Getting support

Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Support.

Where to file a report

Type of request Where to file a report
Billing issues Billing support
Product feedback To request feedback or support for BigQuery Engine for Apache Flink, send an email to flink-help-external@google.com.
Paid support If you are a paid support customer, contact Google directly.
Documentation feedback, such as incorrect documentation, general feedback, and suggestions Documentation feedback form
Report abuse Abuse form

File bugs or feature requests

To provide feedback about various issues, including bugs and feature requests, send an email to flink-help-external@google.com.

If you're reporting a bug or defect with BigQuery Engine for Apache Flink, include the following information with your request, if applicable:

  • Steps to reproduce the problem
  • The expected output and what you see instead
  • The operating system you're using
  • Any additional information

Production issues

If you have a paid support contract, contact Google directly.

You can file a production issue report for your application. Google reads these reports but cannot reply individually. Operational support for individual applications is not provided through the issue tracker.

Documentation feedback

If you run into issues while using the documentation, have general feedback, or want to make a suggestion, use the documentation feedback mechanism. From any page in the BigQuery Engine for Apache Flink documentation, click Send feedback. This link opens a feedback form. Provide the following information, if applicable:

  • What URL are you reporting?
  • What was inaccurate?
  • General comments or suggestions

Your comments are reviewed by the BigQuery Engine for Apache Flink team.