백업/복구 어플라이언스의 보안을 유지하려면 정기적인 보안 패치, 수정사항, 업데이트를 통해 최신 상태로 유지하세요. 백업 및 DR 서비스 업데이트 정책에서는 시의적절한 업데이트의 중요성을 설명합니다. 정책을 준수하지 않으면 백업 및 DR 약관에 따라 어플라이언스가 지원되지 않을 수 있습니다.
백업/복구 어플라이언스 문제를 해결하려면 백업 및 DR 서비스 지원팀에 문의하세요.
필요한 경우 다음 중 하나를 실행해야 합니다.
지원팀에 백업 어플라이언스의 직렬 콘솔을 공유합니다. 직렬 콘솔 정보를 가져오는 방법에 관한 자세한 내용은 직렬 콘솔을 사용한 문제 해결을 참고하세요.
또는 포트 26으로 백업/복구 어플라이언스에 액세스할 수 있는 동일한 네트워크에 인스턴스가 있는지 확인합니다.
예방이 최선의 해결책입니다.
권장사항에 따라 구성된 시스템은 문제가 발생할 가능성이 적습니다. 많은 문제는 소프트웨어 버전, 요구사항, 권한과 같은 기본사항에서 비롯됩니다. 네트워크가 변경될 때마다 지원 매트릭스 및 출시 노트를 참고하세요.
[[["이해하기 쉬움","easyToUnderstand","thumb-up"],["문제가 해결됨","solvedMyProblem","thumb-up"],["기타","otherUp","thumb-up"]],[["이해하기 어려움","hardToUnderstand","thumb-down"],["잘못된 정보 또는 샘플 코드","incorrectInformationOrSampleCode","thumb-down"],["필요한 정보/샘플이 없음","missingTheInformationSamplesINeed","thumb-down"],["번역 문제","translationIssue","thumb-down"],["기타","otherDown","thumb-down"]],["최종 업데이트: 2025-09-04(UTC)"],[[["\u003cp\u003eBackup and DR Service support is available through the Google Cloud Support Center, where you can also manage cases.\u003c/p\u003e\n"],["\u003cp\u003eComprehensive product documentation, including troubleshooting guides and FAQs, is available for detailed information.\u003c/p\u003e\n"],["\u003cp\u003eFor troubleshooting, resources include the support matrix, error message lookup, system logs, and the Google Cloud Community.\u003c/p\u003e\n"],["\u003cp\u003eRegular security updates to backup/recovery appliances are crucial, as detailed in the Backup and DR Service update policy, to avoid loss of support.\u003c/p\u003e\n"],["\u003cp\u003eWhen resolving appliance issues, provide the support team with the serial console or ensure accessibility to the appliance on port 26.\u003c/p\u003e\n"]]],[],null,["# Get support\n\nSupport for Backup and DR Service is provided through the\n[Google Cloud Support Center](/support/docs/manage-cases).\n\nYou also have full [product documentation](/backup-disaster-recovery/docs/performance/backupdr-documentation).\n\nTroubleshooting\n---------------\n\nTroubleshooting is an important, complex, and frequently frustrating activity.\nHere are some resources to help you troubleshoot effectively and as smoothly as possible.\n\n- [Check the support matrix](/backup-disaster-recovery/docs/supportmatrix-backupdr)\n- If you have an error message, see [Event IDs and error messages](/backup-disaster-recovery/docs/event-codes).\n- You can gain valuable context from your system logs, see [download system logs](/backup-disaster-recovery/docs/concepts/logs).\n- If it's something else, then create a support case at the [Google Cloud Support Center](/support/docs/manage-cases).\n- Ask your question in the [Google Cloud Community](https://www.googlecloudcommunity.com/gc/forums/filteredbylabelpage/board-id/cloud-infrastructure/label-name/backup%20and%20dr).\n- Check the [FAQs](/backup-disaster-recovery/docs/faq).\n\n- To ensure the security of your backup/recovery appliances, keep them up to date\n with regular security patches, fixes, and updates. The [Backup and DR Service update\n policy](/backup-disaster-recovery/docs/bulletins/backupdr-update-policy)\n outlines the importance of timely updates. Failure to comply with the policy can\n result in the appliances falling out of support under the Backup and DR terms\n and conditions.\n\n- To resolve backup/recovery appliance issues, contact the Backup and DR Service support team.\n If needed, you must do either of the following:\n\n - Share the serial console of the backup appliance with the support team. For details on how to obtain serial console information, see [Troubleshooting using the serial console](/compute/docs/troubleshooting/troubleshooting-using-serial-console#enabling_interactive_access_on_the_serial_console).\n - Alternatively, ensure that your instance is on the same network from which you can access the backup/recovery appliance with port 26.\n\nThe best solution is prevention\n-------------------------------\n\nA system configured according to best practices is less likely to run into\ntrouble. Many problems can be traced to fundamentals such as software\nversions, requirements, and permissions. Refer to the\n[Support Matrix](/backup-disaster-recovery/docs/supportmatrix-backupdr) and\nto the [Release Notes](/backup-disaster-recovery/docs/release-notes) whenever\nyour network changes."]]
