Getting started with Google Cloud Support

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If you are an existing Apigee customer with a paid Apigee support plan, you can request help from Google Cloud Support.

Note: This topic applies to Apigee Subscription customers with a paid Apigee support plan.

New Google Cloud Apigee customers and customers with an Apigee Pay-as-you-go pricing plan can access support by signing up for a Google Cloud support plan. More information and detailed descriptions of available support plans are available from Cloud Customer Care. Once enrolled, customers can use the console to submit support cases to Google Cloud Support.

If you have a free trial Apigee eval account, you can post questions and find answers in the Apigee community, where Apigee engineers are able to respond.

The following documents describe how to access support services:

• Getting support with Cloud Customer Care: Describes the support options, how to sign up for support, and how to contact support.
• Access control with IAM: Describes how to control who (identity) has what access (roles) to which resource.
• Customer Care procedures & support activities: Describes how to complete support procedures and activities.
• Managing support cases: Describes how to manage support cases using the Google Cloud console.

To find the level of support you currently have for Apigee:

1. Sign in to the Google Cloud console Support page.

   Go to Google Cloud Support

2. Your support service is shown near the top of the Support page.