database Migration Service.\n- A code sample, if applicable and possible.\n\nFile bugs or feature requests\n-----------------------------\n\nFrom the Database Migration Service for MySQL documentation, click `Send feedback`.\nThis will open a feedback form. Your comments\nwill be reviewed by the Database Migration Service for MySQL team."]]
