Inside Google Cloud

Announcing support in Korean and Chinese, as well as 24/7 support in Japanese for Google Cloud Platform customers

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Since launching support for Google Cloud Platform in 2012, we’ve seen enormous adoption across the globe, including adoption in countries that did not have a local language support option. As we continue growing, we know it is important that we speak the same language and are available when you need us. We have been hard at work building out new language capabilities for our global customers and today, we’re announcing three additions to our support operations: Chinese support (Mandarin) during Beijing business hours, Korean support during Seoul business hours, and expanded 24/7 support in Japanese.

Chinese (Mandarin) and Korean are now available for customers on Gold/Production and Platinum/Enterprise Support packages.

  • To file a case in Korean, visit the Korean support page here.

  • To file a case in Chinese Simplified, visit the Chinese Simplified support page here.

  • To file a case in Chinese traditional, visit the Chinese Traditional support page here.  

Both Korean and Chinese (Mandarin) support will be available from 9am - 5pm weekdays during local hours.

Japanese support is also now available 24/7 for our Platinum/Enterprise customers. You can now contact us in Japanese at any time, 24 hours a day, 7 days a week for any urgent issues you have.

We have updated our Technical Support Services Guidelines to reflect the above changes.

We look forward to hearing from more of our customers in these important Google Cloud Platform regions.