Get a Google Cloud Customer Care offering
Google Cloud offers specific support services to meet specific customer needs, such as 24/7 coverage, multi-channel support, and access to subject-matter experts. Premium Support or Enhanced Support is required to purchase T-Systems Sovereign Cloud.
For more information, see Google Cloud Customer Care service.
Open a support case
T-Systems Sovereign Cloud technical support services are only available for customers who have purchased Premium Support or Enhanced Support. For questions about the T-Systems Sovereign Cloud product, open a support case specifying the subcomponent that is most relevant to your issue when you open a case.
| Field | Specification |
|---|---|
| Group | Identity & Security |
| Component | Select the appropriate category for your issue |
| Sub Component | Select the appropriate category for your issue |
To open a support case, see Support Procedures. You are responsible for ensuring that sensitive information is not shared within your Support case.
All requests for technical support services by the customer must be submitted via the Create Case option from within the Google Cloud console and, in the folder field or project field, include the folder identifier (ID) or project identifier (ID) that corresponds to a project within a T-Systems Sovereign Cloud organization. Support is provided only in English. Additional Support Services are outlined in the Google Cloud Technical Support Services Guidelines.