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Esta página le muestra cómo obtener soporte para GKE en AWS.
Antes de contactar con el soporte técnico
Antes de contactar con el soporte técnico, puede intentar resolver los problemas usted mismo. Para obtener consejos sobre cómo resolver problemas comunes, consulte Solucionar problemas comunes .
Obtenga un paquete de soporte de Google
Google Cloud Ofrece diferentes paquetes de soporte para satisfacer distintas necesidades, como cobertura 24/7, soporte telefónico y acceso a un gestor de soporte técnico. Para más información, consulte Atención al Cliente en la Nube .
Informar sobre errores o solicitudes de funciones
Puede enviar un problema de producto o documentación mediante uno de los siguientes procedimientos:
Problemas y solicitudes de funciones de GKE en AWS : Si tiene un problema con el producto que no puede resolver o desea solicitar una función, abra un caso de soporte. El equipo de soporte puede abrir una solicitud de error o de función si es necesario.
Problemas de documentación : En la documentación de GKE en AWS, haga clic en Enviar comentarios > Comentarios sobre la documentación . Este botón abre un formulario de comentarios. El equipo de documentación de GKE en AWS revisa los comentarios que envíe.
Preguntas de facturación
Utilice los siguientes recursos para obtener ayuda con preguntas de facturación:
La compatibilidad con GKE en AWS se rige por la Política de compatibilidad de GKE Enterprise . Google ofrece compatibilidad con cada versión secundaria de GKE en AWS para la última de las siguientes:
12 meses después del lanzamiento inicial de la versión menor.
El lanzamiento de la tercera versión menor posterior.
Para conocer las fechas de lanzamiento menores más recientes de GKE Enterprise y las fechas de finalización de vida útil más tempranas, consulte Período de soporte de GKE Enterprise .
Modelo de responsabilidad compartida
La ejecución de una aplicación de producción esencial para el negocio en GKE en AWS requiere que varias partes asuman diferentes responsabilidades. Estas responsabilidades se describen en la sección "Responsabilidad compartida de GKE Enterprise" .
[[["Es fácil de entender","easyToUnderstand","thumb-up"],["Me ofreció una solución al problema","solvedMyProblem","thumb-up"],["Otro","otherUp","thumb-up"]],[["Es difícil de entender","hardToUnderstand","thumb-down"],["La información o el código de muestra no son correctos","incorrectInformationOrSampleCode","thumb-down"],["Me faltan las muestras o la información que necesito","missingTheInformationSamplesINeed","thumb-down"],["Problema de traducción","translationIssue","thumb-down"],["Otro","otherDown","thumb-down"]],["Última actualización: 2025-06-12 (UTC)."],[],[],null,["This page shows you how to get support for GKE on AWS.\n\nBefore contacting support\n\nBefore contacting support, you can try and resolve issues yourself. For tips on\nresolving common problems, see\n[Troubleshoot common issues](/kubernetes-engine/multi-cloud/docs/aws/troubleshoot/troubleshooting).\n\nGet a Google support package\n\nGoogle Cloud offers different support packages to meet different\nneeds, such as 24/7 coverage, phone support, and access to a technical support\nmanager. For more information, see [Cloud Customer Care](/support).\n\nFile bugs or feature requests\n\nYou can submit a product or documentation issue by using one of the following\nprocedures:\n\n- **GKE on AWS issues and feature requests**: If you experience an issue with the product that you can't resolve, or you'd like to make a feature request, open a support case. The support team can then open a bug or feature request if required.\n- **Documentation issues** : From the GKE on AWS documentation, click **Send feedback \\\u003e Documentation feedback**. This button opens a feedback form. The comments that you submit are reviewed by the GKE on AWS documentation team.\n\nBilling questions\n\nUse the following resources to get help with billing questions:\n\n- To learn more about billing, read the [Google Cloud billing documentation](/billing/docs).\n- Resolve billing concerns by using the [billing concerns troubleshooter](https://support.google.com/cloud/troubleshooter/7279311?ref_topic=6288636).\n- Request help with billing questions by using the [billing support form](https://support.google.com/cloud/contact/cloud_platform_billing?visit_id=1-636564925221770723-4170709031&rd=1).\n\nVersion Support Policy\n\nSupport for GKE on AWS follows the\n[GKE Support Policy](/kubernetes-engine/enterprise/docs/support/getting-support#version_support_policy).\nGoogle supports each GKE on AWS minor version for the later of:\n\n- 12 months after the initial release of the minor version.\n- The release of the third subsequent minor version.\n\nFor the most recent minor release dates for GKE Enterprise and the earliest end-of-life dates, see [GKE Enterprise support period](/kubernetes-engine/enterprise/docs/support/getting-support#minor_release_schedule).\n\n\u003cbr /\u003e\n\nShared responsibility model\n\nRunning a business-critical production application on GKE on AWS\nrequires multiple parties to carry different responsponsibilities.\nAlthough they\naren't an exhaustive list, the following sections list the roles and\nresponsibilities of different parties.\n\nGoogle's responsibilities\n\n- Maintain and distribute the GKE on AWS software package\n including Kubernetes, base images, the AWS integration features,\n the Ingress controller, the Connect agent, and the\n `anthos-gke` command line tool.\n\n- Continually scan components with the\n [Artifact Analysis API](/container-registry/docs/container-analysis)\n and patch known vulnerabilities.\n\n- Maintain and distribute the management service, control plane, and node pool\n machine images, including regular patching and security fixes.\n\n- Notify users of available upgrades for GKE on AWS, and produce\n upgrade instructions for the previous version. GKE on AWS supports\n sequential upgrades only (1.2 → 1.3 → 1.4 only and not 1.2 → 1.4).\n\n- Provide Google Cloud integrations for Connect and Google Cloud Observability.\n\n- Troubleshoot, provide workarounds, and correct the root cause of any\n issues related to Google-provided components.\n\nCustomer's responsibilities\n\n- Provide overall system administration for GKE on AWS clusters. For\n example, configuring them to work within the corporate VPC environment.\n\n- Maintain your workloads, including your application code, build files,\n container images, data, RBAC/IAM allow policy, and containers\n and pods that you are running.\n\n- Operate and maintain the AWS environment, including networking configuration,\n and connectivity to Google Cloud.\n\n- Maintain support contracts with AWS.\n\n- Upgrade GKE on AWS to a\n [supported version](/kubernetes-engine/enterprise/docs/support/getting-support) on a regular basis.\n\n- Monitor clusters and applications and respond to any incidents.\n\n- Ensure Logging and Monitoring agents are\n deployed to clusters. *Without logs, support is available on a best-effort\n basis*.\n\n- Provide Google with environmental details (for example, AWS VPC configuration)\n when requested for troubleshooting purposes.\n\nWhat's next\n\n- Review the [compatibility between GKE Enterprise components and cluster product families](/anthos/docs/version-and-upgrade-support#gke_multi_cloud)."]]
