This page offers suggestions on how to get the results you expect from Cloud Speech-to-Text, and what to do if you need support to help you get the answers you need.
Use the Speech UI to experiment with different configuration options
The Cloud Speech-to-Text API has a powerful Speech UI that lets you upload audio files into your own Cloud Storage workspace. You can experiment with different configurations and settings to help improve transcription quality for your specific use cases.
Ask a question on Stack Overflow
Ask a question about the Cloud Speech-to-Text API on Stack
Overflow. Use
the tag google-cloud-speech for questions about the Cloud Speech-to-Text API. This tag not
only receives responses from the Stack Overflow community, but also from Google
engineers, who monitor the tag and offer unofficial support.
Discuss the Cloud Speech API and get updates
Join the cloud-speech-discuss Google group to discuss the Cloud Speech-to-Text API and receive Cloud Speech-to-Text API announcements and updates.
You can also visit the Google Cloud
Slack community to discuss
Cloud Speech-to-Text API and other Google Cloud products. If you haven't
already joined,
use this form to sign up.
For Cloud Speech-to-Text API, join the
#speech
channel.
How to get effective support
When asking for support, especially around transcription quality, it is important to provide multiple audio samples so that we can reproduce the issue. Without a small dataset (about 5 audio samples with expected transcriptions) it is difficult to troubleshoot the issues or to generalize a bugfix.
In general, the more information you provide the greater chance that the Cloud Speech-to-Text API team will be able to find issues or configuration options to help you get the best out of Cloud Speech-to-Text API.
Get a support package
Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Support.
File bugs or feature requests
To file a bug or a feature request, use the public issue tracker.