Getting help from Chronicle Support

There are multiple ways to contact Chronicle technical support.

Send a message using the Chronicle Support portal

Current Chronicle customers can access the Chronicle Support portal to:

  • Create new support cases.
  • View, manage, and reply to existing cases.
  • View and contribute to cases created by other team members in your company.
  • Search for historical cases.

To access the Chronicle Support portal:

  1. Open a browser.
  2. Navigate to https://support.chronicle.security/
  3. Log in using the credentials provided by your Chronicle representative.

Send a message from the Chronicle application

While in the Chronicle application:

  1. Click the application menu icon application menu icon.
  2. Click Send Feedback. Send feedback menu item

  3. Provide information about your question in the Support Contact form, and then click Submit. Technical support contact form