Cloud Logging 및 Cloud Monitoring을 사용 설정합니다. 자세한 내용은 GKE의 로깅 및 모니터링 구성을 참조하세요. 데이터를 로깅 및 모니터링하면 지원팀에서 문제를 훨씬 더 쉽게 파악할 수 있습니다. 이 정보가 없으면 추가 단계를 수행해야 할 수도 있습니다. 예를 들어 로그에서 찾을 수 있는 정보와 동일한 정보를 제공하려면 GKE 노드에 직접 액세스하여 보관 파일을 전송해야 할 수 있습니다.
지원 케이스를 열 때는 문제를 가능한 한 구체적으로 설명하고 적어도 다음 정보를 포함하세요.
클러스터의 이름
시간대를 포함하여 문제를 발견한 타임스탬프 또는 시간 범위
발견한 내용과 문제를 발견한 방식에 대해 최대한 많은 세부정보
커뮤니티에서 지원받기
다음 리소스를 통해 Google Kubernetes Engine 및 Kubernetes 커뮤니티의 지원을 받을 수 있습니다.
GKE에 대한 질문은 google-kubernetes-engine 태그를 사용하세요. 이 태그를 사용하면 Stack Overflow 커뮤니티뿐 아니라 이 태그를 모니터링하고 비공식 지원을 제공하는 Google 엔지니어의 답변을 받게 됩니다. 새로운 질문을 올리기 전에 가장 많이 묻는 질문을 검토하세요.
GKE 논의
kubernetes-users Google 그룹에 참여하여 GKE 관련 내용을 논의하고 GKE 알림 및 업데이트 소식을 받아 볼 수 있습니다.
[[["이해하기 쉬움","easyToUnderstand","thumb-up"],["문제가 해결됨","solvedMyProblem","thumb-up"],["기타","otherUp","thumb-up"]],[["이해하기 어려움","hardToUnderstand","thumb-down"],["잘못된 정보 또는 샘플 코드","incorrectInformationOrSampleCode","thumb-down"],["필요한 정보/샘플이 없음","missingTheInformationSamplesINeed","thumb-down"],["번역 문제","translationIssue","thumb-down"],["기타","otherDown","thumb-down"]],["최종 업데이트: 2025-09-04(UTC)"],[],[],null,["*** ** * ** ***\n\nThis page shows you how to get support for Google Kubernetes Engine.\n\nBefore you contact support\n\nYou can diagnose and resolve many GKE issues on your own, often\nwithout needing to contact Cloud Customer Care or ask the community for help.\n\nGet started with the following resources:\n\n- For more information about diagnostic tools, see\n [Introduction to GKE troubleshooting](/kubernetes-engine/docs/troubleshooting/introduction).\n\n- For step-by-step solutions, see our list of\n [feature-specific troubleshooting guides](/kubernetes-engine/docs/troubleshooting).\n\nGet a Google support package\n\nGoogle Cloud offers different support packages to meet different\nneeds, such as 24/7 coverage, phone support, and access to a technical support\nmanager. For more information, see\n[Cloud Customer Care](/support).\n\nSupport for GKE attached clusters\n\nYour Google Cloud support includes support for any\nGKE components deployed on\n[attached clusters](/anthos/clusters/docs/multi-cloud/attached), though not for\nthe clusters themselves.\n\nRecommendations for efficient support\n\nYou can get the best support by following these recommendations:\n\n- [Check that your cluster uses a current GKE\n version](/kubernetes-engine/versioning-and-upgrades#available_versions).\n\n- Enable Cloud Logging and Cloud Monitoring. To learn more, see\n [Configure logging and monitoring for\n GKE](/monitoring/kubernetes-engine/installing). Logging\n and monitoring data can make it much easier for the support team to identify\n issues. If you don't have this information, you might need to take\n additional steps. For example, to provide the same information found in the\n logs, you might need to access the GKE nodes directly and\n transfer an [archive\n file](/container-optimized-os/docs/how-to/sosreport).\n\n- When opening a support case, be as specific as possible about your issue,\n and include at least the following information:\n\n - Name of the cluster\n - Timestamp or a time range of when you noticed the issue, including the timezone\n - As many details as possible about what you see and how you noticed the problem\n\nGiving Cloud Customer Care access to your clusters\n\nWhen troubleshooting a problem, you might sometimes need to give Cloud Customer Care\ntemporary read-only access to cluster snapshot data or to the cluster itself to\nhelp triage your issue. Find out how to do this in [Giving Cloud Customer Care\naccess to your clusters](/kubernetes-engine/enterprise/docs/support/support-cluster-access)\nor [Giving Cloud Customer Care access to your\nsnapshots](/kubernetes-engine/enterprise/docs/support/support-cluster-snapshot).\n\nGet support from the community\n\nUse the following resources to get support from the Google Kubernetes Engine and\nKubernetes community.\n\nAsk a question on Stack Overflow\n\nAsk a question about [Kubernetes](http://stackoverflow.com/questions/tagged/kubernetes)\nor [GKE](http://stackoverflow.com/questions/tagged/google-kubernetes-engine)\non Stack Overflow.\n\nFor questions about GKE, use the\n`google-kubernetes-engine` tag. This tag not only receives responses from the\nStack Overflow community, but also from Google engineers, who monitor the tag\nand offer unofficial support. Review the\n[most-asked questions](http://stackoverflow.com/questions/tagged/google-kubernetes-engine?sort=frequent) before\nposting a new one. For more information about using tags, see\n[How do I use tags to find topics I'm interested in?](https://stackoverflow.com/help/interesting-topics)\nin the Stack Overflow documentation.\n\nDiscuss GKE\n\nJoin the\n[kubernetes-users](https://groups.google.com/forum/#!forum/kubernetes-users)\nGoogle group to discuss GKE and receive\nGKE announcements and updates.\n\nYou can also take the following actions to engage with the\nGKE community:\n\n- Visit the Google Cloud\n [Slack community](https://googlecloud-community.slack.com/) to discuss\n GKE and other Google Cloud products. If you haven't\n already joined,\n [use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\n For GKE, join the\n [`#kubernetes-engine`](https://googlecloud-community.slack.com/messages/C0B9GKTKJ/)\n channel.\n\n- Interact with the Kubernetes team and other Kubernetes users on\n [Kubernetes Slack channel](http://slack.k8s.io/).\n\n- Learn about Kubernetes special-interest groups and events in the\n [Kubernetes community](https://kubernetes.io/community).\n\nFile bugs or feature requests\n\nYou can submit a product or documentation issue by using one of the following\nprocedures:\n\n- **GKE issues and feature requests** : You can check for\n existing issues or open new issues in the [public issue\n trackers](/support/docs/issue-trackers). Before filing a new issue, search\n the existing issues to avoid duplicates.\n\n If you open a new issue, include the following information:\n - Kubernetes version and `kubectl` version\n - Cloud provider, operating system, network configuration, and Docker version\n - Steps to reproduce the problem\n- **Open-source Kubernetes issues or feature requests** : If you encounter a\n bug or want to request a feature for Kubernetes, [file an issue on\n GitHub](https://github.com/kubernetes/kubernetes/issues).\n\n- **Documentation issues** : From the GKE documentation,\n click **Send feedback \\\u003e Documentation feedback**. This button opens a\n feedback form. The Google Kubernetes Engine documentation team reviews the comments\n that you submit.\n\nShared responsibility model\n\nRunning a business-critical production application on GKE\nrequires multiple parties to carry different responsibilities. These\nresponsibilities are described at\n[GKE shared responsibility](/anthos/docs/concepts/gke-shared-responsibility)."]]
