[[["わかりやすい","easyToUnderstand","thumb-up"],["問題の解決に役立った","solvedMyProblem","thumb-up"],["その他","otherUp","thumb-up"]],[["わかりにくい","hardToUnderstand","thumb-down"],["情報またはサンプルコードが不正確","incorrectInformationOrSampleCode","thumb-down"],["必要な情報 / サンプルがない","missingTheInformationSamplesINeed","thumb-down"],["翻訳に関する問題","translationIssue","thumb-down"],["その他","otherDown","thumb-down"]],["最終更新日 2025-08-30 UTC。"],[],[],null,["Get support\n\nThis page shows you how to get support for GKE on Azure.\n\nBefore contacting support\n\nBefore contacting support, you can try and resolve issues yourself. For tips on\nresolving common problems, see\n[Troubleshoot common issues](/kubernetes-engine/multi-cloud/docs/azure/troubleshoot/troubleshooting).\n\nGet a Google support package\n\nGoogle Cloud offers different support packages to meet different\nneeds, such as 24/7 coverage, phone support, and access to a technical support\nmanager. For more information, see [Cloud Customer Care](/support).\n\nFile bugs or feature requests\n\nYou can submit a product or documentation issue by using one of the following\nprocedures:\n\n- **GKE on Azure issues and feature requests**: If you experience an issue with the product that you can't resolve, or you'd like to make a feature request, open a support case. The support team can then open a bug or feature request if required.\n- **Documentation issues** : From the GKE on Azure documentation, click **Send feedback \\\u003e Documentation feedback**. This button opens a feedback form. The comments that you submit are reviewed by the GKE on Azure documentation team.\n\nBilling questions\n\nUse the following resources to get help with billing questions:\n\n- To learn more about billing, read the [Google Cloud billing documentation](/billing/docs).\n- Resolve billing concerns by using the [billing concerns troubleshooter](https://support.google.com/cloud/troubleshooter/7279311?ref_topic=6288636).\n- Request help with billing questions by using the [billing support form](https://support.google.com/cloud/contact/cloud_platform_billing?visit_id=1-636564925221770723-4170709031&rd=1).\n\nVersion Support Policy\n\nSupport for GKE on Azure follows the\n[GKE Support Policy](/kubernetes-engine/enterprise/docs/support/getting-support#version_support_policy).\nGoogle supports each GKE on Azure minor version for the later of:\n\n- 12 months after the initial release of the minor version.\n- The release of the third subsequent minor version.\n\nFor the most recent minor release dates for GKE Enterprise and the earliest end-of-life dates, see [GKE Enterprise support period](/kubernetes-engine/enterprise/docs/support/getting-support#minor_release_schedule).\n\n\u003cbr /\u003e\n\nShared responsibility model\n\nRunning a business-critical production application on GKE on Azure\nrequires multiple parties to carry different responsponsibilities.\nAlthough they\naren't an exhaustive list, the following sections list the roles and\nresponsibilities of different parties.\n\nGoogle's responsibilities\n\n- Maintain and distribute the GKE on Azure software package\n including Kubernetes, base images, Azure integrations,\n the Ingress controller, the Connect agent, and the\n Google Cloud CLI.\n\n- Continually scan components with the\n [Artifact Analysis API](/container-registry/docs/container-analysis)\n and patch known vulnerabilities.\n\n- Maintain and distribute the management service, control plane, and node pool\n machine images, including regular patching and security fixes.\n\n- Notify users of available upgrades for GKE on Azure, and produce\n upgrade instructions for the previous version. GKE on Azure\n supports sequential upgrades only (1.2 → 1.3 → 1.4 only and not 1.2 → 1.4).\n\n- Provide Google Cloud integrations for Connect and Google Cloud Observability.\n\n- Troubleshoot, provide workarounds, and correct the root cause of any\n issues related to Google-provided components.\n\nCustomer's responsibilities\n\n- Provide overall system administration for GKE on Azure\n clusters. For example, configuring them to work within the corporate VPC\n environment.\n\n- Maintain your workloads, including your application code, build files,\n container images, data, RBAC/IAM allow policy, and containers and\n pods that you are running.\n\n- Operate and maintain the Azure environment, including networking configuration,\n and connectivity to Google Cloud.\n\n- Maintain support contracts with Azure.\n\n- Upgrade GKE on Azure to a\n [supported version](/kubernetes-engine/enterprise/docs/support/getting-support) on a regular basis.\n\n- Monitor clusters and applications and respond to any incidents.\n\n- Ensure Logging and Monitoring agents are\n deployed to clusters. *Without logs, support is available on a best-effort\n basis*.\n\n- Provide Google with environmental details (for example, Azure VNet\n configuration) when requested for troubleshooting purposes.\n\nWhat's next\n\n- Review the [compatibility between GKE Enterprise components and cluster product families](/anthos/docs/version-and-upgrade-support#gke_multi_cloud)."]]
