Site24x7

Integration version: 3.0

How to configure integration

  1. As an API root select one of the following values:

    • United States - https://www.site24x7.com/api
    • Europe - https://www.site24x7.eu
    • China - https://www.site24x7.cn
    • India - https://www.site24x7.in
    • Australia - https://www.site24x7.net.au/api

  2. Navigate to Zoho API console:

  3. Press on "Add Client".

  4. Create Self Client.

  5. Navigate to "Client Secret" Tab and copy "Client ID" and "Client Secret".

  6. Provide "Client ID" and "Client Secret" in the integration configuration.

  7. Navigate to "Generate Code" Tab, provide the following scopes: "Site24x7.Operations.Read,Site24x7.Admin.Read" and some custom "Scope Description".

  8. Press on the "Create" button and copy the authorization code.

  9. Navigate to action "Generate Refresh Token", provide authorization code and execute it.

  10. From the JSON result copy "refresh_token" and put the value in the "Refresh Token" in the integration configuration.

Configure Site24x7 integration in Google Security Operations SOAR

For detailed instructions on how to configure an integration in Google Security Operations SOAR, see Configure integrations.

Integration parameters

Use the following parameters to configure the integration:

Parameter Display Name Type Default Value Is Mandatory Description
API Root String https://www.site24x7.{region} Yes API root of the Site24x7 instance.
Client ID String N/A Yes Client ID of the Site24x7 instance.
Client Secret Password N/A Yes Client Secret of the Site24x7 instance.
Refresh Token Password N/A Yes Refresh Token of the Site24x7 instance.
Verify SSL Checkbox Checked Yes If enabled, verifies that the SSL certificate for the connection to the Site24x7 server is valid.

Actions

Ping

Description

Test connectivity to Site24x7 with parameters provided at the integration configuration page in the Google Security Operations Marketplace tab.

Run On

This action doesn't run on entities.

Action Results

Script Result
Script Result Name Value Options
is_success is_success=False
is_success is_success=True
Case Wall
Case Success Fail Message
if successful true false Successfully connected to the Site24x7 server with the provided connection parameters!
not successful false true Failed to connect to the Site24x7 server! Error: {0}".format(exception.stacktrace)

Generate Refresh Token

Description

Generate a refresh token needed for Integration configuration.

Parameters

Parameter Display Name Type Default Value Is Mandatory Description
Authorization Code Password N/A Yes Specify the authorization code.

Run On

This action doesn't run on entities, nor has mandatory input parameters.

