Getting help from Chronicle Support
There are multiple ways to contact Chronicle technical support.
Send a message using the Chronicle Support portal
Current Chronicle customers can access the Chronicle Support portal to:
- Create new support cases.
- View, manage, and reply to existing cases.
- View and contribute to cases created by other team members in your company.
- Search for historical cases.
To access the Chronicle Support portal:
- Open a browser.
- Navigate to https://support.chronicle.security/
- Log in using the credentials provided by your Chronicle representative.
Send a message from the Chronicle application
While in the Chronicle application:
- Click the application menu icon .
Click Send Feedback.
Provide information about your question in the Support Contact form, and then click Submit.