Selecciona el proyecto para el que quieras crear un caso de asistencia.
En el menú de navegación, haga clic en Casos.
En la lista Producto, selecciona Google SecOps SIEM o Google SecOps SOAR. Este flujo de trabajo está dirigido a todos los clientes de Google SecOps.
Rellena los campos obligatorios y envía el formulario.
Después de enviar el formulario, se te redirigirá a la página Casos, donde podrás comentar el caso, subir archivos adjuntos o modificar sus atributos. El equipo de Google SecOps responde al caso en función de su prioridad y del servicio de asistencia correspondiente en el momento de la creación.
Si compraste o renovaste tu suscripción a Google Security Operations el 14 de febrero del 2023 o antes, puedes buscar casos antiguos en el portal de asistencia de Google SecOps.
[[["Es fácil de entender","easyToUnderstand","thumb-up"],["Me ofreció una solución al problema","solvedMyProblem","thumb-up"],["Otro","otherUp","thumb-up"]],[["Es difícil de entender","hardToUnderstand","thumb-down"],["La información o el código de muestra no son correctos","incorrectInformationOrSampleCode","thumb-down"],["Me faltan las muestras o la información que necesito","missingTheInformationSamplesINeed","thumb-down"],["Problema de traducción","translationIssue","thumb-down"],["Otro","otherDown","thumb-down"]],["Última actualización: 2025-08-20 (UTC)."],[[["\u003cp\u003eNew Google SecOps support cases can be created via the Google Cloud console by signing in as a support user and navigating to the Cases section.\u003c/p\u003e\n"],["\u003cp\u003eTo create a support case, the user must select either Google SecOps SIEM or Google SecOps SOAR from the Product list after selecting their project.\u003c/p\u003e\n"],["\u003cp\u003eAfter completing the form and submitting a case, users can track it, add comments, and upload files via the Cases page in the console.\u003c/p\u003e\n"],["\u003cp\u003eCases are prioritized, and the Google SecOps team responds based on this priority and the service support at the time the case was created.\u003c/p\u003e\n"],["\u003cp\u003eCustomers who subscribed or renewed before February 14, 2023, can access historical cases in the Google SecOps Support portal.\u003c/p\u003e\n"]]],[],null,["# Contact Google SecOps Support\n=============================\n\nIf no case has been filed, you can create one in the Google Cloud console\nby completing the following steps:\n\n1. Sign in to the Google Cloud console Support page as a support user.\n\n [Go to Support](https://console.cloud.google.com/support)\n2. Select the project you want to create a support case for.\n\n3. In the navigation menu, click **Cases**.\n\n4. Select **Google SecOps SIEM** or **Google SecOps SOAR**\n from the **Product** list. This workflow is for all Google SecOps\n customers.\n\n5. Complete the required fields and submit the form.\n\nAfter you submit the form, you're redirected to the **Cases** page where you\ncan comment on the case, upload file attachments, or modify case attributes. The\nGoogle SecOps team responds to the case based on its priority and\nthe respective support service at the time of creation.\n\nIf you purchased or renewed your Google Security Operations subscription\non or before February 14, 2023, you can search for historical cases in the\n[Google SecOps Support portal](https://support.chronicle.security/).\n\nFor more information, see [Getting support with Cloud Customer Care](/support/docs)."]]