Action Results

Script Result
Script Result Name Value Options
is_success is_success=False
is_success is_success=True
JSON Result
{
"refresh_token": "{refresh token}"
}
``` ##### Case Wall

<table>
<thead>
<tr>
<th>Result type</th>
<th>Value/Description</th>
<th>Type</th>
</tr>
</thead>
<tbody>
<tr>
<td>Output message*</td>
<td><p><strong>The action should not fail nor stop a playbook execution:</strong><br><strong>if successful and no "error" in the response:</strong> <em></em> "Successfully generated the refresh token. Copy that refresh token and put it in the Integration configuration."</p><p><em></em></p><p><strong>The action should fail and stop a playbook execution:</strong><br><strong>if not successful:</strong> "Error executing action "{}". Reason: " {0}".format(exception.stacktrace)<br><strong></strong></p><p><strong>If "error" in the response (fail):</strong> "Error executing action "{}". Reason: " {0}".format(errors)</p></td>
<td>General</td>
</tr>
</tbody>
</table>

## Connector

## Site24x7 - Alerts Log Connector

#### Description

Pull information about alert logs from Site24x7.

#### Known Limitations

1.  If the monitor has a whitespace in it, the connector won't be able to
    extract it. Example: "backup site".
1.  If the monitor name is "Critical", "Down", "Up" or "Trouble", the connector
    may return unexpected results.

#### Configure Site24x7 - Alerts Log Connector in Google Security Operations SOAR

For detailed instructions on how to configure a connector in
Google Security Operations SOAR, see [Configuring the
connector](/chronicle/docs/soar/ingest/connectors/ingest-your-data-connectors).

##### Connector parameters

Use the following parameters to configure the connector:

<table>
<thead>
<tr>
<th>Parameter Display Name</th>
<th>Type</th>
<th>Default Value</th>
<th>Is Mandatory</th>
<th>Description</th>
</tr>
</thead>
<tbody>
<tr>
<td>Product Field Name</td>
<td>String</td>
<td>Product Name</td>
<td>Yes</td>
<td>Enter the source field name in order to retrieve the Product Field name.</td>
</tr>
<tr>
<td>Event Field Name</td>
<td>String</td>
<td>eventType</td>
<td>Yes</td>
<td>Enter the source field name in order to retrieve the Event Field name.</td>
</tr>
<tr>
<td>Environment Field Name</td>
<td>String</td>
<td>""</td>
<td>No</td>
<td><p>Describes the name of the field where the environment name is stored.</p>
<p>If the environment field isn't found, the environment is the default environment.</p></td>
</tr>
<tr>
<td>Environment Regex Pattern</td>
<td>String</td>
<td>.*</td>
<td>No</td>
<td><p>A regex pattern to run on the value found in the "Environment Field Name" field.</p>
<p>Default is .* to catch all and return the value unchanged.</p>
<p>Used to allow the user to manipulate the environment field via regex logic.</p>
<p>If the regex pattern is null or empty, or the environment value is null, the final environment result is the default environment.</p></td>
</tr>
<tr>
<td>Script Timeout (Seconds)</td>
<td>Integer</td>
<td>180</td>
<td>Yes</td>
<td>Timeout limit for the python process running the current script.</td>
</tr>
<tr>
<td>API Root</td>
<td>String</td>
<td>https://www.site24x7.{region}</td>
<td>Yes</td>
<td><p>API root of the Site24x7 instance. Possible api roots:</p>
<p>United States<br>https://www.site24x7.com</p>
<p>Europe<br>https://www.site24x7.eu</p>
<p>China<br>https://www.site24x7.cn</p>
<p>India<br>https://www.site24x7.in</p>
<p>Australia<br>https://www.site24x7.net.au</p></td>
</tr>
<tr>
<td>Client ID</td>
<td>String</td>
<td>N/A</td>
<td>Yes</td>
<td>Client ID of the Site24x7 instance.</td>
</tr>
<tr>
<td>Client Secret</td>
<td>Password</td>
<td>N/A</td>
<td>Yes</td>
<td>Client Secret of the Site24x7 instance.</td>
</tr>
<tr>
<td>Refresh Token</td>
<td>String</td>
<td></td>
<td>Yes</td>
<td>Site24x7 Refresh token. You can generate this token using action "Get Refresh Token"</td>
</tr>
<tr>
<td>Max Days Backwards</td>
<td>Integer</td>
<td>1</td>
<td>No</td>
<td>Amount of days from where to fetch alert logs.</td>
</tr>
<tr>
<td>Max Alert Logs To Fetch</td>
<td>Integer</td>
<td>10</td>
<td>No</td>
<td>How many alert logs to process per one connector iteration. Default: 100.</td>
</tr>
<tr>
<td>Use whitelist as a blacklist</td>
<td>Checkbox</td>
<td>Checked</td>
<td>Yes</td>
<td>If enabled, whitelist will be used as a blacklist.</td>
</tr>
<tr>
<td>Disable Overflow</td>
<td>Checkbox</td>
<td></td>
<td>Yes</td>
<td>If enabled, the connector will ignore the overflow mechanism.</td>
</tr>
<tr>
<td>Verify SSL</td>
<td>Checkbox</td>
<td>Checked</td>
<td>Yes</td>
<td>If enabled, verify the SSL certificate for the connection to the Site24x7 server is valid.</td>
</tr>
<tr>
<td>Proxy Server Address</td>
<td>String</td>
<td>N/A</td>
<td>No</td>
<td>The address of the proxy server to use.</td>
</tr>
<tr>
<td>Proxy Username</td>
<td>String</td>
<td>N/A</td>
<td>No</td>
<td>The proxy username to authenticate with.</td>
</tr>
<tr>
<td>Proxy Password</td>
<td>Password</td>
<td>N/A</td>
<td>No</td>
<td>The proxy password to authenticate with.</td>
</tr>
</tbody>
</table>

#### Connector rules

##### Proxy support

The connector supports proxy.