Esta documentación es para la versión más reciente de GKE en Azure, que se lanzó en noviembre de 2021. Consulta las notas de la versión para obtener más información.
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Guarda y categoriza el contenido según tus preferencias.
Obtén asistencia
En esta página, se muestra cómo obtener asistencia para GKE en Azure.
Antes de comunicarse con el equipo de asistencia
Antes de comunicarte con el equipo de asistencia, puedes intentar resolver los problemas por tu cuenta. Si deseas obtener sugerencias para resolver problemas habituales, consulta Soluciona problemas habituales.
Obtén un paquete de asistencia de Google
Google Cloud ofrece diferentes paquetes de asistencia para satisfacer las distintas necesidades, como acceso a un administrador de asistencia técnica, asistencia telefónica y cobertura las 24 horas, todos los días. Para obtener más información, consulta Atención al cliente de Cloud.
Informa errores o solicita funciones
Puedes enviar un problema del producto o documentación a través de uno de los siguientes procedimientos:
Problemas de GKE en Azure y solicitudes de funciones: Si tienes un problema con el producto que no puedes resolver o deseas realizar una solicitud de función, abre un caso de asistencia. El equipo de asistencia al cliente puede abrir un informe de error o solicitud de función si es necesario.
Problemas de la documentación: En la documentación de GKE en Azure, haz clic en Enviar comentarios > Comentarios de la documentación. Este botón abre un formulario de comentarios. El equipo de documentación de GKE en Azure revisa los comentarios que envíes.
Preguntas sobre facturación
Puedes usar los siguientes recursos para aclarar tus dudas sobre la facturación:
La ejecución de una aplicación de producción fundamental para la empresa en GKE en Azure requiere que varias partes tengan diferentes responsabilidades. Estas responsabilidades se describen en la responsabilidad compartida de GKE Enterprise.
[[["Fácil de comprender","easyToUnderstand","thumb-up"],["Resolvió mi problema","solvedMyProblem","thumb-up"],["Otro","otherUp","thumb-up"]],[["Difícil de entender","hardToUnderstand","thumb-down"],["Información o código de muestra incorrectos","incorrectInformationOrSampleCode","thumb-down"],["Faltan la información o los ejemplos que necesito","missingTheInformationSamplesINeed","thumb-down"],["Problema de traducción","translationIssue","thumb-down"],["Otro","otherDown","thumb-down"]],["Última actualización: 2024-07-02 (UTC)"],[],[],null,["Get support\n\nThis page shows you how to get support for GKE on Azure.\n\nBefore contacting support\n\nBefore contacting support, you can try and resolve issues yourself. For tips on\nresolving common problems, see\n[Troubleshoot common issues](/kubernetes-engine/multi-cloud/docs/azure/troubleshoot/troubleshooting).\n\nGet a Google support package\n\nGoogle Cloud offers different support packages to meet different\nneeds, such as 24/7 coverage, phone support, and access to a technical support\nmanager. For more information, see [Cloud Customer Care](/support).\n\nFile bugs or feature requests\n\nYou can submit a product or documentation issue by using one of the following\nprocedures:\n\n- **GKE on Azure issues and feature requests**: If you experience an issue with the product that you can't resolve, or you'd like to make a feature request, open a support case. The support team can then open a bug or feature request if required.\n- **Documentation issues** : From the GKE on Azure documentation, click **Send feedback \\\u003e Documentation feedback**. This button opens a feedback form. The comments that you submit are reviewed by the GKE on Azure documentation team.\n\nBilling questions\n\nUse the following resources to get help with billing questions:\n\n- To learn more about billing, read the [Google Cloud billing documentation](/billing/docs).\n- Resolve billing concerns by using the [billing concerns troubleshooter](https://support.google.com/cloud/troubleshooter/7279311?ref_topic=6288636).\n- Request help with billing questions by using the [billing support form](https://support.google.com/cloud/contact/cloud_platform_billing?visit_id=1-636564925221770723-4170709031&rd=1).\n\nVersion Support Policy\n\nSupport for GKE on Azure follows the\n[GKE Support Policy](/kubernetes-engine/enterprise/docs/support/getting-support#version_support_policy).\nGoogle supports each GKE on Azure minor version for the later of:\n\n- 12 months after the initial release of the minor version.\n- The release of the third subsequent minor version.\n\nFor the most recent minor release dates for GKE Enterprise and the earliest end-of-life dates, see [GKE Enterprise support period](/kubernetes-engine/enterprise/docs/support/getting-support#minor_release_schedule).\n\n\u003cbr /\u003e\n\nShared responsibility model\n\nRunning a business-critical production application on GKE on Azure\nrequires multiple parties to carry different responsponsibilities.\nAlthough they\naren't an exhaustive list, the following sections list the roles and\nresponsibilities of different parties.\n\nGoogle's responsibilities\n\n- Maintain and distribute the GKE on Azure software package\n including Kubernetes, base images, Azure integrations,\n the Ingress controller, the Connect agent, and the\n Google Cloud CLI.\n\n- Continually scan components with the\n [Artifact Analysis API](/container-registry/docs/container-analysis)\n and patch known vulnerabilities.\n\n- Maintain and distribute the management service, control plane, and node pool\n machine images, including regular patching and security fixes.\n\n- Notify users of available upgrades for GKE on Azure, and produce\n upgrade instructions for the previous version. GKE on Azure\n supports sequential upgrades only (1.2 → 1.3 → 1.4 only and not 1.2 → 1.4).\n\n- Provide Google Cloud integrations for Connect and Google Cloud Observability.\n\n- Troubleshoot, provide workarounds, and correct the root cause of any\n issues related to Google-provided components.\n\nCustomer's responsibilities\n\n- Provide overall system administration for GKE on Azure\n clusters. For example, configuring them to work within the corporate VPC\n environment.\n\n- Maintain your workloads, including your application code, build files,\n container images, data, RBAC/IAM allow policy, and containers and\n pods that you are running.\n\n- Operate and maintain the Azure environment, including networking configuration,\n and connectivity to Google Cloud.\n\n- Maintain support contracts with Azure.\n\n- Upgrade GKE on Azure to a\n [supported version](/kubernetes-engine/enterprise/docs/support/getting-support) on a regular basis.\n\n- Monitor clusters and applications and respond to any incidents.\n\n- Ensure Logging and Monitoring agents are\n deployed to clusters. *Without logs, support is available on a best-effort\n basis*.\n\n- Provide Google with environmental details (for example, Azure VNet\n configuration) when requested for troubleshooting purposes.\n\nWhat's next\n\n- Review the [compatibility between GKE Enterprise components and cluster product families](/anthos/docs/version-and-upgrade-support#gke_multi_cloud)."]]
