Getting help from Chronicle Support

There are multiple ways to contact Chronicle technical support.

Send a message using the Chronicle Support portal

Current Chronicle customers can access the Chronicle Support portal to:

• Create new support cases.
• View, manage, and reply to existing cases.
• View and contribute to cases created by other team members in your company.
• Search for historical cases.

To access the Chronicle Support portal:

1. Open a browser.
2. Navigate to https://support.chronicle.security/
3. Log in using the credentials provided by your Chronicle representative.

Send a message from the Chronicle application

While in the Chronicle application:

1. Click the application menu icon .

2. Click Send Feedback.

3. Provide information about your question in the Support Contact form, and then click Submit.