The languages currently supported by Contact Center AI Platform are listed in the following table.
| Language name | BCP-47 | Agent-facing | Customer-facing |
|---|---|---|---|
| Arabic | ar | ✔ | |
| Chinese, Simplified (China) | zh (cmn-Hans-CN) | ✔ | |
| Chinese, Traditional (Taiwan) | zh-TW (cmn-Hant-TW) | ✔ | |
| Czech (Czech Repiblic) | cs-CZ | ✔ | |
| Danish (Denmark) | da-DK | ✔ | |
| Dutch (Netherlands) | nl-NL | ✔ | |
| English (Australia) | en-AU | ✔ | |
| English (Canada) | en-CA | ✔ | |
| English (United Kingdom) | en-GB | ✔ | |
| English (United States) | en-US | ✔ | |
| Finnish (Finland) | fi-FI | ✔ | |
| French (Canada) | fr-CA | ✔ | ✔ |
| French (France) | fr-FR | ✔ | ✔ |
| German (Germany) | de-DE | ✔ | ✔ |
| Hungarian (Hungary) | hu-HU | ✔ | |
| Italian (Italy) | it-IT | ✔ | ✔ |
| Japanese (Japan) | ja-JP | ✔ | ✔ |
| Korean (South Korea) | ko-KR | ✔ | ✔ |
| Norwegian Bokmål (Norway) | no-NO | ✔ | |
| Polish (Poland) | pl-PL | ✔ | |
| Portuguese (Brazil) | pt-BR | ✔ | |
| Portuguese (Portugal) | pt-PT | ✔ | |
| Spanish (Spain) | es-ES | ✔ | ✔ |
| Spanish (Mexico) | es-MX | ✔ | ✔ |
| Swedish (Sweden) | sv-SE | ✔ | |
| Thai (Thailand) | th-TH | ✔ | |
| Turkish (Turkey) | tr-TR | ✔ | ✔ |
| Vietnamese (Vietnam) | vi-VN | ✔ |