Getting help

This page describes the options for getting help and support for Vertex AI.

  • Google support package: Official, paid support packages with different service levels, including 24/7 coverage and phone support. Best for urgent, business-critical issues that require guaranteed response times and direct access to technical support.
  • Community support: Free support forum monitored by Google engineers and community members. Best for general questions, sharing knowledge, and getting unofficial guidance on non-critical issues.
  • File bugs or feature requests: A public issue tracker to report product defects or request new functionality. Best for reporting reproducible bugs in the product or suggesting specific improvements and features.

Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Support.

Get support from the community

Ask a question about Vertex AI on Google Cloud Community. Use the tag Vertex AI Platform for questions about Vertex AI. Google engineers and the Google Cloud support team monitor this tag and provide unofficial support.

File bugs or feature requests

Send feedback about our products to the Vertex AI team.