Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Halaman ini menjelaskan berbagai skenario error, dan memberikan panduan untuk menyelesaikan
error tersebut.
Skenario error konektivitas
Bagian ini menjelaskan masalah konektivitas yang dapat dialami instance Anda.
Error koneksi yang disebabkan oleh aturan firewall
Aturan firewall dapat menyebabkan error koneksi dengan memblokir port yang digunakan Memorystore for Redis Cluster. Untuk kedua endpoint Private Service Connect instance Anda, izinkan port 11000 hingga 13047. Untuk mengetahui informasi selengkapnya tentang endpoint ini, lihat Alamat jaringan yang dicadangkan.
Error koneksi yang disebabkan oleh kebijakan organisasi.
Anda dapat memiliki kebijakan organisasi
yang memblokir koneksi Private Service Connect ke instance Memorystore for Redis Cluster.
Jika kebijakan organisasi Anda menggunakan kebijakan .restrictPrivateServiceConnectProducer, tambahkan nomor folder 961333125034 ke daftar yang diizinkan, yang merupakan folder khusus untuk Memorystore for Redis Cluster. Contoh:
Jika kebijakan organisasi Anda menggunakan kebijakan .disablePrivateServiceConnectCreationForConsumers, Anda harus memasukkan SERVICE_PRODUCERS ke dalam daftar yang diizinkan. Contoh:
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-09-04 UTC."],[],[],null,["# Troubleshoot issues\n\nThis page explains various error scenarios, and provides guidance for resolving\nthe errors.\n\nConnectivity error scenarios\n----------------------------\n\nThis section explains connectivity issues your instance can encounter.\n\n### Connection error caused by firewall rules\n\nFirewall rules might cause connection errors by blocking the ports that\nMemorystore for Redis Cluster uses. For both of your instance's Private Service Connect\nendpoints, allowlist ports 11000 through 13047. For more information about these\nendpoints, see [Reserved network addresses](/memorystore/docs/cluster/networking#reserved_network_addresses).\n\n### Connection error caused by organization policies.\n\nYou can have an [organization policy](/vpc/docs/private-service-connect-security#org-policies)\nthat blocks your Private Service Connect connections to your Memorystore for Redis Cluster instance.\n\nIf your organization policy uses the `.restrictPrivateServiceConnectProducer` policy,\nthen allow list the `961333125034` folder number, which is a folder specifically for Memorystore for Redis Cluster. For example: \n\n```\nname: organizations/Consumer-org-1/policies/compute.restrictPrivateServiceConnectProducer\nspec:\n rules:\n - values:\n allowedValues:\n - under:folders/961333125034\n```\n\nIf your organization policy uses the `.disablePrivateServiceConnectCreationForConsumers` policy,\nyou should allow list `SERVICE_PRODUCERS`. For example: \n\n```\nname: organizations/Consumer-org-1/policies/compute.disablePrivateServiceConnectCreationForConsumers\nspec:\n rules:\n - values:\n allowedValues:\n - SERVICE_PRODUCERS\n```"]]
