Seleziona il progetto per il quale vuoi creare una richiesta di assistenza.
Nel menu di navigazione, fai clic su Richieste.
Seleziona Google SecOps SIEM o Google SecOps SOAR
dall'elenco Prodotto. Questo flusso di lavoro è destinato a tutti i clienti di Google SecOps.
Compila i campi obbligatori e invia il modulo.
Dopo aver inviato il modulo, viene visualizzata la pagina Richieste, dove puoi commentare la richiesta, caricare allegati o modificare gli attributi. Il
team di SecOps di Google risponde alla richiesta in base alla sua priorità e al
rispettivo servizio di assistenza al momento della creazione.
Se hai acquistato o rinnovato l'abbonamento a Google Security Operations
entro il 14 febbraio 2023, puoi cercare le richieste precedenti nel
portale di assistenza Google SecOps.
[[["Facile da capire","easyToUnderstand","thumb-up"],["Il problema è stato risolto","solvedMyProblem","thumb-up"],["Altra","otherUp","thumb-up"]],[["Difficile da capire","hardToUnderstand","thumb-down"],["Informazioni o codice di esempio errati","incorrectInformationOrSampleCode","thumb-down"],["Mancano le informazioni o gli esempi di cui ho bisogno","missingTheInformationSamplesINeed","thumb-down"],["Problema di traduzione","translationIssue","thumb-down"],["Altra","otherDown","thumb-down"]],["Ultimo aggiornamento 2025-09-04 UTC."],[[["\u003cp\u003eNew Google SecOps support cases can be created via the Google Cloud console by signing in as a support user and navigating to the Cases section.\u003c/p\u003e\n"],["\u003cp\u003eTo create a support case, the user must select either Google SecOps SIEM or Google SecOps SOAR from the Product list after selecting their project.\u003c/p\u003e\n"],["\u003cp\u003eAfter completing the form and submitting a case, users can track it, add comments, and upload files via the Cases page in the console.\u003c/p\u003e\n"],["\u003cp\u003eCases are prioritized, and the Google SecOps team responds based on this priority and the service support at the time the case was created.\u003c/p\u003e\n"],["\u003cp\u003eCustomers who subscribed or renewed before February 14, 2023, can access historical cases in the Google SecOps Support portal.\u003c/p\u003e\n"]]],[],null,["# Contact Google SecOps Support\n=============================\n\nIf no case has been filed, you can create one in the Google Cloud console\nby completing the following steps:\n\n1. Sign in to the Google Cloud console Support page as a support user.\n\n [Go to Support](https://console.cloud.google.com/support)\n2. Select the project you want to create a support case for.\n\n3. In the navigation menu, click **Cases**.\n\n4. Select **Google SecOps SIEM** or **Google SecOps SOAR**\n from the **Product** list. This workflow is for all Google SecOps\n customers.\n\n5. Complete the required fields and submit the form.\n\nAfter you submit the form, you're redirected to the **Cases** page where you\ncan comment on the case, upload file attachments, or modify case attributes. The\nGoogle SecOps team responds to the case based on its priority and\nthe respective support service at the time of creation.\n\nIf you purchased or renewed your Google Security Operations subscription\non or before February 14, 2023, you can search for historical cases in the\n[Google SecOps Support portal](https://support.chronicle.security/).\n\nFor more information, see [Getting support with Cloud Customer Care](/support/docs)."]]
