Getting support

Before contacting support

To troubleshoot and resolve certain Cloud Service Mesh problems yourself, see Troubleshooting Cloud Service Mesh step-by-step. If other troubleshooting steps fail to resolve the problem, you can collect diagnostic logs and have them ready for Google Cloud Support to help you.

Important: Archive logs might contain personally identifiable information (PII) or private information. Please ensure that you remove any PII from the set of configuration files. This includes passwords, private keys, API tokens, etc. Check your local laws and your organization's policies and procedures regarding how to handle or send such sensitive information externally.

Support options

Google Cloud offers a variety of support packages to accommodate your support needs. All Google Cloud Support packages include support for Cloud Service Mesh for customers who have purchased GKE Enterprise licenses. If you have an existing GKE Enterprise license, you already have support for Cloud Service Mesh.

For existing generally-available products, such as GKE and Google Distributed Cloud, Google Cloud Support offers first line support as usual. For more information, see the following support pages:

• Google Cloud support

• Google Distributed Cloud support

• GKE support

Version support policy

The objective of this Version Support Policy is to provide you the flexibility to schedule upgrades when it meets your business needs, while balancing the rapid evolution of Istio, Kubernetes, Google Distributed Cloud, GKE, and Cloud Service Mesh.

To get support, you must install Cloud Service Mesh using the Google-signed images as described in the installation guides and restrict your usage to the supported features.

Support for Cloud Service Mesh follows the GKE Enterprise Version Support Policy.

For managed Cloud Service Mesh, Google supports the current Cloud Service Mesh versions available in each release channel.

For self-installed in-cluster Cloud Service Mesh, Google supports the current and previous two (n-2) minor versions of Cloud Service Mesh.

The following table shows the supported versions of self-installed in-cluster Cloud Service Mesh and the earliest end-of-life (EOL) date for a version.

Release version	Release date	Earliest end of life date
1.20	February 8, 2024	November 8, 2024
1.19	October 31, 2023	July 31, 2024
1.18	August 3, 2023	June 1, 2024

If you are on an unsupported version of Cloud Service Mesh, then you must upgrade to Cloud Service Mesh 1.12 or later. For information on how to upgrade, see Upgrade Cloud Service Mesh.

The following table shows the unsupported versions of Cloud Service Mesh and their end-of-life (EOL) date.

Release version	Release date	End-of-life date
1.17	April 4, 2023	Unsupported (February 8, 2024)
1.16	February 21, 2023	Unsupported (December 11, 2023)
1.15	October 25, 2022	Unsupported (August 4, 2023)
1.14	July 20, 2022	Unsupported (April 20, 2023)
1.13	March 30, 2022	Unsupported (February 8, 2023)
1.12	December 9, 2021	Unsupported (October 25, 2022)
1.11	October 6, 2021	Unsupported (July 20, 2022)
1.10	June 24, 2021	Unsupported (March 30, 2022)
1.9	March 4, 2021	Unsupported (December 14, 2021)
1.8	December 15, 2020	Unsupported (December 14, 2021)
1.7	November 3, 2020	Unsupported (December 14, 2021)
1.6	June 30, 2020	Unsupported (March 30, 2021)
1.5	May 20, 2020	Unsupported (February 17, 2021)
1.4	December 20, 2019	Unsupported (September 18, 2020)

For a list of the supported versions of GKE and Google Distributed Cloud, see Supported environments.