OGoogle Cloud oferece pacotes de suporte diferentes para atender a diferentes necessidades, como cobertura 24 horas, suporte por telefone e acesso a um gerente de suporte técnico. Para mais informações, consulte Cloud Customer Care.
Prepare-se para o Suporte do Google
Antes de entrar em contato com o suporte técnico, veja se o problema já foi
resolvido em um dos seguintes locais:
Ao entrar em contato com o suporte técnico, recomendamos que você tenha os seguintes
tipos de informações em mãos:
O ID do projeto e o nome da instância do Cloud SQL.
Se o problema envolver um erro de qualquer tipo,
verifique os registros do Cloud SQL. Copie e
salve as entradas de registro resultantes que parecem relevantes para o momento em que o
problema ocorreu.
Leia as entradas com atenção. Os registros de erros podem estar cheios de informações e, geralmente, a causa raiz do problema fica oculta em algum lugar do texto.
Se você ainda estiver com problemas, tome uma das seguintes medidas:
Faça uma pergunta no Stack Overflow (em inglês).
Use a tag google-cloud-sql para perguntas sobre o Cloud SQL para SQL Server. Ela recebe respostas da comunidade do Stack Overflow e dos engenheiros do Google, que a monitoram e oferecem suporte não oficial.
Participe do grupo do Google google-cloud-sql-discuss para falar sobre problemas do Cloud SQL para SQL Server.
Na documentação do Cloud SQL para SQL Server, clique em "Enviar feedback", no canto superior direito da página. Você verá um formulário de feedback. Os comentários serão analisados pela equipe do Cloud SQL para SQL Server.
[[["Fácil de entender","easyToUnderstand","thumb-up"],["Meu problema foi resolvido","solvedMyProblem","thumb-up"],["Outro","otherUp","thumb-up"]],[["Difícil de entender","hardToUnderstand","thumb-down"],["Informações incorretas ou exemplo de código","incorrectInformationOrSampleCode","thumb-down"],["Não contém as informações/amostras de que eu preciso","missingTheInformationSamplesINeed","thumb-down"],["Problema na tradução","translationIssue","thumb-down"],["Outro","otherDown","thumb-down"]],["Última atualização 2025-09-04 UTC."],[],[],null,["# Get support\n\n\u003cbr /\u003e\n\n[MySQL](/sql/docs/mysql/getting-support \"View this page for the MySQL database engine\") \\| [PostgreSQL](/sql/docs/postgres/getting-support \"View this page for the PostgreSQL database engine\") \\| SQL Server\n\n\u003cbr /\u003e\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet different needs, such as 24/7\ncoverage, phone support, and access to a technical support manager. For more information,\nsee [Cloud Customer Care](/support).\n\n### Prepare for Google support\n\nBefore contacting technical support, see if your question or problem has\nalready been addressed in one of the following places:\n\n- [Known issues](/sql/docs/sqlserver/known-issues)\n- [Troubleshooting](/sql/docs/sqlserver/troubleshooting)\n- [FAQ](/sql/faq)\n- [Error messages](/sql/docs/sqlserver/error-messages)\n- [Diagnose issues](/sql/docs/sqlserver/diagnose-issues)\n\n\u003cbr /\u003e\n\nWhen you contact technical support, we recommend that you have the following\ntypes of information ready:\n\n- Your project ID and Cloud SQL instance name.\n- If your issue involves an error of any kind, [check the Cloud SQL logs](/sql/docs/sqlserver/logging#viewing_logs).Copy and save any resulting log entries that appear to be relevant to the time the problem occurred.\n\n Read the entries carefully. Error logs can be full of information,\n and often the root cause of the problem is hidden somewhere in the text.\n\nGet support through the Google Cloud console\n--------------------------------------------\n\nYou can contact technical support through phone or chat, and find other support\noptions on the [Google Cloud console support page](https://console.cloud.google.com/support).\n\nGet support from the community\n------------------------------\n\n- Search existing issues in the community forums [Stack Overflow](https://stackoverflow.com/questions/tagged/google-cloud-sql) and [google-cloud-sql-discuss](https://groups.google.com/forum/#!forum/google-cloud-sql-discuss).\n- Check the [public issue\n tracker for Cloud SQL](https://issuetracker.google.com/savedsearches/559773).\n\nIf you are still stuck, take one of the following steps:\n\n- Ask a question on [Stack Overflow](http://stackoverflow.com/questions/tagged/google-cloud-sql). Use the tag `google-cloud-sql` for questions about Cloud SQL for SQL Server. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support.\n- Join the [google-cloud-sql-discuss](https://groups.google.com/forum/#!forum/google-cloud-sql-discuss) Google group to discuss Cloud SQL for SQL Server issues.\n- Visit the Google Cloud [Slack community](https://googlecloud-community.slack.com/) to discuss Cloud SQL for SQL Server and other Google Cloud products. If you haven't already joined, [use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\nWhen posting your question, provide:\n\n- A description of your problem, including any error messages.\n- The operation you attempted, for example, an admin operation or query.\n- The time and date (including timezone) you encountered the problem.\n- The tool or library that you use to interact with Cloud SQL.\n- A code sample, if applicable and possible.\n\nYou can also join the\n[google-cloud-sql-announce](https://groups.google.com/forum/#!forum/google-cloud-sql-announce)\nGoogle group to receive announcements about Cloud SQL for SQL Server. Subscribe via email with\n[google-cloud-sql-announce+subscribe@googlegroups.com](mailto:google-cloud-sql-announce+subscribe@googlegroups.com).\n\nFile bugs or feature requests\n-----------------------------\n\nFrom the Cloud SQL for SQL Server documentation click \"Send feedback\" near the\ntop right of the page. This will open a feedback form. Your comments\nwill be reviewed by the Cloud SQL for SQL Server team."]]
