This page shows you how to get support for GKE on AWS.
Before contacting support
Before contacting support, you can try and resolve issues yourself. For tips on resolving common problems, see Troubleshoot common issues.
Get a Google support package
Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Cloud Customer Care.
File bugs or feature requests
You can submit a product or documentation issue by using one of the following procedures:
- GKE on AWS issues and feature requests: If you experience an issue with the product that you can't resolve, or you'd like to make a feature request, open a support case. The support team can then open a bug or feature request if required.
- Documentation issues: From the GKE on AWS documentation, click Send feedback > Documentation feedback. This button opens a feedback form. The comments that you submit are reviewed by the GKE on AWS documentation team.
Billing questions
Use the following resources to get help with billing questions:
- To learn more about billing, read the Google Cloud billing documentation.
- Resolve billing concerns by using the billing concerns troubleshooter.
- Request help with billing questions by using the billing support form.
Version Support Policy
Support for GKE on AWS follows the Google Kubernetes Engine (GKE) Enterprise edition Version Support Policy. Google supports each GKE on AWS minor version for 12 months after the initial release of the minor version, or until the release of the third subsequent minor version, whichever is longer.
Shared responsibility model
Running a business-critical production application on GKE on AWS requires multiple parties to carry different responsibilities. These responsibilities are described at GKE Enterprise shared responsibility.