The languages currently supported by Contact Center AI Platform are listed in the following table.
Language name | BCP-47 | Agent facing | End-user facing |
---|---|---|---|
Arabic | ar | ✔ | |
Chinese, Simplified (China) | zh (cmn-Hans-CN) | ✔ | |
Chinese, Traditional (Taiwan) | zh-TW (cmn-Hant-TW) | ✔ | |
Croatian (Croatia) | hr-HR | ✔ | ✔ |
Czech (Czech Repiblic) | cs-CZ | ✔ | |
Danish (Denmark) | da-DK | ✔ | |
Dutch (Netherlands) | nl-NL | ✔ | |
English (Australia) | en-AU | ✔ | |
English (Canada) | en-CA | ✔ | |
English (India) | en-IN | ✔ | |
English (United Kingdom) | en-GB | ✔ | |
English (United States) | en-US | ✔ | |
Finnish (Finland) | fi-FI | ✔ | |
French (Canada) | fr-CA | ✔ | ✔ |
French (France) | fr-FR | ✔ | ✔ |
German (Germany) | de-DE | ✔ | ✔ |
Hindi (India) | hi-IN | ✔ | ✔ |
Hungarian (Hungary) | hu-HU | ✔ | |
Italian (Italy) | it-IT | ✔ | ✔ |
Japanese (Japan) | ja-JP | ✔ | ✔ |
Korean (South Korea) | ko-KR | ✔ | ✔ |
Norwegian Bokmål (Norway) | no-NO | ✔ | |
Polish (Poland) | pl-PL | ✔ | |
Portuguese (Brazil) | pt-BR | ✔ | |
Portuguese (Portugal) | pt-PT | ✔ | |
Romanian (Romania) | ro-RO | ✔ | ✔ |
Russian (Russia) | ru-RU | ✔ | ✔ |
Spanish (Spain) | es-ES | ✔ | ✔ |
Spanish (Mexico) | es-MX | ✔ | ✔ |
Swedish (Sweden) | sv-SE | ✔ | |
Tagalog (Philippines) | tl-PH | ✔ | ✔ |
Thai (Thailand) | th-TH | ✔ | |
Ukranian (Ukraine) | uk-UA | ✔ | ✔ |
Turkish (Turkey) | tr-TR | ✔ | ✔ |
Vietnamese (Vietnam) | vi-VN | ✔ |